• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
UX STRAT 2013: Dan Saltzman, Service Blueprinting for Convergent Channel Experiences
 

UX STRAT 2013: Dan Saltzman, Service Blueprinting for Convergent Channel Experiences

on

  • 1,849 views

Dan Saltzman's presentation at UX STRAT 2013

Dan Saltzman's presentation at UX STRAT 2013

Statistics

Views

Total Views
1,849
Views on SlideShare
693
Embed Views
1,156

Actions

Likes
1
Downloads
22
Comments
0

4 Embeds 1,156

http://www.uxmatters.com 1032
http://uxmatters.com 122
http://www.google.co.in 1
http://www.tuicool.com 1

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    UX STRAT 2013: Dan Saltzman, Service Blueprinting for Convergent Channel Experiences UX STRAT 2013: Dan Saltzman, Service Blueprinting for Convergent Channel Experiences Presentation Transcript

    • Service Blueprinting for Convergent Channel Experiences Dan Saltzman, Director of User Experience Monday, September 16, 13
    • There is no such thing as starting from scratch. Monday, September 16, 13
    • Monday, September 16, 13
    • Service Blueprinting • Visualize current state of disparate channel experience • Low fidelity / low barrier to engagement • Maintains customer POV Monday, September 16, 13
    • Monday, September 16, 13
    • Monday, September 16, 13
    • The Framework Monday, September 16, 13
    • The Tools WHAT' ? WHY? WHAT TECHNOLOGY? #1 $ People Events What they’re saying/thinking Wins or painpoints Opportunities for ROI Monday, September 16, 13
    • Case Study: Specialized Cancer Treatment Hospital Monday, September 16, 13
    • Case Study: Major Retail Bank Monday, September 16, 13
    • Thank You. Dan Saltzman Director of User Experience @fiveseveneighty For Service Blueprinting Templates & Resources, please visit: share.effectiveui.com/ServiceBlueprinting www.slideshare.net/effectiveui Monday, September 16, 13