ELearning Outsourcing

eLearningOutsourcing

SIGNIFICANT COST ADVANTAGESFOCUS ONSTRATEGIC SCALABILITY GOALS WHY OUTSOURCE?INCREASED BETTERRELIABILITY QUALITY REDUCED PROJECT RISK

• Reduces fixed costs and leverages theSIGNIFICANT scalability of the service providers COST • Estimated savings between 20-40% byADVANTAGES outsourcing to India* *Source: Bersin Associates – Offshore eLearning: What Works

• Helps your team to be scalable – on demand • Frees you from worrying about hiring,SCALABILITY retention, firing etc. • Hugely important for smaller companies • Also helps in starting projects quickly, ramping up the team much faster, and (sometimes) putting the project on hold without much additional costs

• Brought about due to the continuous improvement as the vendor’s team handles more projects of different kindsBETTER for diverse clientsQUALITY • Helps anticipate problems in advance, troubleshoot better when needed, and also propose value added inputs based on previous experiences

• Defining your project while getting the RFPs ready reduces the risk to a large extent as everything is captured in oneREDUCEDPROJECT document RISK • The development process is better managed by the vendor including proper documentation and pre-defined delivery / sign off process ensuring success of the project

• With eLearning as its core business, all processes and systems of the vendor areINCREASED specifically defined and well geared up toRELIABILITY deliver eLearning products / projects • There is almost no chance of those resources being diverted to some other ‘more important’ tasks

• Outsourcing helps bring greater focus to the core or strategic tasks of your trainingFOCUS ON function – without sacrificing quality orSTRATEGIC service GOALS • You can plan for the future of the organization; evaluate success of training programs; implement organizational cultural change plans etc. Read More

CONTINUANCE CAPABILITY HOW TO SELECT A VENDOR? COSTS CREDIBILITY

Review their websiteCAPABILITY

Review their website • Not just from the design but also from the content point of view • This will give you some idea on their views and knowledge on eLearningCAPABILITY

Review their website Check work samplesCAPABILITY

Review their website Check work samples • Check as many samples as possible • Samples can provide insights into their expertise in learning design & developmentCAPABILITY

Review their website Check work samples Ask for profiles of development team membersCAPABILITY

Review their website Check work samples Ask for profiles of development team members • It is better to have employees (as against vendor’s contractors) working on your projectsCAPABILITY • For a small business you may even want to check profiles of the owners / promoters of the business

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY • An eLearning development process should be mature & flexible enough to accommodate the iterative nature of eLearning content development

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered • A team that has delivered large number of projects usually has richer experience to contribute to your project and can even handle unexpected situations

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style • Know how they communicate and collaborate with clients on live projects, their office timing, team availability during emergencies, etc.

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies • Check the different LMS systems have they integrated courses with and how they test and certify compliance

Review their website Check work samples Ask for profiles of development team members Understand their development processesCAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies Enquire about what all they would NOT DO

Check how long have they been in businessCREDIBILITY

Check how long have they been in business • Do a financial review to be absolutely sure that the company is profitable and hence stable • In today’s economic scenario, anyone who hasCREDIBILITY survived 4-5 years should be reasonably stable

Check how long have they been in business Speak with some of their long-term customersCREDIBILITY

Check how long have they been in business Speak with some of their long-term customersCREDIBILITY • This should tell you a lot about how well the vendor manages its customers in the long run • It will also tell you if they have been able to deliver value over that period of time

Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project

Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project • This helps in eliminating the wrong vendors who might be looking alright otherwise

Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition

Check how long have they been in business Speak with some of their long-term customersCREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition • Winning some recognition always adds to the credibility

Look for the cost to quality ratioCOSTS

Look for the cost to quality ratio •‘Cheaper the better’ is not always the best philosophyCOSTSCOSTS

Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS

Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS • Most often you would be told of costs in units of ‘dollar per learning hour’ • Bring down the parameters to be able to compare apples with apples

Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS Ask for a quote from competing vendors

Look for the cost to quality ratioCOSTS Ask for actual costs of the past samplesCOSTS Ask for a quote from competing vendors • Provide scope of work and point to a reference output and ask the competing vendors to quote on that basis

Check if the vendor can growCONTINUANCE

Check if the vendor can growCONTINUANCE • In terms of volume of work if you wish to increase business with them

Check if the vendor can growCONTINUANCE Ask how they keep up with latest trends

Check if the vendor can growCONTINUANCE Ask how they keep up with latest trends • Look out for some signs of continuous improvement or innovation setup within the company Read More

DEFINE THINK LONG CLEAR TERM OBJECTIVES HOW TO MAKE IT WORK DEFINE AND FOLLOWMEASURE PROCESSQUALITY GET THE COMMUNICA -TION RIGHT

Use well defined Statements of Work DEFINE CLEAROBJECTIVES

Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAROBJECTIVES

Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAROBJECTIVES Study and understand the Project Scope Documents and Design Documents

Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAROBJECTIVES Study and understand the Project Scope Documents and Design Documents Include any specific goals your senior management has from the program

Allow the vendor to conform to the set processes and modelsFOLLOWPROCESS

Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS

Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS Understand your role in the project process

Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS Understand your role in the project process Follow each step of the process

Allow the vendor to conform to the set processes and models Emulate the set processes and models yourselfFOLLOWPROCESS Understand your role in the project process Follow each step of the process Graduate to the next stage only after completing the previous one

Setup proper communication channels and keep them open GET THECOMMUNICATION RIGHT

Setup proper communication channels and keep them open Create an environment of confidence & trust GET THECOMMUNICATION RIGHT

Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge duringCOMMUNICATION the process RIGHT

Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge duringCOMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity

Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge duringCOMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity Iron out any persistent issues in the processes or otherwise

Understand your team’s and management’s collective expectation about quality DEFINE &MEASUREQUALITY

Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly tooMEASUREQUALITY

Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly tooMEASUREQUALITY Define the quality assessment criteria for a program

Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly tooMEASUREQUALITY Define the quality assessment criteria for a program Approve checklists that the vendor will be using for testing

Think of your vendor as a possible long term partner from the very beginning THINKLONG TERM

Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINKLONG TERM

Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long termLONG TERM goals from the vendor

Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long termLONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings

Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long termLONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings Don’t splurge but be ready to pay for experience and expertise Read More

Upside Learning Solutions Pvt. Ltd www.upsidelearning.com Email : info@upsidelearning.com

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ELearning Outsourcing

by Upside Learning on Jun 23, 2011

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