Mobile Learning In The Workplace

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View presentation on Towards Maturity's In-Focus report to learn about emerging trends in mobile learning with practical tips on implementing it in the organisation.

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Mobile Learning In The Workplace

  1. 1. Mobile Learning In The Workplace AMIT Garg @gargamit100 JEEVAN Joshi @jeevesj ALAN Samuel @ alan2907
  2. 2. 200 Clients In 13 Countries Established In 2004 US India Australia UK Middle East New Zealand South Africa Nigeria Kenya Singapore Venezuela
  3. 3. Our Learning Solutions Custom eLearning Custom mLearning
  4. 4. 30+ Awards & Recognitions Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMS UpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) Winner of 8 Apex Awards of Excellence (‘14, '11, '09, '08 & '07) Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' and '2011, 2012 & 2013 Watch List‘ by TrainingIndustry.com Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program Winner of eLearning Team of The Year 2013 Featured in Training Industry's 2014 Content Development Watch List
  5. 5. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 1
  6. 6. Why this report? 2 Download Report Download Report Download Report
  7. 7. • Focusses on improving learning & its impact on organisations • Publishing an annual benchmark report since 2003 • 540 organisations from 44 countries participated in its 2013 benchmark 3
  8. 8. Towards Maturity Model http://www.towardsmaturity.org/elements/uploads/Introducing_the_Towards_maturity_Model.pdf 4
  9. 9. http://www.slideshare.net/Lauraoverton/bridging-the-gap-lt-2013 5
  10. 10. 12 parameters for Top Learning Organisations 6 Business impact indicators • Our ability to change procedures or products has improved • Our measure of customer satisfaction has improved • Our ability to speed up the rollout of new IT applications has improved • Learning interventions have increased organisational productivity Staff impact indicators • Our measure of staff satisfaction/engagement has improved • Reduction in time to competence • Qualifications gained by staff have increased • Reduction in staff turnover Efficiency indicators • Reduction in cost of delivery • Improvement in volume/reach of training • Reduction in delivery time • Reduction in study time
  11. 11. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 7
  12. 12. Poll? Yes No Are you using mobiles and/or tablet for learning in your organisation 8
  13. 13. 2013 was the year when mobile learning (mLearning) became the norm rather than the exception. 10 7.1 Using mobile learning 9
  14. 14. 2013 was the year when mobile learning (mLearning) became the norm rather than the exception. 10 Actually using mobile learning 4.6 9
  15. 15. 2013 was the year when mobile learning (mLearning) became the norm rather than the exception. 10 Actually using mobile learning 4.6 2.5 Experimenting Mobile Learning 9
  16. 16. State of the Industry 57%Q4 68%Q3 73%Q2 83%Q1 Towards Maturity Index Quartile Uptake of mobile devices related to Towards Maturity Index 10
  17. 17. State of the Industry 72%Novice 64%Sporadic 66%Developing 78% Established Organisation perception of maturity Use of mobile devices across organisations with different self- perception of their e-maturity Embedded 72% 11
  18. 18. State of the Industry 72% 64% 66% 78% Years using eLearning Usage of mobile devices for learning technologies varying in length of time 72% 0-1 Years 1-3 Years 4-6 Years 6-10 Years 10 Years Plus 12
  19. 19. State of the Industry 67%Multiple location, single nation 72%Multinational 79%Single site 66%UK 77%Other European countries 87% Australasia Canada/USA 85% 13
  20. 20. State of the Industry Actual and predicted levels of mobile use 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2006 2008 2010 2011 2012 2013 2014 predicted 2015 predicted PercentageUsingmLearning 14
  21. 21. Poll? Personal devices under a BYOD policy Personal devices in absence of a BYOD policy Provided devices None How/which devices you use for work? 15
  22. 22. State of the Industry Provide learners with smartphones 60% 52% Provide learners with tablets 57% 48% 66% 41% Top learning companies Have a policy of Bring Your Own Device 16
  23. 23. State of the Industry 78% 71% All mobile learning (46% + 25%) 59% 52% Provide Smartphones (48% + 4%) 59% 48% Provide tablet devices (34% + 14%) 50% 41% Support Bring Your Own Device (BYOD) (32% + 9%) % using now (using + experimenting) % planning to use in next 2 years Those using or experimental with Mobile Learning 17
  24. 24. www.towardsmaturity.org/mobile2014 The Learner Voice 18
  25. 25. What benefits do you wish to derive from mLearning? Poll? Improve access to support at the point of need Improve employee engagement Improve communications between individuals Learners can use their own mobile devices Improve communication between learners and tutors 19
  26. 26. State of the Industry Top drivers for mLearning in 2013 access support at the point of need80% 79% improve employee engagement 77% improve communication between individuals 76% learners can use their own mobile devices 74% improve communications between learners and tutors 71% increase appeal to the millennial learner 68% reduce cost of IT support/delivery 20
  27. 27. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 21
