UCAN Webinar: March 16, 2011

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UCAN Presents the NACADA Webinar:
http://www.nacada.ksu.edu/webinars/onDisk.htm#31

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UCAN Webinar: March 16, 2011

  1. 1. Wednesday, March 16, 2011 @ 10 am-12 pm (Music Building, Rm 258)UCAN WEBINAIR Join us for an interactive NACADA Webinar Training that includes Case Studies!!!BREAKING BAD NEWS: DELIVERY TECHNIQUES THATHELP STUDENTS MAKE GOOD ALTERNATIVE CHOICESWe experience it every day - a student is denied entry to her desired transferprogram, another falls below the requirements for his program of study andfaces potential dismissal; our advisee has chosen a major that is clearly a verypoor fit. How do we tell a student he may not be ready for the next step in hisintended path, or she might want to consider an alternative direction?In this NACADA Webinar broadcast, returning presenter José Rodríguez(Florida International University) and Susan Kolls (Northeastern University)discussed effective communication behaviors to help us understand how to deliver bad news tostudents. They examined the role of the advisor in teaching students to reassess, redefine, andredistribute their goals and intentions, and offered ways to package the news in the best possiblelight, strategies for better student understanding,alternative paths and follow-up strategies. Case Studies Include: -Graduation Issues -Changing a Major/Program -Academic Standing -Breaking News to Family Members

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