Your SlideShare is downloading. ×
  • Like
UX STRAT 2013: Dan Saltzman, Service Blueprinting for Convergent Channel Experiences
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

UX STRAT 2013: Dan Saltzman, Service Blueprinting for Convergent Channel Experiences

  • 2,382 views
Published

Dan Saltzman's presentation at UX STRAT 2013

Dan Saltzman's presentation at UX STRAT 2013

Published in Technology , News & Politics
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
2,382
On SlideShare
0
From Embeds
0
Number of Embeds
5

Actions

Shares
Downloads
29
Comments
0
Likes
1

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Service Blueprinting for Convergent Channel Experiences Dan Saltzman, Director of User Experience Monday, September 16, 13
  • 2. There is no such thing as starting from scratch. Monday, September 16, 13
  • 3. Monday, September 16, 13
  • 4. Service Blueprinting • Visualize current state of disparate channel experience • Low fidelity / low barrier to engagement • Maintains customer POV Monday, September 16, 13
  • 5. Monday, September 16, 13
  • 6. Monday, September 16, 13
  • 7. The Framework Monday, September 16, 13
  • 8. The Tools WHAT' ? WHY? WHAT TECHNOLOGY? #1 $ People Events What they’re saying/thinking Wins or painpoints Opportunities for ROI Monday, September 16, 13
  • 9. Case Study: Specialized Cancer Treatment Hospital Monday, September 16, 13
  • 10. Case Study: Major Retail Bank Monday, September 16, 13
  • 11. Thank You. Dan Saltzman Director of User Experience @fiveseveneighty For Service Blueprinting Templates & Resources, please visit: share.effectiveui.com/ServiceBlueprinting www.slideshare.net/effectiveui Monday, September 16, 13