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Social Marketing
 

Social Marketing

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    Social Marketing Social Marketing Presentation Transcript

    • Social Marketing:
      The 4 P’s and their application to breastfeeding campaigns
    • Tutorial Breakdown
      Brief history of Social Marketing
      Themes, features, and applications of Social Marketing
      Cultural Norms and Social Marketing
      4 P’s (Marketing Mix)
      Case Studies
      National WIC Breastfeeding Promotion Plan
      Loving Support Campaign
      Be A Star Campaign
    • Learning Objectives
      To understand the key themes of social marketing and the potential applications of social marketing techniques within the field of public health.
      To analyze the “Marketing Mix” and understand the importance of integrating product, price, place, and promotion in order to maximize campaign effectiveness.
      To evaluate examples of successful breastfeeding campaigns in order to examine the application of the 4 P’s and necessary components of a social marketing campaign.
    • A little history…
      • Kotler and Levy (1969) first introduced the concept of social marketing
      They proposed that marketing is a “pervasive, societal activity that goes considerably beyond the selling of toothpaste, soap, and steel”
      First time that marketing was considered for organizations, persons, and ideals
      The term “Social Marketing” was officially introduced in 1971
    • Social Marketing Key Themes
      Research and Evaluation are the key components
      The primary focus is on the consumer
      For social marketing to be an effective strategy, it is critical to learn what people want or need rather than persuading individuals to buy a good
      Marketing talks TO the consumer, not about the product
    • Essential Features
      It is a distinct discipline
      within the field of marketing
      It is for the good of society
      as well as the target audience
      It relies on the principles
      and techniques developed by
      commercial marketing
    • Applications
      Social marketers typically attempt to encourage their target audience to partake in four types of behavior change
      Accept a new behavior (e.g., Breastfeeding)
      Reject a potentially undesirable behavior (e.g., Smoking)
      Modify a current behavior (e.g., Increased Exercise)
      Abandon an undesirable behavior (e.g., Drinking and Driving)
      4 Major areas where social marketing techniques are utilized: Health Promotion, Injury Prevention, Environmental Protection, and Community Mobilization
    • Social Marketing approaches to influence behavior…
      Downstream Approach or horizontal perspective- addresses barriers/benefits on the individual level
      Midstream Approach-attempts to reach individuals who have the ability to influence others in the target community including family members, co-workers, friends and neighbors
      Upstream Approach- attempts to alter policies, regulations, and laws to influence societal behavior change
    • Cultural Norms and Social Marketing
      Social Marketing Campaigns are affected by social, cultural, and regulatory environments
      Campaigns must take these factors into account in order to maximize effectiveness
      Formative research (e.g., focus groups, surveys, interviews, etc.) is a necessary component of designing a social marketing campaign
    • Taking into account social, cultural, and environmental norms…
      Examples:
      Anti-hepatitis B campaign in China
      Anti-HIV/AIDS Case study in Mexico
      Anti-Dengue Fever campaign in Singapore
    • 4 P’s of Social Marketing
      “The genus of modern marketing is not the 4 P’s, or audience research, or even exchange, but rather the management paradigm that studies, selects, balances, and manipulates the 4 P’s to achieve behavior change. We keep shortening the marketing mix to the 4 P’s…It is the mix that matters the most.” –Bill Smith, Academy for Educational Development
      4 P’s- Product, Price, Place, Promotion
      Must be developed simultaneously or
      as a “mix” not as isolated strategies
    • PRODUCT
      Concrete physical products, services, practices, AND intangible ideas (most often the case in the field of public health)
      People must believe that there is a problem, and that the product being offered is a good solution to that problem
    • PRICE
      What the consumer must do in order to attain the social marketing product
      The price of a product an be monetary, involve time and effort, require the consumer to give something up, or involve discomfort or condemnation
    • PLACE
      This describes the way that the product reaches the consumer
      Intangible product: Important to make decisions about the best channels in which to reach consumers
      Channels can include doctors offices, mass media campaigns, shopping malls….etc.
    • PROMOTION
      The use of advertising, public relations, promotions, media advocacy, personal selling, and entertainment channels
      The focus is on generating and sustaining the demand for the product
      Promotion channels include television, internet, radio, posters, pamphlets, direct mail, DVD’s, billboards, newspapers, etc….
    • Additional “P’s” of Social Marketing
      Publics- External and Internal groups involved in the social marketing intervention
      Partnership-Collaboration with other community organizations in order to increase accessibility and demand
      Policy- Using media advocacy to encourage policy change
      Pursestrings- Where will you get the money for your program? Who are the stakeholders involved? What information do the stakeholders expect/require?
    • Social Marketing and Breastfeeding
      “Normalizing the concept”
      4 P’s of marketing breastfeeding
      Product- Breastfeeding
      Price- emotional, psychological, physical, and social costs of breastfeeding
      Place- The best area/venue for a media campaign
      Promotion- how messages should be disseminated to cause change
    • Case Studies:
      Examples of effective social marketing campaigns that improved attitude and increased behavior surrounding appropriate breastfeeding practices
    • National WIC Breastfeeding Promotion Plan
      Pilot States: Iowa, Arkansas, Nevada, California, New Jersey, West Virginia, Ohio, New York, Mississippi, Chickasaw Indian Tribal Organization
      • Target Audience:Primary target audience:  Pregnant Anglo American, African American, Hispanic, and Native American women who were enrolled in the WIC program or were income eligible.
