EXECUTIVE
OVERVIEW
ACCELERATE THE
SHIFT TO APPLIED
SERVICE MANAGEMENT
INTRODUCING UNISYS EDGE SERVICE MANAGEMENT, A SECURE, CLOUD-BASED ITSM
SOLUTION THAT COMBINES OUR PROVEN EXPERTISE WITH BU...
VANTAGEPOINTSM
PEOPLE-
FOCUSED
DATA-
FOCUSED
UNISYS SERVICE MANAGEMENT FRAMEWORK
ITSM
Core
LOWER HALF OF SERVICE MANAGEMEN...
Upcoming SlideShare
Loading in...5
×

Edge Executive Overview

237

Published on

To learn more visit: http://www.unisys.com/edge

Behind every thriving business is a unique combination of people and technology. Aligning IT in support of their unique business priorities starts with a modern approach to Service Management. Achieving a truly service-oriented mindset requires the right mix of proven best practices, business-ready tools and powerful analytics. Failing to adopt a people and service focus results in solutions that are technology-driven and not in line with client expectations. Maintaining agility in the face of changing market dynamics requires a partner who is focused on technology essentials, allowing IT to concentrate on delivering value in the form of innovative services that support the needs of the users and the enterprise.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
237
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Edge Executive Overview

  1. 1. EXECUTIVE OVERVIEW ACCELERATE THE SHIFT TO APPLIED SERVICE MANAGEMENT
  2. 2. INTRODUCING UNISYS EDGE SERVICE MANAGEMENT, A SECURE, CLOUD-BASED ITSM SOLUTION THAT COMBINES OUR PROVEN EXPERTISE WITH BUSINESS READY TECHNOLOGY AND PRE-BUILT FUNCTIONALITY, DELIVERED THROUGH A SAAS MODEL.CAPITALIZE ON DIGITAL BUSINESS Pervasive connectivity has elevated technology beyond commodity status to become a strategic business imperative. To capitalize on opportunities presented by the transformation of digital business, IT leaders are called upon to quickly deploy and manage an expanding portfolio of disruptive technologies. While many have the potential to increase productivity, enhance effectiveness and drive new revenue, they require a modern approach to Service Management to quell complexity and reduce costs. Delivering on the promise of cloud, mobility, analytics and social requires a modern technology base and the expertise to add new services while leveraging current investments. IT leaders need a modern and flexible approach to Service Management, powered by business-ready tools and enhanced with actionable insights gleaned from meaningful data. DON’T RUN IT LIKE A BUSINESS, RUN IT LIKE YOUR BUSINESS Behind every thriving business is a unique combination of people and technology. Aligning IT in support of their unique business priorities starts with a modern approach to Service Management. Achieving a truly service-oriented mindset requires the right mix of proven best practices, business-ready tools and powerful analytics. Failing to adopt a people and service focus results in solutions that are technology-driven and not in line with client expectations. Maintaining agility in the face of changing market dynamics requires a partner who is focused on technology essentials, allowing IT to concentrate on delivering value in the form of innovative services that support the needs of the users and the enterprise. For these reasons many companies are adopting a flexible, data-driven Applied Service Management approach, backed by a partner with the experience to seamlessly integrate systems and deliver rapid time to savings, achieving greater value for the business. ACCELERATE THE SHIFT: DEVELOP AN EDGE Unlock intellectual capital, drive new revenue and gain a competitive edge by becoming more service-focused. Concentrate resources on addressing the needs of users, rather than on building and maintaining technology. Identify an experienced partner and leverage their knowledge and capabilities to modernize the Service Management framework and derive new ways of thinking and operating, ultimately improving service and increasing value. A PARTNER, NOT A PLATFORM Edge Service Management delivers a partner not a platform through Unisys certified ITSM practitioners and solutions. Our managed services experience and developed capabilities form a unique turn-key approach that improves cost optimization, lowers risk and enhances performance. We work with our clients to establish benchmarks, develop a strategy and realign processes to be more service focused. RAPID TIME TO SAVINGS, ACHIEVING GREATER VALUE FOR THE BUSINESS Edge features a SaaS based ITSM core at the nucleus of its flexible Service Management Framework. Combined with additional cloud-based service options, Edge ensures rapid deployment and no-hassle integration with existing investments while eliminating large capital expenditures. Edge features pre-built optimization models with best practice knowledge baked in to reduce time to savings, delivering value to the business in weeks rather than months for all IT processes. GAIN INSIGHT, TAKE ACTION, DEMONSTRATE VALUE Built on BMC Remedy and enhanced by Unisys, Edge features best-in-class ITSM modules combined with a powerful integration engine that pulls together data from virtually any monitoring system and delivers it through customized service views. With an integrated view of Service Management, service owners identify issues before they occur and set SLAs in sync with user requirements. When combined with Unisys VantagePointSM , Edge Service Management offers IT leaders visibility across people, operations and the business facilitating more informed decisions, while demonstrating enhanced value to key stakeholders. IT IS BEING PRESSURED TO TRANSFORM TOP 5 SERVICE MANAGEMENT CHALLENGES Cloud Computing Consumerization of IT/Mobility Big Data/ Smart Computing Cyber Security Social Business Disruptive Trends are externally simplistic, but mask an internal complexity creating management challenges for Enterprise IT Cost Transparency Value Demonstration Agility Availability Personal Hardware
  3. 3. VANTAGEPOINTSM PEOPLE- FOCUSED DATA- FOCUSED UNISYS SERVICE MANAGEMENT FRAMEWORK ITSM Core LOWER HALF OF SERVICE MANAGEMENT UPPER HALF OF SERVICE MANAGEMENT Monitoring > Event > Capacity > Service Impact > Data Center Strategy > Portfolio > Catalog > Portal > Support OPERATIONAL DATA STORE ENTERPRISE INTEGRATION CLOUD CMDB HYBRID CLOUD SERVICE REPORTS GOVERNANCE 2014 Unisys Corporation. All rights reserved. Unisys, the Unisys logo and Edge are registered trademarks Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders. Digital business is a powerful and unyielding force prompting the need for a service focus that addresses the needs of the people who drive innovation forward. Accelerating the shift to Applied Service Management in support of evolving business needs has never been easier. Unisys Edge Service Management is a turn-key approach that delivers rapid time to savings to achieve greater value to the business.

×