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Behind every thriving business is a unique combination of people and technology. Aligning IT in support of their unique business priorities starts with a modern approach to Service Management. Achieving a truly service-oriented mindset requires the right mix of proven best practices, business-ready tools and powerful analytics. Failing to adopt a people and service focus results in solutions that are technology-driven and not in line with client expectations. Maintaining agility in the face of changing market dynamics requires a partner who is focused on technology essentials, allowing IT to concentrate on delivering value in the form of innovative services that support the needs of the users and the enterprise.