Your SlideShare is downloading. ×
0
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
The Kano Model with Jared Spool
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

The Kano Model with Jared Spool

6,185

Published on

0 Comments
5 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
6,185
On Slideshare
0
From Embeds
0
Number of Embeds
11
Actions
Shares
0
Downloads
26
Comments
0
Likes
5
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Build aWinning UX Strategyfrom the Kano ModelJared M. Spool (@jmspool)October 25, 2012 UserUIEVS.com Interface Engineering
  • 2. Reactive Proactive
  • 3. S top being Reactive Proactive
  • 4. S top being Sta rt being Reactive Proactive
  • 5. S top being Sta rt being Reactive Proactive Develop A UX Strategy
  • 6. Building A Winning UX Strategy
  • 7. Building A Winning UX StrategyWhat do you need to build?
  • 8. Building A Winning UX StrategyWhat do you need to build?How do you best allocate limited resources?
  • 9. Building A Winning UX StrategyWhat do you need to build?How do you best allocate limited resources?What can you say “no” to?
  • 10. Building A Winning UX StrategyWhat do you need to build?How do you best allocate limited resources?What can you say “no” to?How do you tell if you’ve done a good job?
  • 11. Building A Winning UX StrategyWhat do you need to build?How do you best allocate limited resources?What can you say “no” to?How do you tell if you’ve done a good job?What makes you different from your competitors?
  • 12. Building A Winning UX StrategyWhat do you need to build?How do you best allocate limited resources?What can you say “no” to?How do you tell if you’ve done a good job?What makes you different from your competitors?Where should you innovate?
  • 13. Building A Winning UX StrategyWhat do you need to build?How do you best allocate limited resources?What can you say “no” to?How do you tell if you’ve done a good job?What makes you different from your competitors?Where should you innovate?How much should this cost?
  • 14. Delight The Kano ModelInvestment User Satisfaction Frustration
  • 15. Delight The Kano Model Performance PayoffInvestment User Satisfaction Frustration
  • 16. Delight The Kano Model Performance PayoffInvestment Basic Expectations User Satisfaction Frustration
  • 17. Delight The Kano Model Excitement Generators Performance PayoffInvestment Basic Expectations User Satisfaction Frustration
  • 18. Build aWinning UX Strategyfrom the Kano ModelJared M. Spool (@jmspool)October 25, 2012 UserUIEVS.com Interface Engineering

×