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Uni qm framework-for_quality_management

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UNI-QM has developed a methodology for the lifelong learning quality management system called UNI-QM Framework for Quality Management which embeds a learning process into a self-improving approach. ...

UNI-QM has developed a methodology for the lifelong learning quality management system called UNI-QM Framework for Quality Management which embeds a learning process into a self-improving approach. UNI-QM has developed a unique pathway to excellence lifelong learning centres as well as a full overview of a set of resources that accompanies people on their journey and to provide a better understanding of the framework. These resources are:
Case studies to give the user a direct approach to the topic, contributing to concrete experience and observation and reflection.
Processes and indicators: that will help the users to form abstracts concepts and to directly test those processes in new situations.
Benchmarking tools: to promote observation and reflection among users.

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Uni qm framework-for_quality_management Uni qm framework-for_quality_management Presentation Transcript

  • UNI-QM FRAMEWORK FOR QUALITY MANAGEMENT
  • INDEX
    CONCEPTUAL FRAMEWORK
    PROJECT BACKGROUND
    Contextualised TOOLS
    Checklist / Quick Scan
    MATRIX
    EVIDENCES + MATRIX
    PROCESS & INDICATORS
    USE the TOOLS
  • UNIT per TOOL
    CONCEPTUAL
    FRAMEWORK
    PDCA &
    UNI-QM
    QUICK-SCAN
    CASE STUDIES
    CENTRAL-SCAN
    FULL-SCAN
    WEBTOOLS
    Process &
    INDICATORS
    LLL QM FRAMEWORK
  • Conceptual Framework
    Tools for CHECK : External Evaluation
  • Conceptual Framework
    ISO
    EFQM
    Tools for CHECK
  • Conceptual Framework
    Tools for CHECK
    Tools for LEARN-ACT
  • PDCA and theUNIQtools
    A stepbystepapproachtoexcellence
    UNI-QM International Conference – SEFI EuropeanForumContinuingEngineeringEducation
    October 2009, Aarhus (Denmark)
  • CHECK
    Proceso PDCA
    Revise and
    leArn
    PLAN
    ACTIONS
    DO
  • Tools inside the PDCA, tools to initiate JOURNEY
    Tools for CHECK
    Tools for LEARN/ACT
    Tools for PLAN
    Tools for DO
  • Herramientas de Gestión de la CALIDAD TOTAL: el ciclo PDCA
    LEARNING
    LEARN/ACT
    MEASUREMENT
    CHECK
    PLANNING
    PLAN
    PERFORMANCE
    DO
  • Herramientas de Gestión de la CALIDAD TOTAL: el ciclo PDCA
    LEARNING
    LEARN/ACT
    MEASUREMENT
    CHECK
    PLANNING
    PLAN
    PERFORMANCE
    DO
  • Tools inside the PDCA, tools to initiate JOURNEY
    Tools for CHECK
    Tools for LEARN/ACT
    Tools for PLAN
    Tools for DO
  • Tools inside the PDCA, tools to initiate JOURNEY
    Tools for CHECK
    Tools for LEARN/ACT
    Tools for PLAN
    Tools for DO
  • Tools inside the PDCA, tools to initiate JOURNEY
    Tools for CHECK
    Tools for LEARN/ACT
    Tools for PLAN
    Tools for DO
  • Tools inside the PDCA, tools to initiate JOURNEY
    Tools for CHECK
    Tools for LEARN/ACT
    Tools for PLAN
    Tools for DO
  • Excellenceroadmap - PDCA
    Excellent
    RESULTS
  • Excellenceroadmap - PDCA
    Excellent
    RESULTS
  • Excellenceroadmap - PDCA
    Excellent
    RESULTS
  • Improvementlearning curve
    Experiencia en QM
    evidencias
    gestión
    Matriz AE
    quick-scan
    Recursos necesarios
  • Herramientas
    Quick-scan
    Central-scan
    Full-scan
  • QUICK-SCAN
  • Quick-Scanquestionnaire
  • CENTRAL - SCAN
  • Matrixesforprocessevaluation: CENTRAL SCAN
    • ProcessSelfEvaluation
    • Alfa + DAETE
    • New procesess
    • Procedures
    • Benchmark
    • Evaluate
    • Processdesign & maintenance
    • externalevaluation
    • EFQM 2010
  • MatrixesforPROCESSEVALUATION : SelfEVALUATION
  • Process Map (CFP-2006)
    Information
    Systems
    Economical
    Management
    HHRR Management
    Strategical process
    Partnership Management
    Project Management
    Information Management
    Quality Management
    Innovation
    Operative Process
    LONG Courses
    Logistics
    Short courses
    Certification
    Márketing
    Taylor made
    Conferences and
    Congreses
    Evaluation
    Projects Development
    Support Processes
  • MatrixesforPROCESSEVALUATION : SelfEVALUATION
    Score
    MatrixforPROCESS
    SelfEVALUATION
  • MatrixesforPROCEDURESEVALUATION: BENCHMARKING
  • MatrixesforPROCEDURESEVALUATION: EVALUATION with EFQM
  • MatrixesforPROCEDURESEVALUATION: EVALUATION with EFQM
  • MatrixesforPROCESSEVALUATION : ExternalEVALUATION
    MatrixforPROCESSEXTERNALEvaluation
  • MatrixesforPROCESSEVALUATION : SelfEVALUATION
  • MatrixesforPROCEDURESEVALUATION: BENCHMARKING
  • Matrixforselfassesment
    Self-assessmentmodelfor CEE
  • Matrixforselfassesment WITH FACTS
    A stepbystepapproachtoexcellence
  • MatrixforSelf-assessment with FACTS
    Level 5
    Level 4
    Level 3
    Level 2
    Level 1
    Criteria name
    Definitioncustomizedforcontinuingengineeringeducation
    Definitioncustomizedforcontinuingengineeringeducation
    Definitioncustomizedforcontinuingengineeringeducation
    Definitioncustomizedforcontinuingengineeringeducation
    Definitioncustomizedforcontinuingengineeringeducation
    Subcriteria
    Description of thesubcriteriaadaptedtocontinuingeducation
    Userscoring
    Scoring bar
    Date
    Userscoring
    Scoring bar
    Date
    Userscoring
    Scoring bar
    Date
  • Factsdescription
    Self-assessmentmodelfor CEE
  • FULL-SCAN
  • Full ScanMatrix: matrixforexternalevaluation
  • RESOURCES
  • Resources
    Processes
    Indicators
    Case Studies
    Web tools
  • Toolboxforlearning
    indicators
    Specificexamples of indicatorstobeused in CEE
    I
    resources
    case studies
    resources
    Case studiesprovidepracticalexamplesaboutthe use of thetools
    CS
    tools
    web tools
    Matrix, quick-scan, evidences, benchmarking, community
    resources
    WT
    processes
    P
    Specificexamples of processestobeused in CE
    resources
  • Case studies
    Specific case studies
    General case studies
  • Web tools
  • Webtools: Commonresources
  • Webtools: quantitativeanalysis
  • Webtools: Compact analysis
  • UNI-QM : LLL qualitymanagementmodel
    Action plan
    Improvementphase
    Self-assessment
    Externalevaluation
    Peer review
  • UNI-QM : LLL qualitymanagementmodellinked with PDCA
    PLAN improvementactions
    Identifyimprovements
    Do improvements
    Self-assessment
    Externalevaluation
    Peer review
  • www.uniqm.net info@uniqmproject.com