Social Media Roundup - Facebook and Suicide Prevention


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On May 9, 2012, Facebook announced a new partnership with the U.S. Department of Veterans Affairs and Blue Star Families to provide customized Facebook crisis services to military families at risk for depression and suicide. This Social Media Roundup will provide screenshots and details about the new services.

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Social Media Roundup - Facebook and Suicide Prevention

  1. 1. Social Media RoundupFacebook and suicide prevention
  2. 2. Social Media Roundup AgendaOn May 9, 2012, Facebook announced a new partnership with theU.S. Department of Veterans Affairs and Blue Star Families to providecustomized Facebook crisis services to military families at risk fordepression and suicide. This Social Media Roundup will providescreenshots and details about the new services. Introduction Facebook help center Finding a hotline Reporting suicidal content Identifying resources Resources for Soldiers and families
  3. 3. Social Media RoundupIntroduction In December 2011, Facebook launched an initiative that provides users who have suicidal thoughts the option to connect directly with a crisis counselor through Facebook chat. On May 9, Facebook augmented that suicide- prevention service by creating the new military crisis service which is primarily designed for veterans, active duty service members, and their families. According to Stephanie Himel-Nelson, director of communications for Blue Star Families, the customized suicide prevention service from Facebook will help Facebook users identify at-risk military families and military personnel. Friends and families can report Facebook content they think is harmful or indicative of suicidal behavior and access information about crisis services like The Veterans Crisis Line.
  4. 4. Social Media RoundupFacebook help center The Facebook help center provides multiple links and services at In addition to providing an option to search for local suicide prevention organizations, it also provides links to resources, a reporting mechanisim and answers to frequently asked questions. If you ever encounter a post on Facebook that suggests potential suicidal tendencies by the user, this help center can be a valuable resource as you try to seek help for that individual.
  5. 5. Social Media RoundupFinding a hotline The Facebook help center can help a user find a suicide hotline, whether it be for themselves or for a friend. In addition to hotlines in the United States, you can also look up hotlines in other countries.
  6. 6. Social Media RoundupReporting suicidal content In addition to finding hotlines, you can also report suicidal posts or content by clicking on the “Report suicidal content to Facebook” link in the help center. The report will ask for the user’s name, URL to their profile and additional information. Note that the report also asks if the person is a member of the military community.
  7. 7. Social Media RoundupIdentifying resources The Facebook help center also provides a link to resources that will help a user identify the signs associated with someone who may be contemplating suicide.
  8. 8. Social Media RoundupResources for Soldiers and families While much of Facebook’s suicide prevention service has been in place since December, the services announced earlier this month can be found under the “Learn more about the resources available to members of the US military community” link. In this section, Facebook provides users with links to the Veterans Crisis Line. It also provides a link to The Wounded Warrior Project: Restore Warriors Support for veterans and families who are dealing with combat stress, PTSD or TBI.
  9. 9. Social Media Roundup Contact informationHave questions? Please feel free toreach out to us at the Online andSocial Media review and download past editions of theSocial Media Roundup, visit our Slideshare siteat: Social Media Roundups are authorized to bedistributed to a broader audience.5/30/2012OFFICE OF THE CHIEF OF PUBLIC AFFAIRSPENTAGON