Catchpoint Presents at Under the Radar 2013

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Catchpoint Presentation at Under the Radar 2013

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Catchpoint Presents at Under the Radar 2013

  1. 1. CATCHPOINT SYSTEMSMonitoring as a Service Platform
  2. 2. EXPECTATION
  3. 3. REALITY
  4. 4. AROUND THE CORNER!
  5. 5. Discover performance problemsbefore customers are impacted.
  6. 6. POOR PERFORMANCE = CUSTOMERLOSSAfter 2 seconds 40% of online shopperswill leave  
  7. 7. POOR PERFORMANCE = CUSTOMERLOSS75%will never come back  
  8. 8. POOR PERFORMANCE = CUSTOMERLOSS2% complain on social media
  9. 9. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 14HOW CAN WE ASSURE PERFORMANCETODAY?IT spends 46 Hours per Month onaverage in“War Room”Troubleshooting Sessions
  10. 10. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 15CHALLENGE TO THE PERFORMANCEPROBLEMHardware  Database(s)  Application  Code  Ads  Widgets  CDNs  DNS  Network  Datacenter   ISPs  Internet Peering  Browsers  Public DNS  End  User  Experience  Social  Clouds  Latency   Routers  Load Balancers  
  11. 11. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 16WHAT WE NEEDCatch problems before customer impactOptimize to be fasterLower IT operation costs123
  12. 12. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 17OUR APPROACH: 3 STEPSMeasureAnalyzeOptimize
  13. 13. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 18HOW
  14. 14. 19CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13MEASURE
  15. 15. MEASURE20CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
  16. 16. MEASURE21CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
  17. 17. MEASURE22CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
  18. 18. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 23ANALYZE
  19. 19. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 24ANALYZEDNS  FAILURES  
  20. 20. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 25ANALYZEPROBLEM  SOLVED  
  21. 21. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 26OPTIMIZE
  22. 22. 275/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVEDOPTIMIZE
  23. 23. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 28JUDGING THE JUDGES
  24. 24. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 29WHAT THEY ARE SAYING“ Triages & troubleshoots in minutes”
  25. 25. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 30WHAT THEY ARE SAYING“ 99% of problems identified & solvedbefore their customers are impacted ”
  26. 26. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 31WHAT THEY ARE SAYING“ Identified major release problem in90 seconds ”
  27. 27. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 32OUR EXECUTIVE TEAMVP - DoubleClick – Google10+ years in performance monitoringMehdiCEOChief Architect DoubleClickBuilt our own No/SQL – In Memory DBScotteCTOLead Engineer for DoubleClick.VeronicaChief EngineerProduct development lead for DoubleClickDritanCPO
  28. 28. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 33WHO CAN BENEFIT FROM CATCHPOINTStakeholdersMore tractionSales triggers•  Ad Serving•  Media•  Healthcare•  Travel•  Virtualization•  New providers•  New application roll-outs•  Geo-targeted campaigns•  New business expansionC-level, IT Operations, Application Owners, Line of Business,Marketing, Web Development, User Experience teams, Architects…•  eCommerce•  Technology•  Cloud migration•  Datacenter consolidation•  New technology•  Mobile
  29. 29. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 34BUSINESS MODEL•  Subscription model•  Virtual currency: Points•  Points spent towards usage
  30. 30. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 35THANK YOUMehdi Daoudi, CEOmehdi@Catchpoint.com@catchpoint@mdaoudiCheck our blog about Performance & Monitoring:http://blog.catchpoint.com

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