UC Launch

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UC Launch

  1. 1. eXchange Closure and Commencement of the Unified Communications Program
  2. 2. <ul><li>Linda O’Brien </li></ul><ul><li>Vice Principal, Information </li></ul>
  3. 3. Scholarly information in a digital age  choices for the University of Melbourne www.informationfutures.unimelb.edu.au Information Futures Commission
  4. 4. The eXchange Story <ul><li>It’s all about collaboration & connectedness </li></ul>
  5. 5. Some eXchange Metrics <ul><li>16 deployment technicians involved </li></ul><ul><ul><li>University staff, contractors and graduates </li></ul></ul><ul><li>7000 clients migrated by the Project </li></ul><ul><ul><li>Further 700 by faculty IT staff </li></ul></ul><ul><ul><li>Further 800 resources & shared/system mailboxes </li></ul></ul><ul><li>2.5 Terabytes of data uploaded </li></ul><ul><li>Every faculty and department engaged </li></ul><ul><li>Consolidated over 10 different email clients to two </li></ul><ul><ul><li>Outlook for the PC, Entourage for the Mac </li></ul></ul>
  6. 6. Thanks to Many <ul><li>eXchange Steering Group </li></ul><ul><li>Liz Baré </li></ul><ul><li>Donald Speagle </li></ul><ul><li>Dianne Chambers </li></ul><ul><li>Alister Air </li></ul><ul><li>Peter Tregloan </li></ul><ul><li>Richard Frampton </li></ul><ul><li>Peter Jones </li></ul><ul><li>Andrew Yeoh </li></ul><ul><li>Ken Knot </li></ul><ul><li>Richard Phillips </li></ul><ul><li>Current eXchange Team Members </li></ul><ul><li>Reuchlin Teo </li></ul><ul><li>David Marshall </li></ul><ul><li>Ché Broekman </li></ul><ul><li>Ursula Soulsby </li></ul><ul><li>Hilary Sissons </li></ul><ul><li>Michelle Ely </li></ul><ul><li>Ange Mcharg </li></ul><ul><li>Aaron Goldberg </li></ul><ul><li>Timothy Uhen </li></ul><ul><li>Hanh Kinh Tran </li></ul><ul><li>Dan Su </li></ul>
  7. 7. Thanks to Many <ul><li>Past eXchange Team Members </li></ul><ul><li>Mark Leech </li></ul><ul><li>Simon Marsh </li></ul><ul><li>Elliot B. Gingold </li></ul><ul><li>Kevin Edwards </li></ul><ul><li>Guy Edwards </li></ul><ul><li>Anna Morley </li></ul><ul><li>Daniel Chan </li></ul><ul><li>Jessica Deane </li></ul><ul><li>Long Hoang Nguyen </li></ul><ul><li>Francis Chan </li></ul><ul><li>Quan Pham </li></ul><ul><li>(continued) </li></ul><ul><li>Andrew Chan </li></ul><ul><li>Leah Bezant </li></ul><ul><li>Matt Hurst </li></ul><ul><li>Operational teams </li></ul><ul><li>Craig Waller </li></ul><ul><li>Greg Morgan </li></ul><ul><li>Drew Poynton </li></ul><ul><li>Michael Blair </li></ul><ul><li>Will Belcher </li></ul>
  8. 9. <ul><li>Richard Frampton </li></ul><ul><li>Faculty General Manager </li></ul><ul><li>Faculty of Medicine, Dentistry, & Health Sciences </li></ul>
  9. 10. eXchange – a Faculty View <ul><li>IS – Faculty Partnership </li></ul><ul><li>One platform - whole of University initiative </li></ul><ul><li>Rollout timelines </li></ul><ul><li>Building bridges throughout </li></ul>
  10. 11. eXchange for MDHS - Benefits <ul><li>new Spam, Archiving, Redundancy and other capabilities </li></ul><ul><li>Engagement </li></ul><ul><ul><li>What was different/special/useful </li></ul></ul><ul><li>How the uni can benefit from continuing this type of collaboration </li></ul><ul><ul><li>Consultative , Results focussed </li></ul></ul>
  11. 13. <ul><li>Liz Baré </li></ul><ul><li>Vice Principal </li></ul><ul><li>& </li></ul><ul><li>Head of University Services </li></ul>
