ULCC Moodle User Group (HE) 18.12.13
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ULCC Moodle User Group (HE) 18.12.13

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The presentation slides from the ULCC Moodle User Group (HE) meeting which occurred on Wednesday 18th December 2013

The presentation slides from the ULCC Moodle User Group (HE) meeting which occurred on Wednesday 18th December 2013

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ULCC Moodle User Group (HE) 18.12.13 ULCC Moodle User Group (HE) 18.12.13 Presentation Transcript

  • Welcome to the ULCC Moodle User Group (HE) 18th December 2013, Senate House
  • Agenda 09.30 - 10.00: 10.00 - 10.10: 10.10 - 11.00: 11.00 - 11.15: 11.15 - 11.30: 11.30 - 11.45: 11.45 - 12.30: 12.30 - 12.45: 12.45 - 13.45: Registration & Coffee Welcome ULCC Update Partner Presentation // Ephorus: Plagiarism Prevention Customer Showcase // SOAS Coffee Break Group Discussions - Hot Topics Summary, Close & next meeting Lunch www.ulcc.ac.uk
  • WELCOME BY RICHARD MACCABEE www.ulcc.ac.uk View slide
  • ULCC UPDATE Facts & Figures Customer Charter Service Definitions Our Partners www.ulcc.ac.uk View slide
  • # registered Moodle users 2,801,993 3,000,000 2,500,000 1,847,450 2,000,000 1,001,843 1,500,000 621,700 1,000,000 500,000 209,600 413,000 72,800 0 Dec ‘07 Dec ‘08 Dec ‘09 Dec ‘10 Dec ‘11 Dec '12 Oct '13 www.ulcc.ac.uk
  • # registered Mahara users 160,000 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 135,300 88,706 55,749 Mar-12 Dec-12 Sep-13 www.ulcc.ac.uk
  • ULCC L&T figures 144 55 86 37 298 www.ulcc.ac.uk
  • Content • • • • • “Meet John Hilton” Learning & Teaching Services Customer Charter Service Catalogue Next Steps www.ulcc.ac.uk
  • ULCC Structure ULCC Director Richard Maccabee Assistant Sharon Burton Software Services Dave Kenworthy Learning & Teaching Services John Hilton RSC Graciano Soares Corporate Services Danny Bramman Support Services Stuart Brown Infrastructure Services Steve Knibbs
  • Learning and Teaching Services - L&TS ITIL model compliance and we’re Relationship Management • L&TS aim to provide effective links between ULCC and you - our customer. • We aim to understand your institutions requirements so that ULCC provide services which meet those needs. • Success is measured by the level of customer satisfaction. www.ulcc.ac.uk
  • Learning and Teaching Services - L&TS • Main Changes – Concentrate on improving Institution and Learner/Teacher experience – Separate Design from Delivery – Distinguish between Technician and Practitioner • Roles – Business Relationship Manager – Solution Architects & Consultants – Associates www.ulcc.ac.uk
  • Responsibilities vs. Roles Responsibility Relationship Manager Establish and maintain constructive formal relationships with customers Sustain high levels of customer satisfaction Associates P P P P P P P P P P Establish formal complaints and escalation procedures for each customer Mediate in situations where there are conflicting requirements Identify which ULCC services and service assets meet customers requirements Identify changes in customers environments and technology trends that could impact their service needs Establish and articulate customers requirements for services Design solutions which meet customer requirements Introduction, Adoption, Practitioner Training & Service Development Solution Architect/ Consultant P P P P www.ulcc.ac.uk
  • ULCC Customer Charter Our commitment to providing a high quality in sector service • • • • • • Excellent Customer Service Standards Keeping you informed Meeting your needs What happens when things go wrong? How to contact us www.ulcc.ac.uk
