eLearningOutsourcing
SIGNIFICANT                 COST              ADVANTAGESFOCUS ONSTRATEGIC                   SCALABILITY  GOALS            ...
• Reduces fixed costs and leverages theSIGNIFICANT     scalability of the service providers   COST              • Estimate...
• Helps your team to be scalable – on               demand              • Frees you from worrying about hiring,SCALABILITY...
• Brought about due to the continuous           improvement as the vendor’s team           handles more projects of differ...
• Defining your project while getting the           RFPs ready reduces the risk to a large           extent as everything ...
• With eLearning as its core business, all               processes and systems of the vendor areINCREASED      specificall...
• Outsourcing helps bring greater focus to             the core or strategic tasks of your trainingFOCUS ON     function –...
CONTINUANCE              CAPABILITY                HOW                 TO              SELECT A              VENDOR?  COST...
Review their websiteCAPABILITY
Review their website             • Not just from the design but also from the content               point of view         ...
Review their website             Check work samplesCAPABILITY
Review their website                         Check work samples             • Check as many samples as possible           ...
Review their website                        Check work samples             Ask for profiles of development team membersCAP...
Review their website                         Check work samples             Ask for profiles of development team members  ...
Review their website                        Check work samples             Ask for profiles of development team members   ...
Review their website                          Check work samples              Ask for profiles of development team members...
Review their website                        Check work samples             Ask for profiles of development team members   ...
Review their website                          Check work samples              Ask for profiles of development team members...
Review their website                        Check work samples             Ask for profiles of development team members   ...
Review their website                          Check work samples              Ask for profiles of development team members...
Review their website                        Check work samples             Ask for profiles of development team members   ...
Review their website                          Check work samples              Ask for profiles of development team members...
Review their website                        Check work samples             Ask for profiles of development team members   ...
Check how long have they been in businessCREDIBILITY
Check how long have they been in business              • Do a financial review to be absolutely sure that the             ...
Check how long have they been in business              Speak with some of their long-term customersCREDIBILITY
Check how long have they been in business               Speak with some of their long-term customersCREDIBILITY           ...
Check how long have they been in business              Speak with some of their long-term customersCREDIBILITY            ...
Check how long have they been in business               Speak with some of their long-term customersCREDIBILITY           ...
Check how long have they been in business              Speak with some of their long-term customersCREDIBILITY            ...
Check how long have they been in business               Speak with some of their long-term customersCREDIBILITY           ...
Look for the cost to quality ratioCOSTS
Look for the cost to quality ratio        •‘Cheaper the better’ is not always the best         philosophyCOSTSCOSTS
Look for the cost to quality ratioCOSTS   Ask for actual costs of the past samplesCOSTS
Look for the cost to quality ratioCOSTS       Ask for actual costs of the past samplesCOSTS        • Most often you would ...
Look for the cost to quality ratioCOSTS   Ask for actual costs of the past samplesCOSTS        Ask for a quote from compet...
Look for the cost to quality ratioCOSTS        Ask for actual costs of the past samplesCOSTS             Ask for a quote f...
Check if the vendor can growCONTINUANCE
Check if the vendor can growCONTINUANCE   • In terms of volume of work if you wish to increase               business with...
Check if the vendor can growCONTINUANCE              Ask how they keep up with latest trends
Check if the vendor can growCONTINUANCE                   Ask how they keep up with latest trends              • Look out ...
DEFINE   THINK LONG                   CLEAR      TERM                    OBJECTIVES                  HOW TO               ...
Use well defined Statements of Work DEFINE  CLEAROBJECTIVES
Use well defined Statements of Work             Define the ‘level’ of output by using reference DEFINE          of previou...
Use well defined Statements of Work             Define the ‘level’ of output by using reference DEFINE          of previou...
Use well defined Statements of Work             Define the ‘level’ of output by using reference DEFINE          of previou...
Allow the vendor to conform to the set                  processes and modelsFOLLOWPROCESS
Allow the vendor to conform to the set                     processes and models          Emulate the set processes and mod...
Allow the vendor to conform to the set                     processes and models          Emulate the set processes and mod...
Allow the vendor to conform to the set                     processes and models          Emulate the set processes and mod...
Allow the vendor to conform to the set                     processes and models          Emulate the set processes and mod...
