Take 5 With Andy Palms 3
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Take 5 With Andy Palms 3

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Take 5 With Andy Palms 3 Take 5 With Andy Palms 3 Presentation Transcript

  • Take 5 with Andy Palms
    Director of Networking and Data Centers
    1
  • 2
    Director of Networking and Data Centers
  • Take 5 with Andy Palms
    3
    Q: How have you approached
    organizing your primary areas of
    responsibility during this early part
    of the transition to a
    new organization?
  • Data Centers Added to Our Portfolio
    4
  • Take 5 with Andy Palms
    Q: What are the most important pieces of Laura’s
    wedding cake that fall in your areas of
    responsibility?
    5
  • Rationalization of IT
    We are looking at networking to the individual jack, rather than to the building as we do today.
    This change will allow us to reduce the number of models of networking gear we use and thus decrease our costs for engineering and maintenance, while providing the same level of service.
    6
  • A Mobile Infrastructure for U-M’s Telephone Service
    We’re also looking at offering our enterprise telephone service in a completely different way, over a mobile infrastructure.
    7
  • Take 5 with Andy Palms
    8
    Q: Recently, consultants determined
    that U-M’s in-house telephone service was
    more cost-effective than outsourcing.
    What can we learn from this outcome
    as ITS decided how best to source
    products and services to campus?
  • Put Assumptions Aside
    The most important lesson is to put assumptions aside and look at each service individually.
    We get almost all the possible economies of scale at our current size. Getting still bigger does not create more savings or efficiencies.
    Operating from in-house also enables us to stay ahead of the rapid change in voice technology.
    9
    Bigger
    Cheaper
  • Take 5 with Andy Palms
    10
    Q: What benefits can units currently
    operating and maintaining their own data
    centers or server rooms expect to see
    with a new approach to
    campus data centers?
  • The Benefits Will Be Many
    11
  • Thanks for listening.
    Questions/comments? Feel free to email Andy and others on the leadership team: https://backstage.itcs.umich.edu/transition/contact/
    12