  • Service Catalogue • Service Definitions – Four FTE Bands, <5k, 5k to 15k, 15k to 25k & >25k – Choice between “a la carte” and “set menu” – Eight courses, “Bloom”, Moodle Spaces, Enterprise Enhancements, Support+, Customisation, Bolt-Ons, Partner Products and Professional Services • Service Level Agreement We aim to provide our hosted services in such a way that they are available 24 hours per day, 365 (or 366) days a year on a “24*7*365” basis, with at least 99.7% availability as measured from the edge of the ULCC network. • Standard Contract www.ulcc.ac.uk
  • Next Steps • Customer Charter – Dec ‘13 • L&TS Roles & Responsibilities – Jan ‘14 • Service Catalogue – Service Definitions Release • • • “Bloom”, Support+, Customisation – mid Jan ‘14 Moodle Spaces & Enterprise Enhancements– mid Feb ‘14 Bolt-Ons, Partner Products and Professional Services – Mar ‘14 • Roll Out to Customers – Outline of programme; identify changes, improvements and benefits – Feb ‘14 – Institution consultation – Mar to May ‘14 – Switch over – Aug ‘14 www.ulcc.ac.uk
  • Our Partners Dec 2008 Jun 2010 Oct 2010 Jul 2011 Aug 2012 Mar 2013 Oct 2013 Jan 2014 www.ulcc.ac.uk
  • Mahara open source e-Portfolio, used to support personalised and community learning. • Partners since Dec 2008 (first UK Mahara partner) • Now used by over 40 ULCC customers www.ulcc.ac.uk
  • EQUELLA a digital repository that provides one platform to house teaching and learning, research, media and library content. • Partners since June 2010 • Launch partner MMU, used during transition from Blackboard to Moodle • Currently exploring how to more closely integrate Moodle & EQUELLA www.ulcc.ac.uk
  • campusM a unique, integrated mobile application that combines university services in one convenient place - your palm • Partners since Oct 2010 • Launch partnership with MMU • Development of MoodleM web service to make Moodle data available in campusM mobile app • MoodleM project included London School of Economics, Manchester Metropolitan University and University College London www.ulcc.ac.uk
  • Echo360 One of the leading lecture capture providers • Partners since July 2011 • First customer: The University of York • Trial in late 2011, target to have 20 rooms by start of 2012/13 • Now looking to increase to 50 rooms • City University went live in Sep 2013 with 25 rooms www.ulcc.ac.uk
  • Jisc Nexus A service from Jisc Advance, which uses open source Enterprise Service Bus (ESB) technologies to connect software applications for the purpose of information exchange • Partners since Aug 2012 • Initiated by HEFCE funded DARE project • Discussions with TfL and Camden Council www.ulcc.ac.uk
  • Mediasite Over 1,000 universities and colleges worldwide capture and live stream lectures using the Mediasite by SonicFoundry platform • Partners since Mar 2013 • First customer: Maudsley Learning • Focus: Hosting partnership to provide back-end infrastructure for lecture capture / flipped classroom www.ulcc.ac.uk
  • Custodian DC Partnership to provide a second data centre site, offering disaster recovery and adding HPC capabilities • Partners since Oct 2013 • First customer: City University • Oct – Nov 2013 DR transition from SunGard to Custodian DC • Main focus is on disaster recover and HPC www.ulcc.ac.uk
  • Arkivum provides a large scale, long term, and cost effective digital archiving service with a unique 100% data integrity guarantee • Partners from Jan 2014 • Addition to existing EPrints service for HE and Special Collections • 3 possible approaches • Aimed to tackle long-term digital preservation (15 years +) www.ulcc.ac.uk
  • Ephorus helps educational establishments prevent plagiarism and enables the owners of content to check and protect their work • Partners from Jan 2014 • Alternative to TurnitIn • Meet Genevieve www.ulcc.ac.uk
  • Group Discussion • Policies & Procedures • PlugIns • New Service Catalogue • Support • AOB www.ulcc.ac.uk
  • THANK YOU www.ulcc.ac.uk