Setup proper communication channels and                            keep them open   GET THECOMMUNICATION    RIGHT
Setup proper communication channels and                            keep them open                Create an environment of ...
Setup proper communication channels and                            keep them open                Create an environment of ...
Setup proper communication channels and                            keep them open                Create an environment of ...
Setup proper communication channels and                             keep them open                Create an environment of...
Understand your team’s and management’s             collective expectation about quality DEFINE   &MEASUREQUALITY
Understand your team’s and management’s             collective expectation about quality DEFINE      Ensure that your vend...
Understand your team’s and management’s             collective expectation about quality DEFINE      Ensure that your vend...
Understand your team’s and management’s             collective expectation about quality DEFINE      Ensure that your vend...
Think of your vendor as a possible long term                  partner from the very beginning  THINKLONG TERM
Think of your vendor as a possible long term                  partner from the very beginning            Invest in buildin...
Think of your vendor as a possible long term                  partner from the very beginning            Invest in buildin...
Think of your vendor as a possible long term                   partner from the very beginning             Invest in build...
Think of your vendor as a possible long term                    partner from the very beginning              Invest in bui...
Upside Learning Solutions Pvt. Ltd         www.upsidelearning.com      Email : info@upsidelearning.com
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ELearning Outsourcing

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eLearning Outsourcing - Get Answers For Questions Related To eLearning Outsourcing - Why Outsource, How To Select A Vendor, How To Make It Work.

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ELearning Outsourcing

  1. 1. eLearningOutsourcing
  2. 2. SIGNIFICANT COST ADVANTAGESFOCUS ONSTRATEGIC SCALABILITY GOALS WHY OUTSOURCE?INCREASED BETTERRELIABILITY QUALITY REDUCED PROJECT RISK
  3. 3. • Reduces fixed costs and leverages theSIGNIFICANT scalability of the service providers COST • Estimated savings between 20-40% byADVANTAGES outsourcing to India* *Source: Bersin Associates – Offshore eLearning: What Works
  4. 4. • Helps your team to be scalable – on demand • Frees you from worrying about hiring,SCALABILITY retention, firing etc. • Hugely important for smaller companies • Also helps in starting projects quickly, ramping up the team much faster, and (sometimes) putting the project on hold without much additional costs
  5. 5. • Brought about due to the continuous improvement as the vendor’s team handles more projects of different kindsBETTER for diverse clientsQUALITY • Helps anticipate problems in advance, troubleshoot better when needed, and also propose value added inputs based on previous experiences
  6. 6. • Defining your project while getting the RFPs ready reduces the risk to a large extent as everything is captured in oneREDUCEDPROJECT document RISK • The development process is better managed by the vendor including proper documentation and pre-defined delivery / sign off process ensuring success of the project
  7. 7. • With eLearning as its core business, all processes and systems of the vendor areINCREASED specifically defined and well geared up toRELIABILITY deliver eLearning products / projects • There is almost no chance of those resources being diverted to some other ‘more important’ tasks
  8. 8. • Outsourcing helps bring greater focus to the core or strategic tasks of your trainingFOCUS ON function – without sacrificing quality orSTRATEGIC service GOALS • You can plan for the future of the organization; evaluate success of training programs; implement organizational cultural change plans etc. Read More
  9. 9. CONTINUANCE CAPABILITY HOW TO SELECT A VENDOR? COSTS CREDIBILITY
  10. 10. Review their websiteCAPABILITY
  11. 11. Review their website • Not just from the design but also from the content point of view • This will give you some idea on their views and knowledge on eLearningCAPABILITY
  12. 12. Review their website Check work samplesCAPABILITY
  13. 13. Review their website Check work samples • Check as many samples as possible • Samples can provide insights into their expertise in learning design & developmentCAPABILITY
  14. 14. Review their website Check work samples Ask for profiles of development team membersCAPABILITY
  15. 15. Review their website Check work samples Ask for profiles of development team members • It is better to have employees (as against vendor’s contractors) working on your projectsCAPABILITY • For a small business you may even want to check profiles of the owners / promoters of the business
  16. 16. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY
  17. 17. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY • An eLearning development process should be mature & flexible enough to accommodate the iterative nature of eLearning content development
  18. 18. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered
  19. 19. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered • A team that has delivered large number of projects usually has richer experience to contribute to your project and can even handle unexpected situations
  20. 20. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style
  21. 21. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style • Know how they communicate and collaborate with clients on live projects, their office timing, team availability during emergencies, etc.
