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IP Telephony – Standard User Demonstration
IPTel – Project Background <ul><li>The University’s old PABX with its copper-cabled distribution system will be replaced w...
IP Telephony – the technology
<ul><li>7945 – single line handset </li></ul><ul><li>7965 – multi line handset </li></ul>IPTel Handsets
Phone Buttons Softkeys Voicemail Directories Speakerphone/hands free
Caller Information, relevant softkeys <ul><li>Name & Extension </li></ul><ul><li>Call State & Duration </li></ul><ul><li>R...
Hold and Resume
Call Waiting <ul><li>All extensions have call waiting </li></ul><ul><li>Enables staff to respond to two calls at once </li...
iDivert <ul><li>iDivert sends the incoming call directly to voicemail </li></ul>
DND – Do Not Disturb <ul><li>Do Not Disturb turns the ringer on the phone off </li></ul><ul><li>It can be applied to one c...
CFwdAll – Call Forward All <ul><li>CFwdAll allows you to forward your phone to another phone or to voicemail </li></ul>
Call Transfer 3. Transfer 2. Dial 1. Transfer
Ad-hoc telephone conference 1. Conference 2. Dial 2 nd  Party 3. Conference
Ad-hoc telephone conference – listing and removing 2. Conference initiators can remove attendees 1. ConfList display a lis...
Call Logs
Call Logs – Corporate Directory
Accessing Voicemail from the Phone
Accessing Voicemail from Exchange/Web
Logging into Phone – “Extension Mobility”  <ul><li>Gives staff ability to use their IP phone service from range of locatio...
Extension Mobility – Logging into Phones 1 2 3
User Web pages <ul><li>Username and password same as eXchange email </li></ul>
Device – Speed Dials and Abbreviated Dialing <ul><li>Speed dials use specific phone buttons (one button process) </li></ul...
New Phones from the perspective of the average user: <ul><li>Informative caller information </li></ul><ul><li>Easy call ma...
Support After the Move? <ul><li>Ring 40888 </li></ul><ul><li>Request support for Cisco IP Telephony </li></ul>
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Standard User Demo

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This is the Standard User Demonstration of Melbourne University's IP Telephony Service. We recommend all staff moving to the University's IP Telephony system review this presentation

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Transcript of "Standard User Demo"

  1. 1. IP Telephony – Standard User Demonstration
  2. 2. IPTel – Project Background <ul><li>The University’s old PABX with its copper-cabled distribution system will be replaced with a reliable IP Telephony system. </li></ul><ul><li>The IPTel Project will replace: </li></ul><ul><li>Telephone handsets </li></ul><ul><li>Voicemail system </li></ul><ul><li>PABX equipment </li></ul><ul><li>Switchboard Operator consoles </li></ul>
  3. 3. IP Telephony – the technology
  4. 4. <ul><li>7945 – single line handset </li></ul><ul><li>7965 – multi line handset </li></ul>IPTel Handsets
  5. 5. Phone Buttons Softkeys Voicemail Directories Speakerphone/hands free
  6. 6. Caller Information, relevant softkeys <ul><li>Name & Extension </li></ul><ul><li>Call State & Duration </li></ul><ul><li>Relevant softkeys </li></ul>
  7. 7. Hold and Resume
  8. 8. Call Waiting <ul><li>All extensions have call waiting </li></ul><ul><li>Enables staff to respond to two calls at once </li></ul><ul><li>Call waiting is managed through prompts on the screen </li></ul><ul><li>Answering a second call automatically puts the first call on hold </li></ul><ul><li>Secondary calls can be ignored or diverted to voicemail </li></ul>
  9. 9. iDivert <ul><li>iDivert sends the incoming call directly to voicemail </li></ul>
  10. 10. DND – Do Not Disturb <ul><li>Do Not Disturb turns the ringer on the phone off </li></ul><ul><li>It can be applied to one call, or all calls </li></ul><ul><li>Screen alerts and flashes persist </li></ul>
  11. 11. CFwdAll – Call Forward All <ul><li>CFwdAll allows you to forward your phone to another phone or to voicemail </li></ul>
  12. 12. Call Transfer 3. Transfer 2. Dial 1. Transfer
  13. 13. Ad-hoc telephone conference 1. Conference 2. Dial 2 nd Party 3. Conference
  14. 14. Ad-hoc telephone conference – listing and removing 2. Conference initiators can remove attendees 1. ConfList display a list of attendees
  15. 15. Call Logs
  16. 16. Call Logs – Corporate Directory
  17. 17. Accessing Voicemail from the Phone
  18. 18. Accessing Voicemail from Exchange/Web
  19. 19. Logging into Phone – “Extension Mobility” <ul><li>Gives staff ability to use their IP phone service from range of locations </li></ul><ul><li>Most users will not need to log in to other phones – they will remain logged into their own phone </li></ul><ul><li>Staff regularly working from different offices will find the ability to log in to other phones beneficial </li></ul><ul><li>Username = eXchange username </li></ul><ul><li>PIN number is a 5 digit unique number the user can manage through the self service web page </li></ul>
  20. 20. Extension Mobility – Logging into Phones 1 2 3
  21. 21. User Web pages <ul><li>Username and password same as eXchange email </li></ul>
  22. 22. Device – Speed Dials and Abbreviated Dialing <ul><li>Speed dials use specific phone buttons (one button process) </li></ul><ul><li>Handset model determines number of speed dials </li></ul><ul><li>Receptionist “side cars” allow for expansion </li></ul><ul><li>Users set their speed dials up through the web </li></ul>
  23. 23. New Phones from the perspective of the average user: <ul><li>Informative caller information </li></ul><ul><li>Easy call management </li></ul><ul><li>Call logs, and the ability to dial from them </li></ul><ul><li>Ability to manage voicemail through the web </li></ul><ul><li>Easy, impromptu telephone conferencing </li></ul><ul><li>Directory Integration and access on the Phone </li></ul><ul><li>User self-service web pages </li></ul><ul><li>Extension Mobility: Log in to any IP handset </li></ul>
  24. 24. Support After the Move? <ul><li>Ring 40888 </li></ul><ul><li>Request support for Cisco IP Telephony </li></ul>
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