What ISO standards can do for you, and you can do for ISO (Poster, Nigel Bevan)
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What ISO standards can do for you, and you can do for ISO (Poster, Nigel Bevan)

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Many people regard international standards as irrelevant to their work. But in the usability field, the content and guidance contained in some standards is more comprehensive than any textbook, and......

Many people regard international standards as irrelevant to their work. But in the usability field, the content and guidance contained in some standards is more comprehensive than any textbook, and provides an authoritative source for justifying work on UX and usability. Come to the poster to find out which standards can help you in your work, and how the new liaison between UXPA and ISO could enable you to review and contribute to new ISO standards.

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  • 1.         What ISO standards can do for you, and you can do for ISO Nigel Bevan, Professional Usability Services Documenting information about usability ISO/IEC  25063  explains  what  information  about  the   context  of  use  should  be  identified  and   documented  at  different  stages  of  design  and   development.   ISO/IEC  25064  explains  what  should  be  contained   in  a  user  needs  report.   ISO/IEC  DIS  25065  defines  the  content  of  usability   evaluation  reports.   Usability and human-centred quality ISO  9241-­‐11  defines  usability  as:     The  extent  to  which  a  product  can  be  used  by   specified  users  to  achieve  specified  goals  with   effectiveness,  efficiency  and  satisfaction  in  a   specified  context  of  use.     ISO  CD  9241-­‐220  defines  human  centred  quality  as:   Usability,  accessibility,  UX,  and  risk  reduction.   ISO  20282-­‐2  provides  a  rigorous  usability  test     method.   ISO/IEC  25062  provides  a  means  to  document   summative  usability  test  results.   Helping your organisation improve its process ISO  TR  18529  provide  the  most  comprehensive  and   authoritative  definition  of  the  activities  needed  to   implement  user  centred  design,  derived  from  a   wide  range  of  sources  including  surveys  of  best   practice  in  industry.  It  can  be  used  as  the  basis  for   assessing  whether  a  project  has  adequately   implemented  human  centred  design,  or  for   assessing  the  usability  maturity  of  an  organization.   Good practice in user centred design The  ISO  9241-­‐210  standard  for  human-­‐centered   design  processes  for  interactive  systems  is   intended  as  a  manager’s  guide,  and  is  probably  the   best  concise  introduction  to  usability  that  is   available.     Better user interface design The  collections  of  guidelines  in  ISO  standards   provide  a  very  good  primer  for  good  practice  in   user  interface  design.    They  can  also  provide   authoritative  evidence  to  cite  if  a  user  interface   design  decision  is  challenged.     !!!Physical!and!social!environment! and!resources!! Assigned! goals! Effec7veness! Efficiency! Sa7sfac7on! User! (personal! goals)! Task! ! ! System,! product!or! service! ! Human&centred, quality, Extent!to! which!the! goals!are! achieved! ! Resources! expended! ! AEtudes!and!! emo7ons! ! User! experience! Reduced! risk! Accessibility! 1. Plan the human centred process 2. Specify the context of use 4. Produce design solutions 3. Specify user requirements 5. Evaluate designs against requirements Meets requirements! If  you  would  like  to  contribute  to  UXPA  comments  on   ISO  standards,  contact  me:  nigel@nigelbevan.com   Making usability a part of systems engineering Usability  has  been  broadened  into  the  concept   quality  in  use  in  software  quality  standards:  a  high   level  objective  to  design  a  product  so  that  it  is   effective,  efficient,  satisfying  and  risk-­‐free  for  its   users.    The  basics  of  the  user  centred  design   process  have  been  integrated  into  the  ISO  systems   engineering  standard  ISO/IEC  15288.