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Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
Internal Communications - Cheam First Nations and Urban Systems
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Internal Communications - Cheam First Nations and Urban Systems

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Presented at the 2014 LNG conference by Eric Alex of Cheam First Nation and Trina Wamboldt of Urban Systems, this session was designed for First Nations who are interested in enhancing communication …

Presented at the 2014 LNG conference by Eric Alex of Cheam First Nation and Trina Wamboldt of Urban Systems, this session was designed for First Nations who are interested in enhancing communication and engagement within their own community.

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  • Flip chart
  • Non verbal communications - "What you do speaks so loudly that I cannot hear what you say" Ralph Waldo Emmerson.example with salmon fishery openings, member distribution notices with cooperation - the moccassin line is on fire. poor support and cooperation and you will hear there was not enough notice given, not notified at all. not enough members given information.the moral of this lesson is when it appeals to a value close to the recipients it will naturally carry on far beyond your own grasp and continue to echo along the mocassin line.How we connect others to that linebuy in and effective communication. The landcode matterWe are ready, we are capable and we are determined to self govern.  
  • Non verbal communications - "What you do speaks so loudly that I cannot hear what you say" Ralph Waldo Emmerson.example with salmon fishery openings, member distribution notices with cooperation - the moccassin line is on fire. poor support and cooperation and you will hear there was not enough notice given, not notified at all. not enough members given information.the moral of this lesson is when it appeals to a value close to the recipients it will naturally carry on far beyond your own grasp and continue to echo along the mocassin line.How we connect others to that linebuy in and effective communication. The landcode matterWe are ready, we are capable and we are determined to self govern.  
  • Flip chart the answersEngaging people in decisions that affect themCelebrating successes Sharing information freelyKeeping good records Coming to see people on their own termsIncluding everyone Respecting everyone
  • Transcript

    • 1. Colleagues, committees, Council and community: How strong is your „internal‟ communication? Eric Alex, Cheam First Nation Trina Wamboldt, Urban Systems Ltd. CHEAM FIRST NATION
    • 2. session purpose  good communication starts at home  this session has been designed for First Nations who are interested in enhancing communication and engagement within their own community  effective internal communication will support effective external communication which is becoming increasingly important with LNG CHEAM FIRST NATION 2
    • 3. our goals today  develop our understanding of what creates healthy „internal‟ communication  share ideas and learn from each other  leave with some practical tips that you can apply when you return home CHEAM FIRST NATION
    • 4. four main topics 1. what is „internal‟ communication? 2. why is it important? 3. what gets in the way? 4. how can we get better? CHEAM FIRST NATION 4
    • 5. „com.mu.ni.ca.tion‟ noun 1. the imparting or exchanging of information or news 2. means of connection between people or places, in particular CHEAM FIRST NATION
    • 6. communication vs. engagement  “communication” implies an exchange of ideas or information (often one way)  “engagement” implies active participation in problem solving or decision making CHEAM FIRST NATION
    • 7. “internal” communication (for today‟s purposes) the exchange of ideas and information and active engagement between community members CHEAM FIRST NATION
    • 8. community members (for today‟s purposes) Chief and Council special groups or committees administration staff local community total community CHEAM FIRST NATION
    • 9. what would the impact be?  you found out your best friend was talking badly about you behind your back?  your spouse bought an expensive new car without discussing it with you?  you were left out of a special social event?  your mother forgot your birthday? CHEAM FIRST NATION
    • 10. what if it kept on happening? TRUST CHEAM FIRST NATION
    • 11. can there be effective communication without trust? 1. yes 2. no 100% 80% 60% 40% 20% CHEAM FIRST NATION 0% yes 0% 0% no
    • 12. can there be trust without effective communication? 1. Yes 2. No 100% 80% 60% 40% 20% CHEAM FIRST NATION 0% Yes 0% 0% No
    • 13. what are the barriers to effective communication in your community? CHEAM FIRST NATION
    • 14. trust is built through         respect honesty transparency openness reliability inclusivity Integrity other? CHEAM FIRST NATION
    • 15. “The greatest problem in communication is the illusion that it has been accomplished” - Daniel W. Davenport CHEAM FIRST NATION
    • 16. always answer the 5 W‟s  WHO: who is affected? who is championing? who is watching? who cares?  WHAT: what impact will it have on me? what will I have to do differently?  WHERE: where can I ask for help? where can I get more information?  WHEN: when will I hear more? when will these changes happen?  WHY: why is this necessary? rewards and consequences CHEAM FIRST NATION
    • 17. avoid the landmines  understand the interests and concerns of the community  know and respect peoples‟ communication styles – find creative ways to engage all styles  welcome constructive discontent/diverse opinions  acknowledge feelings to diffuse outrage  focus on what you can influence (recognize passive aggressive behaviour) CHEAM FIRST NATION
    • 18. “What you do speaks so loudly that I cannot hear what you say” Ralph Waldo Emerson CHEAM FIRST NATION
    • 19. build enthusiasm - light up the moccasin line CHEAM FIRST NATION
    • 20. 10 tips for leaders  Tip # 1 - 60% of people prefer visual communication Use interactive visuals whenever possible. A picture paints a thousand words.  Tip # 2 - The power of small groups Smaller face to face communication, such as brown bag lunches offer a more personalized and engaging format for leadership communication.  Tip # 3 Customize communications for different target audiences  Tip # 4 - Expand awareness A servant leader has the ability to “speak their language” when talking with employees. That language allows employees to make a connection between a verbal concept and their own experience. Make sure employees understand how the work they do contributes to the overall success of the organization. Expand their awareness beyond their own performance and extend it out into their team.  Tip # 5 - Encourage and help senior managers share ideas with their staff Connect staff to the great ideas. Awareness creates discussion and can lead to action. CHEAM FIRST NATION
    • 21. 10 tips for leaders  Tip # 6 – Not communicating or communicating late can damage trust Hearing about an important update from media, colleagues or family and friends can have a negative impact on employee engagement. Ensure employees hear these messages from the business as soon as possible.  Tip # 7 - Catch dissatisfaction early Make it easy to regularly gather feedback from staff and to catch dissatisfaction early - to understand what‟s really going on.  Tip # 8 - Show how feedback is being used  Tip # 9 - Actively promote organizational effectiveness, reputation and ethics Never miss an opportunity to build credibility and trust by demonstrating that you‟ve heard and considered the feedback that‟s been provided. Employees want to feel good about their leaders, where they work and the reputation of their company.  Tip # 10 - If the rank-and-file employee doesn't get it, it won't work If you aren‟t speaking the language of your employees you are not creating clarity or enabling them to act. CHEAM FIRST NATION
    • 22. consider developing an internal communication strategy           communication goals and objectives situational context audiences interests and sensitivities key messages policies and procedures roles and responsibilities communication methods action plan success measures CHEAM FIRST NATION
    • 23. benefits of good communication       BUY IN cohesion synergy cooperation greater efficiency community progress CHEAM FIRST NATION
    • 24. what can be done to strengthen communication in YOUR community? Chief and Council special groups or committees administration staff local community total community CHEAM FIRST NATION
    • 25. thank you!  Eric Alex, Cheam First Nation: 604.794.7924 ext.105 eric.alex@cheamband.com  Trina Wamboldt, Urban Systems: 250.374.8311 twamboldt@urbansystems.ca CHEAM FIRST NATION

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