  12. 14. Commencement of Unified Communications <ul><li>From eXchange to Unified Communications </li></ul><ul><li>A new opportunity to deliver further </li></ul><ul><ul><li>Progress towards the University vision </li></ul></ul><ul><ul><li>Real savings </li></ul></ul><ul><ul><li>Improvements in collaboration </li></ul></ul><ul><ul><li>New functionality through Voice over IP </li></ul></ul>
  13. 15. Why Unified Communications <ul><li>Supports the University’s vision </li></ul><ul><li>Take the University to the next level in Telecommunications capability </li></ul><ul><li>Able to contribute to just about any communication or learning/teaching process </li></ul><ul><li>A University-wide cooperative effort </li></ul>
  14. 16. <ul><li>Reduce on-going operational and maintenance costs of telephony services </li></ul><ul><li>Reduce the cost of collaboration and research </li></ul><ul><li>Facilitate and improve both internal and external communications </li></ul><ul><ul><li>Particularly for the University’s international connections </li></ul></ul>Why Unified Communications
  15. 18. <ul><li>Andrew Wilmore </li></ul><ul><li>Program Manager </li></ul><ul><li>Unified Communications </li></ul>
  16. 20. Program Dependencies
  17. 21. Stakeholder participation Role: Advisory role generally more technical based Members: Vary from technical to service orientation depending upon the stage of the Project Working Group Role: Advisory role and keep Faculties/departments informed of the Project’s progress Members: Faculty/Departmental IT Managers Frequency: Fortnightly or Monthly Meetings Reference Group Role: Governance layer - deciding on all major issues Members: Business Stakeholder representatives Frequency: Monthly meeting Program Steering Group
  18. 24. <ul><li>Colin Blythe </li></ul><ul><li>Acting Director, Infrastructure </li></ul><ul><li>Information Services </li></ul>
  19. 25. IP Telephony <ul><li>Reduced cabling infrastructure costs, within buildings and between buildings </li></ul><ul><li>Reduced operational costs – through managing one network </li></ul><ul><li>Reduced carrier cost base </li></ul><ul><li>Better moves/add/changes process, with reductions in associated costs </li></ul><ul><li>Call centre functionality available everywhere and anywhere its needed </li></ul>
  20. 26. Desktop Communicator <ul><li>Software application that is the phone … and much more </li></ul><ul><li>Voice, video-conference, share & collaborate on documents, virtual whiteboards </li></ul><ul><li>Move between communication modes as/when needed </li></ul>
  21. 27. Mobility <ul><li>Single supplier mobile phone / PDA service </li></ul><ul><li>Economies of scale = improved service with reduced costs </li></ul><ul><li>24 * 7 support desk for mobile issues </li></ul><ul><li>Faster procurement cycles </li></ul>
  22. 28. Billing <ul><li>Centralised process to collate and report on faculty and departmental costs for fixed line and mobile phone services </li></ul><ul><li>Automated processing of carrier bills, and disbursement to Themis codes </li></ul><ul><li>Self-service reports </li></ul>
  23. 29. Partners <ul><li>Cisco – networking, wireless and IP Telephony – the underlying technology supplier </li></ul><ul><li>Dimension Data – IP Telephony vendor and integrator </li></ul><ul><li>NEC – current telephone supplier </li></ul><ul><li>Optus – carrier services, mobile handsets </li></ul><ul><li>TSA – Billing system supplier </li></ul>
  24. 31. Thank you Please view the various exhibits, and discuss your needs and ideas with the team members. <ul><li>Program Website and Blog </li></ul><ul><li>Website www.uc.unimelb.edu.au </li></ul><ul><li>Blog http:// blogs.unimelb.edu.au /uc/ </li></ul>

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