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Uni qm framework-for_quality_management

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UNI-QM has developed a methodology for the lifelong learning quality management system called UNI-QM Framework for Quality Management which embeds a learning process into a self-improving approach. ...

UNI-QM has developed a methodology for the lifelong learning quality management system called UNI-QM Framework for Quality Management which embeds a learning process into a self-improving approach. UNI-QM has developed a unique pathway to excellence lifelong learning centres as well as a full overview of a set of resources that accompanies people on their journey and to provide a better understanding of the framework. These resources are:
Case studies to give the user a direct approach to the topic, contributing to concrete experience and observation and reflection.
Processes and indicators: that will help the users to form abstracts concepts and to directly test those processes in new situations.
Benchmarking tools: to promote observation and reflection among users.

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    Uni qm framework-for_quality_management Uni qm framework-for_quality_management Presentation Transcript

    • UNI-QM FRAMEWORK FOR QUALITY MANAGEMENT
    • INDEX
      CONCEPTUAL FRAMEWORK
      PROJECT BACKGROUND
      Contextualised TOOLS
      Checklist / Quick Scan
      MATRIX
      EVIDENCES + MATRIX
      PROCESS & INDICATORS
      USE the TOOLS
    • UNIT per TOOL
      CONCEPTUAL
      FRAMEWORK
      PDCA &
      UNI-QM
      QUICK-SCAN
      CASE STUDIES
      CENTRAL-SCAN
      FULL-SCAN
      WEBTOOLS
      Process &
      INDICATORS
      LLL QM FRAMEWORK
    • Conceptual Framework
      Tools for CHECK : External Evaluation
    • Conceptual Framework
      ISO
      EFQM
      Tools for CHECK
    • Conceptual Framework
      Tools for CHECK
      Tools for LEARN-ACT
    • PDCA and theUNIQtools
      A stepbystepapproachtoexcellence
      UNI-QM International Conference – SEFI EuropeanForumContinuingEngineeringEducation
      October 2009, Aarhus (Denmark)
    • CHECK
      Proceso PDCA
      Revise and
      leArn
      PLAN
      ACTIONS
      DO
    • Tools inside the PDCA, tools to initiate JOURNEY
      Tools for CHECK
      Tools for LEARN/ACT
      Tools for PLAN
      Tools for DO
    • Herramientas de Gestión de la CALIDAD TOTAL: el ciclo PDCA
      LEARNING
      LEARN/ACT
      MEASUREMENT
      CHECK
      PLANNING
      PLAN
      PERFORMANCE
      DO
    • Herramientas de Gestión de la CALIDAD TOTAL: el ciclo PDCA
      LEARNING
      LEARN/ACT
      MEASUREMENT
      CHECK
      PLANNING
      PLAN
      PERFORMANCE
      DO
    • Tools inside the PDCA, tools to initiate JOURNEY
      Tools for CHECK
      Tools for LEARN/ACT
      Tools for PLAN
      Tools for DO
    • Tools inside the PDCA, tools to initiate JOURNEY
      Tools for CHECK
      Tools for LEARN/ACT
      Tools for PLAN
      Tools for DO
    • Tools inside the PDCA, tools to initiate JOURNEY
      Tools for CHECK
      Tools for LEARN/ACT
      Tools for PLAN
      Tools for DO
    • Tools inside the PDCA, tools to initiate JOURNEY
      Tools for CHECK
      Tools for LEARN/ACT
      Tools for PLAN
      Tools for DO
    • Excellenceroadmap - PDCA
      Excellent
      RESULTS
    • Excellenceroadmap - PDCA
      Excellent
      RESULTS
    • Excellenceroadmap - PDCA
      Excellent
      RESULTS
    • Improvementlearning curve
      Experiencia en QM
      evidencias
      gestión
      Matriz AE
      quick-scan
      Recursos necesarios
    • Herramientas
      Quick-scan
      Central-scan
      Full-scan
    • QUICK-SCAN
    • Quick-Scanquestionnaire
    • CENTRAL - SCAN
    • Matrixesforprocessevaluation: CENTRAL SCAN
      • ProcessSelfEvaluation
      • Alfa + DAETE
      • New procesess
      • Procedures
      • Benchmark
      • Evaluate
      • Processdesign & maintenance
      • externalevaluation
      • EFQM 2010
    • MatrixesforPROCESSEVALUATION : SelfEVALUATION
    • Process Map (CFP-2006)
      Information
      Systems
      Economical
      Management
      HHRR Management
      Strategical process
      Partnership Management
      Project Management
      Information Management
      Quality Management
      Innovation
      Operative Process
      LONG Courses
      Logistics
      Short courses
      Certification
      Márketing
      Taylor made
      Conferences and
      Congreses
      Evaluation
      Projects Development
      Support Processes
    • MatrixesforPROCESSEVALUATION : SelfEVALUATION
      Score
      MatrixforPROCESS
      SelfEVALUATION
    • MatrixesforPROCEDURESEVALUATION: BENCHMARKING
    • MatrixesforPROCEDURESEVALUATION: EVALUATION with EFQM
    • MatrixesforPROCEDURESEVALUATION: EVALUATION with EFQM
    • MatrixesforPROCESSEVALUATION : ExternalEVALUATION
      MatrixforPROCESSEXTERNALEvaluation
    • MatrixesforPROCESSEVALUATION : SelfEVALUATION
    • MatrixesforPROCEDURESEVALUATION: BENCHMARKING
    • Matrixforselfassesment
      Self-assessmentmodelfor CEE
    • Matrixforselfassesment WITH FACTS
      A stepbystepapproachtoexcellence
    • MatrixforSelf-assessment with FACTS
      Level 5
      Level 4
      Level 3
      Level 2
      Level 1
      Criteria name
      Definitioncustomizedforcontinuingengineeringeducation
      Definitioncustomizedforcontinuingengineeringeducation
      Definitioncustomizedforcontinuingengineeringeducation
      Definitioncustomizedforcontinuingengineeringeducation
      Definitioncustomizedforcontinuingengineeringeducation
      Subcriteria
      Description of thesubcriteriaadaptedtocontinuingeducation
      Userscoring
      Scoring bar
      Date
      Userscoring
      Scoring bar
      Date
      Userscoring
      Scoring bar
      Date
    • Factsdescription
      Self-assessmentmodelfor CEE
    • FULL-SCAN
    • Full ScanMatrix: matrixforexternalevaluation
    • RESOURCES
    • Resources
      Processes
      Indicators
      Case Studies
      Web tools
    • Toolboxforlearning
      indicators
      Specificexamples of indicatorstobeused in CEE
      I
      resources
      case studies
      resources
      Case studiesprovidepracticalexamplesaboutthe use of thetools
      CS
      tools
      web tools
      Matrix, quick-scan, evidences, benchmarking, community
      resources
      WT
      processes
      P
      Specificexamples of processestobeused in CE
      resources
    • Case studies
      Specific case studies
      General case studies
    • Web tools
    • Webtools: Commonresources
    • Webtools: quantitativeanalysis
    • Webtools: Compact analysis
    • UNI-QM : LLL qualitymanagementmodel
      Action plan
      Improvementphase
      Self-assessment
      Externalevaluation
      Peer review
    • UNI-QM : LLL qualitymanagementmodellinked with PDCA
      PLAN improvementactions
      Identifyimprovements
      Do improvements
      Self-assessment
      Externalevaluation
      Peer review
    • www.uniqm.net info@uniqmproject.com