Maria Illia from LMN @ FOTE2008

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Maria Illia from LMN @ FOTE2008

  1. 1. Maria Ilia Business Development LMN Ltd
  2. 2. 1. The London Metropolitan Network 2. Establishing the requirement 3. The research phase 4. Trials & Adoption 5. The Steering Group 6. The business model 7. Milestones 8. Who can benefit
  3. 3. •LMN is London’s network operator for JANET(UK) - the national academic network provider •LMN: 150 + educational establishments and growing •LMN Members: - collectively serving one million staff & students in Greater London
  4. 4. •LMN undertook survey to establish member requirements Online backup was No 1 requirement •LMN Business Development Group undertook the implementation of the project
  5. 5. •Extensive period of research •Discussions with internal & external providers •Established that we required an ‘off the shelf’ tried and tested solution •A partner and not just a supplier •Risk / reward relationship
  6. 6. •No degradation to the network •Service managed in seamless manner •Good value for money •LMN adding value •Data was secure •Transition & implementation tasks could managed by institutions of all sizes •Suitable service contracts agreed to be used as template
  7. 7. •Three month pilot agreed by board •London Business School & Birkbeck College •Steering group set up with representatives of pilot institutions, LMN community, commercial partner •Project initiation, objectives, critical success factors, risks identified , plans agreed
  8. 8. LMN Ltd Payment Service PARTNER MEMBER
  9. 9. •Started April 2004 - completed September 2004 -10% adoption within 18 months -25% adoption to date •LMN proved that it can provide opportunities of cost saving through collaboration & aggregation of demand for commercial services saving users over £1.2 million/annum for backup service alone •LMN won Best Shared Service Project Award from local government
  10. 10. •Concise - 1-2 pages maximum •Dynamic - metrics are reviewed 1-2 times per year •Focused - goals and milestones for performance improvements •Mutually beneficial – everyone gains in process saving
  11. 11. •Clearly articulate the requirement •Develop a detailed business case •Establish & empower a steering committee •Communicate targets and timeline •Measure and track service levels •Thorough review of provider contracts
  12. 12. THE UNIVERSITY OF NORTH CAROLINA
  13. 13. Services •High speed connectivity •Networked backup and restore •High quality Email filtering High •Safe and secure IT Disposal •Seminars, Cisco authorised training & workshops •Free Staff Development Events and Forums
  14. 14. Maria Ilia Business Development LMN Ltd m.ilia@lmn.net.uk www.lmn.net.uk

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