  28. 28. Getting Started 43% improvement in productivity 73% improvement in revenue 44% improvement in time to competency 75% improvement in the number noticing positive changes in staff behaviour Mobile Gets You in the Top Quartile (2x) Understanding Benefits 22
  29. 29. Poll? Tablet Smartphones Which device are you likely to start your mlearning with? 23
  30. 30. http://www.upsidelearning.com/blog/index.php/2014/02/10/why-tablets-are-a- great-starting-point-in-your-mlearning-journey/ Getting Started The nature of work/workplace is changing In between devices combine features of desktop/mobile Changing the way we interact with computers BYOD trends is catching on Fastest growing category amongst all mobile devices mEnablement of your eLearning is a great starting point Kick start your mLearning with tablets 24
  31. 31. Getting Started 41% Provide Tablet 48% Provide Smartphone 52% 3% 18% 15% 6% BYOD or not 25
  32. 32. Getting Started Business benefits of BYOD eLearning has contributed to improvements in organisational productivity (31%) 43% 48% of their managers report additional business benefits (38%) 29% has made a significant contribution to increasing organisational revenue (24%) Staff benefits learners put what they learn into practice quickly (26%)37% 34% learners recommend eLearning to colleagues to improve job performance (21%) 35% have noticed positive changes in staff behaviour (22%) 26
  33. 33. Getting Started Enable content for mobile use 35 % 53 % 27
  34. 34. Getting Started Enable content for mobile use 28
  35. 35. Specifically enable content for mobile devices 60% 35% (53%) (27% + 8%) Develop content that is platform-independent (e.g. in HTML5) 54% 38% (59%) (29% + 9%) 50% 21% (38%) (14% + 7%) % doing now (top) (using + experimenting) % planned in 2 years Integrate mobile apps within the LMS Getting Started Developing content for mobile platforms 29
  36. 36. Getting Started 1 in 3 smartphone providers are using mobile app development tools and even fewer (21%) integrate mobile apps within their LMS Location based, built in camera, etc can lead to new forms of learning on mobile Private app stores can be used for organising & maintaining apps Using Apps 30
  37. 37. Getting Started Using Apps 31 Read Case Study
  38. 38. Getting Started Only 32% have policies in place Use MDM / MAM solutions for encryption and remote wipe facilities Security 32
  39. 39. Getting Started Is the demand for mobile learning driven by business need? Is this something that your learners are requesting? What type of mobile devices are your learners using and are they willing to use them for work-related purposes? Is your existing content scalable for use on mobile devices? Are there new programmes planned that could act as a pilot for mobile learning? Is there a formal policy or procedure in place for learners to use their own mobile devices to access your systems? 6 Things to consider 33
  40. 40. Getting Started Tablet providers (compared with smartphone providers) are more likely to be using Types of content They are also and significantly more likely to be using podcasts, blogs and videos of good practice job aids 76% 68%vs. 53% 46%vs. online books 34
  41. 41. Getting Started 43% 24% (45%) (15% + 9%) 37% 26% (38%) (18% + 8%) 35% 18% (37%) (12% + 6%) Mobile app development tools QR codes Tools to organise and download mobile apps % doing now (top) (using + experimenting) % planned in 2 years Aspects for adoption of mobile learning 35
  42. 42. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 36
  43. 43. The New Learning Agenda 37
  44. 44. The New Learning Agenda Align learning to business and business to learning Respond faster & scale up faster Transform traditional training Support a culture of learning within the workflow Integrate learning with talent Embrace new ways of learning to support new ways of working Simplify the learning experience Develop L&D professionals as change agents Treat learners as customers 38
  45. 45. The New Learning Agenda Transform traditional training L&D Staff believe Courses one of Many Options 56% Value Courses 88% want to do it at their own pace 60% 39 1/4 1/3 Supporting application of learning
  46. 46. The New Learning Agenda Support a culture of learning within the workflow 32% 45% 33% 44% 8% 18% encourage learners to organise their own personal learning strategies encourage peer-to-peer feedback encourage learners to share experiences and solve problems online using social media tools 40
  47. 47. The New Learning Agenda Support a culture of learning within the workflow offer staff access to job aids online integrate performance management with their learning and development managers recognise the value of on-the-job learning understand the support systems available to staff 33% 52% 35% 71% 35% 78% 38% 81% 41
  48. 48. The New Learning Agenda Impact of mobile learning on performance support Individuals have access to a tutor or subject expert when learning online The objectives and aims of learning are discussed with individuals before they start learning We use available support systems to promote self- reliance, not a culture of dependency We have content curation strategies in place to help staff make sense of the resources available to them We help people locate in-house experts when they need them We understand the support systems available to our staff (e.g. help desk, peer support, manager support) 19% 11% 42% 33% 42% 14% 13% 11% 41% 31% 53% 38% 42
  49. 49. 10 Tips for Mobile Learning Implementation 43 Download Report
  50. 50. Case Studies 44 Read Case Study
  51. 51. 45

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