In this talk, Caroline Jarrett will use eye-tracking data, and her many years experience of forms, to give you ideas for the next time that happens to you . She’ll also get us thinking about some other details of forms, like required field indicators and colons on labels.
Caroline Jarrett started to work with forms when delivering Optical Character Recognition systems to the then Inland Revenue. The systems didn't work very well, and it turned out that the problems arose because people made mistakes when filling in forms. She developed a fascination with the challenge of making forms easy to fill in, a fascination that shows no signs of wearing off over 15 years later.
Caroline is co-author of 'Forms that work: Designing web forms for usability', the companion volume to Ginny Redish's hugely popular book 'Letting go of the words: Writing web content that works'.