UX	  and	  the	  City	  A	  Glimpse	  into	  the	  World	  of	  User	  Experience	  in	  Londons	  Financial	  District	  ...
About	  me	  User	  Experience	  architect	  at	  LAB49;	  a	  technology	  consulJng	  firm	  that	  	  builds	  advanced	...
I’m	  going	  to	  talk	  about	  1.	  Working	  as	  a	  UX	  professional	  in	  the	  financial	  services	  industry	  ...
Working	  in	  the	  financial	  services	  industry	        Typical	  UX	  projects	  –	  Investment	  Banking	           ...
Working	  in	  the	  financial	  services	  industry	                                  Data-­‐rich,	  mission	  criJcal	  s...
Working	  in	  the	  financial	  services	  industry	                               Diverse	  user	  groups	               ...
Working	  in	  the	  financial	  services	  industry	         Investment	  banks	  are	  relaJvely	  new	  to	  UX	  Scope	...
Working	  in	  the	  financial	  services	  industry	        “Fat	  Finger”	  syndrome	                  Poor	  usability	 ...
The	  trading	  floor	  work	  environment	              Working	  in	  front	  of	  3-­‐6	  monitors	               and	  ...
The	  trading	  floor	  work	  environment	      Rear-­‐view	  mirrors	  aaached	  to	  monitors	                          ...
The	  trading	  floor	  work	  environment	                  Busy	  and	  olen	  unavailable	  users	                      ...
Considera.ons	  and	  UI	  design	  guidelines	       Use	  of	  colour	                                                  ...
Considera.ons	  and	  UI	  design	  guidelines	          Standard	  components:	                        Trade	  bloaer,	  ...
Considera.ons	  and	  UI	  design	  guidelines	        Maximising	  screen	  real-­‐estate	                               ...
Considera.ons	  and	  UI	  design	  guidelines	                                 Not	  always	  possible	  to	  use	  real	...
Considera.ons	  and	  UI	  design	  guidelines	           Keyboard-­‐friendly	  interfaces	                               ...
Considera.ons	  and	  UI	  design	  guidelines	                           Typography	  and	  numbers	                     ...
Considera.ons	  and	  UI	  design	  guidelines	                CustomisaJon	  is	  key	                                   ...
Considera.ons	  and	  UI	  design	  guidelines	       Don’t	  visualise	  data	  just	  because	  you	  can	              ...
Thank	  You	  amir.dotan@lab49.com	  @UX_links	  @UX_for_Finance	  
Upcoming SlideShare
Loading in...5
×

Amir Dotan WUD2012

1,173

Published on

Amir Dotan World Usability Day 2012 presentation's slides

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,173
On Slideshare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Amir Dotan WUD2012

