Standard User Demo
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Standard User Demo

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This is the Standard User Demonstration of Melbourne University's IP Telephony Service. We recommend all staff moving to the University's IP Telephony system review this presentation

This is the Standard User Demonstration of Melbourne University's IP Telephony Service. We recommend all staff moving to the University's IP Telephony system review this presentation

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Standard User Demo Standard User Demo Presentation Transcript

  • IP Telephony – Standard User Demonstration
  • IPTel – Project Background
    • The University’s old PABX with its copper-cabled distribution system will be replaced with a reliable IP Telephony system.
    • The IPTel Project will replace:
    • Telephone handsets
    • Voicemail system
    • PABX equipment
    • Switchboard Operator consoles
  • IP Telephony – the technology
    • 7945 – single line handset
    • 7965 – multi line handset
    IPTel Handsets
  • Phone Buttons Softkeys Voicemail Directories Speakerphone/hands free
  • Caller Information, relevant softkeys
    • Name & Extension
    • Call State & Duration
    • Relevant softkeys
  • Hold and Resume
  • Call Waiting
    • All extensions have call waiting
    • Enables staff to respond to two calls at once
    • Call waiting is managed through prompts on the screen
    • Answering a second call automatically puts the first call on hold
    • Secondary calls can be ignored or diverted to voicemail
  • iDivert
    • iDivert sends the incoming call directly to voicemail
  • DND – Do Not Disturb
    • Do Not Disturb turns the ringer on the phone off
    • It can be applied to one call, or all calls
    • Screen alerts and flashes persist
  • CFwdAll – Call Forward All
    • CFwdAll allows you to forward your phone to another phone or to voicemail
  • Call Transfer 3. Transfer 2. Dial 1. Transfer
  • Ad-hoc telephone conference 1. Conference 2. Dial 2 nd Party 3. Conference
  • Ad-hoc telephone conference – listing and removing 2. Conference initiators can remove attendees 1. ConfList display a list of attendees
  • Call Logs
  • Call Logs – Corporate Directory
  • Accessing Voicemail from the Phone
  • Accessing Voicemail from Exchange/Web
  • Logging into Phone – “Extension Mobility”
    • Gives staff ability to use their IP phone service from range of locations
    • Most users will not need to log in to other phones – they will remain logged into their own phone
    • Staff regularly working from different offices will find the ability to log in to other phones beneficial
    • Username = eXchange username
    • PIN number is a 5 digit unique number the user can manage through the self service web page
  • Extension Mobility – Logging into Phones 1 2 3
  • User Web pages
    • Username and password same as eXchange email
  • Device – Speed Dials and Abbreviated Dialing
    • Speed dials use specific phone buttons (one button process)
    • Handset model determines number of speed dials
    • Receptionist “side cars” allow for expansion
    • Users set their speed dials up through the web
  • New Phones from the perspective of the average user:
    • Informative caller information
    • Easy call management
    • Call logs, and the ability to dial from them
    • Ability to manage voicemail through the web
    • Easy, impromptu telephone conferencing
    • Directory Integration and access on the Phone
    • User self-service web pages
    • Extension Mobility: Log in to any IP handset
  • Support After the Move?
    • Ring 40888
    • Request support for Cisco IP Telephony