Social Business with Drupal @DrupalCon 2012

4 Nikolay Borisov, Ulf Sthamer DrupalCon Munich 2012

 AGENDA discussion main use cases social intranet „Focus: Internal collaboration with the help of web 2.0 functionalities.“

 SOCIAL BUSINESS „In our definition social business consists of both: internal and external social communication and collaboration.“

 SOCIAL BUSINESS Let‘s have a look on the internal side now.

„Some information is relevant for all employees, other only for a few people.“

„But often the information that isneeded by a few people (and only some experts can provide) is more important for productivity.“

 WORK ENVIRONMENT IN SOCIAL INTRANETS All employees will Which information existsutilization rate of information get an iPad in the company? What‘s for lunch today? What is the Who collected current project experience with status? this supplier? all information in the company7

„While inhouse magazines or static intranets helped in the past to pushcorporate information for all employees, the employees used e-mail, fileshare and telephone (and the coffee kitchen) to communicate with each other.“

 WORK ENVIRONMENT IN SOCIAL INTRANETS What can be done Better one-to-manyutilization rate of information communication better today?  authentic  personal  dialogue Better Collaboration  make knowledge accessible  find experts  special information intranet, inhouse magazine, e-mail, fileshare, … telephone ... all information in the company9

„How can we use digital systems – and especiallyDrupal – to map this needs?“

 WORK ENVIRONMENT IN SOCIAL INTRANETS What technology is necessary?utilization rate of information Drupal CMS How can we Drupal Commons extend here Social Business Suite Drupal in the future? UC all information in the company11 CMS = Content Management System | UC = Unified Communications (Chat, Status, …)

„These days most customers are interested in a social business suite for internal usage.“

 SOCIAL INTRANETInformation Sharing Knowledge Management Document Idea generationManagement Collaboration and many more …

 SOCIAL INTRANETIs social intranet aboutapplications? Microblogs Areas Tasks Forum Profiles Polls Calendar Multimedia Wiki (CMS) Blog (News) Documents

„Don‘t focus only on functionalities!“

„In our experience there are 3 goals for every social intranet.Yet every customer has another focus.“

 THREE GOALS OF SOCIAL INTRANETS -1- -2- -3- information and official collaboration and networking and communication projects communities CLASSICAL INTRANET PROJECT ROOMS INTEREST GROUPS

„In our projects weidentified 5 main use cases for social intranets.“

 MAIN USE CASES mobile static devices intranet group and dashboard/ project homepage rooms profile and networking

„How do they look in Drupal Commons (out of the box)?“

 STATIC INTRANET Drupal Commons doesn‘t offer the hierarchical structure of a classical intranet, but this functionality is easily achievable with core and contributed modules. (Example from the documentation on Drupal.org)

 DASHBOARD / HOMEPAGE The dashboard is an essential part of a social intranet and good possibility to personalize your virtual working space and filter the huge information flow for relevant information. Commons introduces a customizable user dashboard with predefined widgets.

 PROFILE AND NETWORKING Commons offers a complete set of features for social networking like activity streams, status updates and user relationships.

 GROUP AND PROJECT ROOMS For team collaboration Commons provides group spaces similar to Jive SBS. Functionalities (like blogging, Q&A, wiki, events) can be enabled easily per group basis. In addition every group has it‘s own activity stream.

 MOBILE DEVICES MOBILE WEB NATIVE APPS+ adapt one theme for multiple + access to the phone hardware devices through responsive design + work offline+ handling is almost the same as on VS - seperate app for every phone OS native apps- no access to phone hardware

„Other leading SocialBusiness vendors like IBM Connections andJive use Mobile Web.“

 MOBILE DEVICES An example of the mobile accessibility using responsive design in the future release of Drupal Commons (based on Drupal 7).

„While Commons is an enormous step towards social intranet, there are still some things to consider/improve…“

 DISCUSSION  People/expert search within Drupal (Commons) has to be improved  Search within documents  try to use Apache Solr  Classical hierarchical intranet structure should be added to the group functionalities  Drupal 6 has very rudimentary group permissions  it‘s much better in Drupal 7  Project management rooms with tasks are missing  Flexible group layout can be realized with panels and panelizer

Ulf Sthamer de.linkedin.com/in/ulfsthamer https://www.xing.com/profile/Ulf_Sthamer www.socialsoftwarematrix.org www.besser20.de www.socialmediaevolution.de Nikolay Borisov https://www.xing.com/profile/Nikolay_Borisovhttp://www.flickr.com/photos/jam343/1703693/

Social Business with Drupal @DrupalCon 2012

by Ulf Sthamer on Sep 21, 2012

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Social Business with Drupal @DrupalCon 2012 Presentation Transcript