  22. 22. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies
  23. 23. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies • Check the different LMS systems have they integrated courses with and how they test and certify compliance
  24. 24. Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies Enquire about what all they would NOT DO
  25. 25. Check how long have they been in businessCREDIBILITY
  26. 26. Check how long have they been in business • Do a financial review to be absolutely sure that the company is profitable and hence stable • In today’s economic scenario, anyone who hasCREDIBILITY survived 4-5 years should be reasonably stable
  27. 27. Check how long have they been in business Speak with some of their long-term customersCREDIBILITY
  28. 28. Check how long have they been in business Speak with some of their long-term customersCREDIBILITY • This should tell you a lot about how well the vendor manages its customers in the long run • It will also tell you if they have been able to deliver value over that period of time
  29. 29. Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project
  30. 30. Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project • This helps in eliminating the wrong vendors who might be looking alright otherwise
  31. 31. Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition
  32. 32. Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition • Winning some recognition always adds to the credibility
  33. 33. Look for the cost to quality ratioCOSTS
  34. 34. Look for the cost to quality ratio •‘Cheaper the better’ is not always the best philosophyCOSTSCOSTS
  35. 35. Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS
  36. 36. Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS • Most often you would be told of costs in units of ‘dollar per learning hour’ • Bring down the parameters to be able to compare apples with apples
  37. 37. Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS Ask for a quote from competing vendors
  38. 38. Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS Ask for a quote from competing vendors • Provide scope of work and point to a reference output and ask the competing vendors to quote on that basis
  39. 39. Check if the vendor can growCONTINUANCE
  40. 40. Check if the vendor can growCONTINUANCE • In terms of volume of work if you wish to increase business with them
  41. 41. Check if the vendor can growCONTINUANCE Ask how they keep up with latest trends
  42. 42. Check if the vendor can growCONTINUANCE Ask how they keep up with latest trends • Look out for some signs of continuous improvement or innovation setup within the company Read More
  43. 43. DEFINE THINK LONG CLEAR TERM OBJECTIVES HOW TO MAKE IT WORK DEFINE AND FOLLOWMEASURE PROCESSQUALITY GET THE COMMUNICA -TION RIGHT
  44. 44. Use well defined Statements of Work DEFINE CLEAROBJECTIVES
  45. 45. Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAROBJECTIVES
  46. 46. Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAROBJECTIVES Study and understand the Project Scope Documents and Design Documents
  47. 47. Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAROBJECTIVES Study and understand the Project Scope Documents and Design Documents Include any specific goals your senior management has from the program
  48. 48. Allow the vendor to conform to the set processes and modelsFOLLOWPROCESS
  49. 49. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS
  50. 50. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS Understand your role in the project process
  51. 51. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS Understand your role in the project process Follow each step of the process
  52. 52. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS Understand your role in the project process Follow each step of the process Graduate to the next stage only after completing the previous one
  53. 53. Setup proper communication channels and keep them open GET THECOMMUNICATION RIGHT
  54. 54. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THECOMMUNICATION RIGHT
  55. 55. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge duringCOMMUNICATION the process RIGHT
  56. 56. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge duringCOMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity
  57. 57. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge duringCOMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity Iron out any persistent issues in the processes or otherwise
  58. 58. Understand your team’s and management’s collective expectation about quality DEFINE &MEASUREQUALITY
  59. 59. Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly tooMEASUREQUALITY
  60. 60. Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly tooMEASUREQUALITY Define the quality assessment criteria for a program
  61. 61. Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly tooMEASUREQUALITY Define the quality assessment criteria for a program Approve checklists that the vendor will be using for testing
  62. 62. Think of your vendor as a possible long term partner from the very beginning THINKLONG TERM
  63. 63. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINKLONG TERM
  64. 64. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long termLONG TERM goals from the vendor
  65. 65. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long termLONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings
  66. 66. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long termLONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings Don’t splurge but be ready to pay for experience and expertise Read More
  67. 67. Upside Learning Solutions Pvt. Ltd www.upsidelearning.com Email : info@upsidelearning.com
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