• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
International user experience evaluation of smart blood pressure monitors - user journey maps
 

International user experience evaluation of smart blood pressure monitors - user journey maps

on

  • 275 views

The UXalliance, a global network of 25 leading user experience (UX) research and design firms, managed and executed an international review of smart blood pressure monitors. Driven by the growing ...

The UXalliance, a global network of 25 leading user experience (UX) research and design firms, managed and executed an international review of smart blood pressure monitors. Driven by the growing market for digital health devices, UX experts from 17 countries reviewed the purchase journey, out-of-box experience, and daily use of blood pressure monitors connected to mobile applications.

Statistics

Views

Total Views
275
Views on SlideShare
239
Embed Views
36

Actions

Likes
2
Downloads
2
Comments
0

3 Embeds 36

http://www2.uxalliance.com 19
http://www4.uxalliance.com 16
https://twitter.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    International user experience evaluation of smart blood pressure monitors - user journey maps International user experience evaluation of smart blood pressure monitors - user journey maps Presentation Transcript

    • Smart Blood Pressure Monitor Evaluation: Overall Results Device purchase “The reviews online were of great help.” Out-of-box experience “This is nice…Looks like an Apple product. It excites me like I [am] opening a new toy.” “Did not see the sticker that prevented [opening] the box.” “There were no Polish or English descriptions on the German site, I had to translate them using Google translator.” Insights • Purchasing online was the most common channel • Most users had difficulties assembling the device “Very informative [and] not overloaded with advertising stuff. It explains the product quite adequately.” Device Use “Easy to handle, good structure of menus. It works fine, accurate, nice and easy.” “Fine, but it didn’t connect once. [It was] easier to put it on the left wrist rather than the right. Had to turn on Bluetooth [which] drains battery.” • Users expected the app to provide more information regarding their reading • Most users were fairly confident with the accuracy of their readings
    • Smart Blood Pressure Monitor Evaluation: Purchasing the Device Research Channel Chose “There were no devices available in India and other online vendors were not shipping to India. Withings responded to our tweet inquiry and happily supplied one.” “…frustrating…had to read through articles, visit ecommerce sites to find the best product…” “There were some good reviews on Amazon.co.uk.” Purchase “I did need to go buy an extra adapter for my iPhone 5, before I could use it at all.” Compatibility Online Variety of options Price Reviews Delivery Choice “I asked several pharmacy assistants and head pharmacists. None of them even knew what a 'smart' blood pressure device was.” In Store Language Website design Sales person “…easy once I knew where to go…sales rep gave me a quick summary of a few products.” Lack of options Phone Insights • Purchasing online was the most common channel • Some had limited choice of devices, while others had too much • Pharmacies were the first type of retailer chosen to find the device “Purchased the device over the phone based on a product listing. [There was] no option to purchase online, otherwise I would have.” “Finnish language support was limited. Text in ‘Tell a friend’ has a very superficial tone for Finnish culture.” • Users had trouble comparing different devices to one another • Many factors influenced the selection of the device such as the ability to understand written instructions
    • Smart Blood Pressure Monitor Evaluation: ‘Out-of-Box’ Experience Unpacking device “It looks like a apple product. White package… it looks like an expensive product.” “There was no Russian version of the manual [or] list of languages on the cover of the manual so I had to look through the entire brochure.” “It was hard to insert the batteries and there was no explanation about this in the manual.” “I spent something like 10 minutes trying to force the box open. I missed a transparent sticker that prevented the box to slide.” Purchase accessory Mobile App Assembly Insights • It was not clear if an adapter was needed • Users struggled to read instructions in a foreign language • Most users had difficulties assembling the device “I had to update my phone software and I didn’t know I needed to or how to…” “It was not clear which mobile application you have to use with the device, and how to use it.” “Reading the package , I realised that it wasn't iPhone 5 compatible. I didn't have [an] adapter though.” First attempt The participant received a high reading. No information was given to prompt him to consider the cause. • Many users found that batteries were needed to charge the device after attempting to charge via connection to a computer • Different mobile apps were available for download which confused users • Most users were not successful reading their blood pressure the first time
    • Smart Blood Pressure Monitor Evaluation: Using the Device Mobile App Cuff and monitor Issues “It was self-evident as to how the cuff should be worn, plus the written instructions were very clear.” “Getting around the app was a little cumbersome and not as clear as it could be.” “Measured values were accumulated to the next day because I measured late at night.” “I checked with a second cardio, measurement was the same.” “I'm getting used to it [but] it's a little bit scary to have the cuff tighten on me.” “Is it possible that I need a PC to the recharge the battery? Not a word was spent about another charger type.” Insights • Most users found the mobile app straightforward and easy to use • Many users commented that cuff was quite bulky Confidence Impact 50% of participants felt more in control of their health “First time it seemed way too high. Not sure if it was incorrect or not, no way to tell…” “Only 1 out of 8 measurements succeeded. I was rather frustrated about the failed measurements.” • Some users wanted an option to add details around the context of measurement • Users expected the app to provide more information regarding their reading • Most users were fairly confident with the accuracy of their readings