Prioritising for change

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Prioritising for change
Meeta Thareja and Suzie Campbell, Co-Founders, MetaValue

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  • 1. Prioritising For Change Strategic Sourcing: New approaches to deliver success Universities UK 4 February 2014 Meeta Thareja & Suzie Campbell Co-founders, MetaValue ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 1
  • 2. Story of a Change Programme “How can I save money?” “We’re spending too much but getting no results.” “Don’t know what to do with this mess!” “Are my services fit-for purpose?” “I need to know what’s actually going on in my organisation.” “We’re growing too fast.” ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 2
  • 3. Story of a Change Programme Strategy Paper Change Plan What good looks like? What can we bolt together? Let’s go ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 3
  • 4. Story of a change programme Lowers effectiveness Resistance to change Cost savings atrophy Demoralised staff Negative customer impact Not a sustainable solution ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 4
  • 5. Hourglass Methodology SERVICE COST BASE PRODUCTION ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 5
  • 6. Where do you start? SERVICE PROCESS PRODUCTION ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 6
  • 7. Service Baseline See the organisation from the eyes of your customer Who are your customers? What services do you provide to them? At what quality? (Perception & empirical) Growth as a driver for change Focused insights ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 7
  • 8. Production Baseline What are your resources? How are they organised? What’s the cost? True cost of service delivery Tells you where’s the muscle and where’s the fat Moving to the right operating model ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 8
  • 9. Baselining benefits Benchmarked against customer expectations Efficiency and effectiveness go hand-in-hand Quick wins Concrete courses of action Measure of success Engages staff ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 9
  • 10. For more information, please visit www.metavalue.co.uk @metavalue Meeta Thareja meeta.thareja@metavalue.co.uk Suzie Campbell suzie.campbell@metavalue.co.uk ©MetaValue Ltd 2014 No part of this document may be circulated, quoted or reproduced without prior approval of MetaValue Ltd. 10