  1. 1. UX  and  the  City  A  Glimpse  into  the  World  of  User  Experience  in  Londons  Financial  District    Amir  Dotan  /  LAB49   World  Usability  Day  2012   Usability  of  Financial  Systems  
  2. 2. About  me  User  Experience  architect  at  LAB49;  a  technology  consulJng  firm  that    builds  advanced  soluJons  for  the  financial  services  industry  2010   User  Experience  Architect  -­‐  LAB49  2007   User  Experience  Researcher  –    Centre  for  HCI  Design,  City  University   MSc  Human-­‐Centred  Systems  (City  University  London)  2003   Degree  Lecturer  –  HCI  and  Web  Development  -­‐  SAE  InsJtute     BA  (Hons.)  Mul.media  Arts  (Middlesex  University)  2000   Flash  Developer  -­‐  SHAPE  InteracJve  Digital  Agency    
  3. 3. I’m  going  to  talk  about  1.  Working  as  a  UX  professional  in  the  financial  services  industry  2.  The  trading  floor  work  environment  3.  Considera.ons  and  UI  design  guidelines  
  4. 4. Working  in  the  financial  services  industry   Typical  UX  projects  –  Investment  Banking   Trading  systems  (Single  and  MulJ  Dealer  Plaorms)   Dashboards  –  AnalyJcs,  monitoring  and  reporJng  tools   Porolio  and  Risk  management     Research,  news,  economic  events,  market  senJments  etc.  
  5. 5. Working  in  the  financial  services  industry   Data-­‐rich,  mission  criJcal  systems   There  is  a  need  to  display  and  organise  large   data  sets  and  support  criJcal  workflows   (e.g.  investment  decisions)  http://www.flickr.com/photos/jovriens/4592933854/
  6. 6. Working  in  the  financial  services  industry   Diverse  user  groups   Internal  users  -­‐  Sales  teams,  traders,  management,  back-­‐office   External  users  -­‐  Small-­‐medium  businesses,  mulJnaJonal  companies,   professional  investors  (Insurance  companies,  pension  funds,     central  banks,  governments  etc.)   Diverse  needs,  workflows,  level  of  experience  hap://www.flickr.com/photos/d-­‐kav/4629934426/  
  7. 7. Working  in  the  financial  services  industry   Investment  banks  are  relaJvely  new  to  UX  Scope  for  innovaJon  
  8. 8. Working  in  the  financial  services  industry   “Fat  Finger”  syndrome   Poor  usability  can  be  very  costly  
  9. 9. The  trading  floor  work  environment   Working  in  front  of  3-­‐6  monitors   and  mulJple  data  entry  devices   Very  limited  screen  real-­‐estate,  the  user  has  to   pay  aaenJon  to  many  things  at  once  hap://www.flickr.com/photos/27244534@N08/2539318470/  
  10. 10. The  trading  floor  work  environment   Rear-­‐view  mirrors  aaached  to  monitors   Users  are  olen  distracted   Heightened  state  of  alert  
  11. 11. The  trading  floor  work  environment   Busy  and  olen  unavailable  users   Lab-­‐based  usability  tesJng  and  other  structured   evaluaJon  methods  are  difficult  to  implement  http://www.flickr.com/photos/artemuestra/2941677924/
  12. 12. Considera.ons  and  UI  design  guidelines   Use  of  colour   Colour  blindness  consideraJons  –  Not  relying   on  colour  alone  to  convey  informaJon  
  13. 13. Considera.ons  and  UI  design  guidelines   Standard  components:   Trade  bloaer,  dealing  panels,  charts,  tables   Established  mental  models  and  industry  convenJons  we  need  to  consider  
  14. 14. Considera.ons  and  UI  design  guidelines   Maximising  screen  real-­‐estate   Empty  spaces  are  rarely  welcomed  
  15. 15. Considera.ons  and  UI  design  guidelines   Not  always  possible  to  use  real  data  in     prototypes  and  mockups   Difficult  to  simulate  condiJons  and   test  concepts  unJl  the  system  is  built  hap://www.flickr.com/photos/fredjk/276849773/  
  16. 16. Considera.ons  and  UI  design  guidelines   Keyboard-­‐friendly  interfaces   Keying  data  can  be  a  considerable  part  of  a  workflow   Avoid  interacJons  that  require  changing  from  keyboard  to  mouse   Consider  tabbing  order  in  forms   Consider  keyboard  shortcuts   hSp://www.flickr.com/photos/paul_garland/2268928575/  
  17. 17. Considera.ons  and  UI  design  guidelines   Typography  and  numbers   Numbers  are  very  important  but  in   many  cases  have  to  be  displayed  in   small  font  hap://www.flickr.com/photos/zoezolka/313115700/  
  18. 18. Considera.ons  and  UI  design  guidelines   CustomisaJon  is  key   Make  interface  elements  detachable  and  collapsible     Enable  users  to  customise  the  UI   hap://www.flickr.com/photos/seven13avenue/2080281038/  
  19. 19. Considera.ons  and  UI  design  guidelines   Don’t  visualise  data  just  because  you  can   Tabular  representaJon  has  its  strengths   Consider  offering  mulJple  view  modes   Is  the  user  looking  for  insight  or  single  data  element?  
  20. 20. Thank  You  amir.dotan@lab49.com  @UX_links  @UX_for_Finance  
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×