Q3 group b gravely

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  • Introduction
  • CG
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  • CK
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  • Q3 group b gravely

    1. 1. Going Mobile Monday, 14 April 2014 1 Implementing a mobile strategy at the University of Surrey Claire Gravely & Claire Koch
    2. 2. • Increase in number of users coming to support desks with mobile devices • Queries about apps advertised on provider pages • Increased access of Library website on mobile devices Monday, 14 April 2014 2 Background 0 10000 20000 30000 40000 50000 60000 2010-2011 2011 - 2012 2012 - 2013 Mobile access
    3. 3. To improve access to our resources and information from any device, anywhere Monday, 14 April 2014 3 The Aim
    4. 4. • Staff familiarisation with mobile devices • Workshops • Integration of mobile devices into staff workflows • E-Resources & Web Support teams • Academic Liaison Librarians • Roving • Student support desks Monday, 14 April 2014 4 Stage 1: Staff Focus The Approach
    5. 5. Benefits: • Increased staff confidence when roving and at support desks • Increased services at support desks • Professionalism at University level meetings Monday, 14 April 2014 5 The Approach Stage 1: Staff Focus
    6. 6. 170 Providers checked: • 17 had mobile optimised sites only • 28 had apps • 14 had usable/useful apps Monday, 14 April 2014 6 Stage 2: App Investigation The Approach http://xkcd.com/1174
    7. 7. What we look for: • Easy • Clear • Usable • Free! Monday, 14 April 2014 7 Stage 2: App Investigation The Approach http://xkcd.com/1174
    8. 8. Monday, 14 April 2014 8 Stage 3: Student Feedback The Approach Yes If there was an app If it was mobile friendly No Would you access library Resources on your phone/tablet?
    9. 9. Monday, 14 April 2014 9 Stage 3: Student Feedback The Approach “Being able to do everything is a good idea, but most of the time it will be just for simple things.” “It’s as easy as using anything else on my phone.”
    10. 10. Monday, 14 April 2014 10 Stage 3: Student Feedback The Approach “I think an app would be so much easier” “As long as it’s free” “Sometimes when I’m writing an essay on my laptop, I have a journal article up on my iPad”
    11. 11. Change what we can, now, to improve service and access Monday, 14 April 2014 11 The Approach
    12. 12. Monday, 14 April 2014 12 Stage 4: Quick Wins The Approach Started using QR codes
    13. 13. Monday, 14 April 2014 13 Stage 4: Quick Wins The Approach Activated the Mobile version of the catalogue
    14. 14. Monday, 14 April 2014 14 Stage 4: Quick Wins The Approach Made opening hours and room booking pages mobile friendly
    15. 15. • New Website • Mobile friendly from the start • MySurrey app • Keeping up to date with new technologies • Working with Marketing and IT Monday, 14 April 2014 15 Future Projects Next Steps
    16. 16. Find out how your users would like to access information Find out what is happening elsewhere in your institution Identify quick wins. What can you do now? Try it out Ensure staff are trained and comfortable with technology Don’t forget: mobile technology can help staff too! Monday, 14 April 2014 16 What have we learnt? Recommendations
    17. 17. Monday, 14 April 2014 17 Claire Koch Virtual Support & eServices Developer c.koch@surrey.ac.uk @claire_joanne Claire Gravely Information Resources Advisor c.gravely@surrey.ac.uk @library_claire Thank you!

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