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UFI Operations Focus Meeting - Paris 2010 - Rowena Arzt
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UFI Operations Focus Meeting - Paris 2010 - Rowena Arzt

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Results of the Questionnaire on "Cost Efficient Operations" …

Results of the Questionnaire on "Cost Efficient Operations"
By: Dr. Rowena Arzt, Director of Business Development, UFI

Published in Business , Technology
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  • 1. Cost Efficient Operations – Results of a questionnaire among UFI members
    Dr. Rowena Arzt, UFI
  • 2. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 3. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 4. 1. General data on the questionnaire
    Answers
    • 67 answers from UFI member companies
    Types
    • exhibition organizers: 9
    • 5. venue owners / managers: 58
    • 6. The Americas: 3
    • 7. Asia / Pacific: 13
    • 8. Europe: 42
    • 9. Middle East Africa: 9
    Origin
  • 10. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 11. 2. Cost structure and savings
  • 12. 2. Cost structure and savings
    To which extent did you aim to decrease costs?
  • 13. 2. Cost structure and savings
    In which areas have you achieved cost savings?
  • 14. 2. Cost structure and savings
    Highest ranking in the category
    Second highest ranking in the category
  • 15. 2. Cost structure and savings
    Comparison of aim and achievement…
  • 16. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 17. 3. Optimization process
  • 18. 3. Optimization process
    Which methods or tools did you use?
  • 19. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 20. 4. Impact on the Service Level
  • 21. 4. Impact on the Service Level
  • 22. 4. Impact on the Service Level
    Highest ranking in the category
    Highest ranking in the category
    Second highest ranking in the category
    Second highest ranking in the category
  • 23. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 24. 5. Challenges
    The following challenges have been most frequently reported in the questionnaire:
    Get the staff involved and convinced
    Maintain the service level / quality
    Measuring the effects of the efforts
    Negotiations / relationship with suppliers
    Identifying the threshold below which the service level suffers
  • 25. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and partners
    Current cost saving topics
  • 26. 6. Role of customers and suppliers
    The following measures have been undertaken to integrate customers in the optimization process
    More online activity of the customers required (registration, booking, etc.)
    Strong communication towards customers on changes and initiatives (round-tables, questionnaires, etc.)
    But….
    • Many surveyed companies did not involve their customers in this process.
  • 6. Role of customers and suppliers
    If you could change the behavior of your customers what would you like them to do in order to increase cost efficiency?
  • 27. 6. Role of customers and suppliers
    The following measures have been undertaken to integrate suppliers in the optimization process
    Joint workshops and negotiations to create win/win situations
    Assessment and categorization of suppliers
    Adjustment of price levels
    Involvement into process redesign
    New contracts
  • 28. Presentation Overview
    General data on the questionnaire
    Cost structure and savings
    Optimization process
    Impact on the service level
    Challenges
    Role of customers and suppliers
    Current cost saving topics
  • 29. 7. Current cost saving topics
    The following topics have been listed as being of major importance
    Change fix into variable costs
    Online integration of the customer
    Sustainable development / sustainability
    Assessment of service levels and their relevance
  • 30. !
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    Questions & answers
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  • 31. Page 27
    Contact details for further questions:
    Dr. Rowena Arzt
    Director of Business Development
    UFI – The Global Association of the Exhbition Industry
    35bis rue Jouffroy d´ Abbans
    75017 Paris
    phone: +33 142 67 99 12
    e-mail: rowena@ufi.org