Take 5 with Andy Palms Director of Networking and Data Centers 1
2 Director of Networking and Data Centers
Take 5 with Andy Palms 3 Q: How have you approached organizing your primary areas of responsibility during this early part of the transition to a new organization?
Data Centers Added to Our Portfolio 4
Take 5 with Andy Palms Q: What are the most important pieces of Laura’s wedding cake that fall in your areas of responsibility? 5
Rationalization of IT We are looking at networking to the individual jack, rather than to the building as we do today. This change will allow us to reduce the number of models of networking gear we use and thus decrease our costs for engineering and maintenance, while providing the same level of service. 6
A Mobile Infrastructure for U-M’s Telephone Service We’re also looking at offering our enterprise telephone service in a completely different way, over a mobile infrastructure. 7
Take 5 with Andy Palms 8 Q: Recently, consultants determined that U-M’s in-house telephone service was more cost-effective than outsourcing. What can we learn from this outcome as ITS decided how best to source products and services to campus?
Put Assumptions Aside The most important lesson is to put assumptions aside and look at each service individually. We get almost all the possible economies of scale at our current size. Getting still bigger does not create more savings or efficiencies. Operating from in-house also enables us to stay ahead of the rapid change in voice technology. 9 Bigger Cheaper
Take 5 with Andy Palms 10 Q: What benefits can units currently operating and maintaining their own data centers or server rooms expect to see with a new approach to campus data centers?
The Benefits Will Be Many 11
Thanks for listening. Questions/comments? Feel free to email Andy and others on the leadership team: https://backstage.itcs.umich.edu/transition/contact/ 12