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#UNTAdv14 Online Advising via Blackboard IM
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#UNTAdv14 Online Advising via Blackboard IM

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#UNTAdv14 …

#UNTAdv14
Online Advising via Blackboard IM by Condoa M. Parrent
2014 UNT Advising Conference
May 22, 2014
Collin College - Preston Ridge Campus

Published in Education
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  • 1. 5 Campuses 50,000 District- wide enrollment 64,896 enrollments in eLearning courses New Student Group Advising Pre-Assessment Activity (PAA) Academic Advising
  • 2.  Services Provided ◦ Information regarding admissions, testing and registration ◦ Information regarding degree requirements ◦ Links to college resources ◦ Assistance with selecting a major/career path (educational planning) ◦ Information regarding personal and interpersonal skills to be a successful student ◦ Assistance with registering for classes  Services NOT provided ◦ Personal or Crisis Counseling ◦ Take messages for instructors ◦ Provide technical support ◦ Tutoring
  • 3. Case Management Virtual Advising Support for e-Learning Students Online NSGA/PAA
  • 4. Collaborate with e- Learning staff to identify students who have earned a D or F in an online class in the previous semester Collaborate with the AVC, SS and e-Learning staff to identify students in the cohort Contact students via e- mail using Communications Management Connect/Refer students to support services based upon their needs Follow up with students at least one time during the semester Connect students to online seminars as needed *Case Management Cohort: Students with two or more online classes who have earned a D or F in the previous semester in an online class
  • 5. During Connections Week: Connect with e-Learning students to ensure they have the resources for success (i.e., books, FA, tutoring, etc.) By Week 3: Contact e-Learning students to ensure they are scheduled for advising appointments (CTE or Academic). By Week 8: Contact e-Learning students for a midterm status check (Make students aware of online workshops and resources on campus). By Week 12: Contact e-Learning students to ensure they are aware of the upcoming registration and prepared for finals *Cohort: Student who have two or more online classes.
  • 6. Delivering NSGA and PAA Coordinate with Counseling and Advising to identify students for the NSGA or PAA Develop innovative approaches to delivering NSGA and the PAA Facilitate the NSGA sessions online Facilitating PAA Sessions online
  • 7. Virtual support to e-Learning students via chat or email 43 hours of dedicated chat support per week 48-hour response time to student emails *Cohort: Student who have two or more online classes.
  • 8. Up to and through Connections Week • Facilitate PAA and NSGA • Follow up with DL students to ensure they have all of the resources to begin classes (i.e., books, financial aid, class schedule, etc.) • Planning and scheduling semester seminars • Seminar/Outreach: Accessing Your Online Course(s) Week 1 • Provide support for campuses in guiding students to classes, as needed • Collaborate with AVC, SS and e-Learning staff to identify case management cohort Week 2-3 • Follow up with e-Learning students to ensure they have scheduled appointments with advisors and they have all resources needed to be successful • Post important deadlines on the website
  • 9. Week 4-7 • Case Management • Online Chat • Seminar/Retention: Student Success Workshops • Time Management • Note Taking • Introduction to Online Advising • Update Web page with upcoming events and dates Week 8-9 • Contact case management cohort students to conduct and midterm status check (drop prevention effort) • Online Chat • Facilitate Online Workshops • Seminar/Retention: Improving Your GPA
  • 10. Week 10-11 • Facilitate Online Workshops • Seminar/Outreach: Navigating Your Degree Audit • Seminar/Retention: To Drop or Not to Drop • Case Management • Online Chat • Post updates and important dates on the web page Week 12-16 • Contact e-Learning students to ensure they are aware of the upcoming registration and prepared for finals • Facilitate NSGAs (as needed) • Follow up with e-Learning students to ensure completion of all enrollment steps for the next semester • Facilitate online seminars • Seminar: Preparing for Finals • Seminar: Career Planning & Resume Building • Seminar: Transitioning to a University • Facilitate online NSGA • Facilitate PAA • Online Chat/Walk-ins • Administer satisfaction survey for e-Learning students Week 16-next Connections Week
  • 11. Teamwork! Condoa M. Parrent Director of Counseling Condoa.parrent@tccd.edu 817-515-6532