      • Secondary target audience: mothers, husbands, and boyfriends of pregnant women as well as WIC nutritionists, clerical staff, and prenatal care providers
      • Tertiary audience: The general public
    • National WIC Breastfeeding Promotion Plan
      • Objectives: The WIC Breastfeeding Promotion Project was initiated to: 1. Increase the number of breastfeeding women. 2. Increase the average duration of breastfeeding among WIC program participants. 3. Increase the # of referrals to WIC for breastfeeding support and technical assistance. 4. Increase acceptance/support for breastfeeding among public.
      • Media/Marketing:Television and radio advertisements, billboards, posters, educational pamphlets, information booklets, and staff support kits with resource information and promotional materials.
    • National WIC Breastfeeding Promotion Project
      Product
      Repositioned traditional health beliefs of breastfeeding
      Familiar bonding from birth
      Price
      Identified costs- women doubted breastfeeding ability; embarrassment; conflicts with active lifestyles
      Counseling program developed
    • National WIC Breastfeeding Promotion Project
      Place
      Focused on reaching the diverse environments in which mothers, their friends, and relatives obtain infant care information
      Targeted hospital environments and homes
      Promotion
      Variety of methods- legislative, policy, and organizational development, media and grassroots advocacy, professional training and education, peer counselor programs, and direct advertising.
      Developed a campaign message that used emotional appeal, conveyed a positive, congratulatory tone, and was communicated through family spokespersons.
      • Breastfeeding rates in hospitals went from 57.8% to 65.1% after a year of the programs operation.
      • Breastfeeding rates at 6 months went from 20.4% to 32.2% after a year of the programs operation.
      http://www.social-marketing.org/success/cs-nationalwic.html
    • “Loving Support Campaign”
      Important aspect of the National WIC Breastfeeding Promotion Campaign was a strong focus on encouraging support for breastfeeding from family members, spouses, and friends
      Support from the pregnant woman's mother increased from 35.2 percent to 53 percent.
      Support from the pregnant woman's husband or boyfriend increased from 47.7 percent to 53 percent.
      Support from the pregnant woman's friends or other relatives increased from 48.8 percent to 51.1 percent.
      Support from the pregnant woman's prenatal health care provider increased from 62.4 percent to 83.8% and from WIC employees from 81.9 percent to 92.5 percent.
    • Be A Star Campaign
      Target population: Young moms throughout Central Lancashire, England
      Formative research revealed that decisions on breastfeeding were strongly influenced by the attitudes and opinions of peers and family members.
      Campaign focuses on key influencers in the mom’s lives including their parents, their partners, their friends, and their baby.
      Objectives:
      1. Improve peer support for expecting young moms
      2. Improve understanding and acceptance of breastfeeding within the community.
      3. Improve association between positive values(pride, confidence, and beauty) and breastfeeding practices
    • Product: Breastfeeding
      Price: Costs were identified as negative attitudes and opinions of peers/family members on breastfeeding, lack of support, and lack of understanding
      Place: Doctors offices, libraries, hospitals, and Sure Start Centers
      Targeted buses, shopping centers, and other locations where research indicated young moms spent time
    • Promotion:
      Leaflets - Hints, tips and advice about breastfeeding
      The Be A Star Blog-Featuring news articles, advice about breastfeeding, and local support information
      Local radio and outdoor advertising- In key areas such as in shopping centers or inside buses
      Newspapers for Dads- Designed specifically for the partners of the target audience
      Community engagement pack- Developed to encourage local retailers, cafe’s, and community venues to become breastfeeding friendly
    • Results
      • The ‘stars’ of the campaign are local breastfeeding moms, styled to look like models, celebrities, singers and actresses.
      • Campaign promotion has spread from 1 primary care trust (local organization providing primary care services) to 15 primary care trusts throughout England
      • Has improved breastfeeding rates nationwide
      http://www.beastar.org.uk/archives/46#more-46
    • Conclusions
      A key element of social marketing is integration of product, price, place, and promotion and these four components are critical to consider when designing a social marketing campaign.
      Formative research in order to understand social, cultural, and environmental norms of the target audience is imperative when designing a social marketing campaign to alter behavior.
      “Normalizing the concept” of breastfeeding is vital in order to improve perceptions of and behaviors surrounding breastfeeding practices
    • References
      Andreason, A. R. (1995). Marketing Social Change: Changing behavior to promote health, social development, and the environment. San Francisco, CA: Jossey-Bass.
      Bartick, M. (2006). Breastfeeding is normal: An urban breastfeeding advertising campaign inspired by the tobacco industry. Paper presented at the APHA 13th Annual Meeting and Exposition, Boston, MA.
      Beasley, A., & Amir, L. H. (2007). Infant feeding, poverty and human development. International Breastfeeding Journal, 2, 14.
      Center for Disease Control (CDC). (2000). Media and Social Marketing. The CDC Guide to Breastfeeding Interventions. Retrieved from http://www.cdc.gov/breastfeeding/pdf/BF_guide_6.pdf
      Cheng, H., Kotler, P., and Lee, N.R. (2009). Social Marketing for Public Health: An Introduction. Sudbury, MA: Jones and Bartlett Publishers.
      Evan, D. (2010). Social Media Marketing: The Next Generation of Business Engagement. Indianapolis, IN: Wiley Publishing, Inc.
    • References, cont.
      Hammon, B. (2008). Be A Star Campaign. Retrieved from http://www.beastar.org.uk/archives/46#more-46
      Hausman, B. L. (2008). Women's liberation and the rhetoric of "choice" in infant feeding debates. International Breastfeeding Journal, 3, 10.
      Kotler, P., and Zaltman, G. (1971). Social Marketing: An approach to planned social change. Journal of Marketing, 35(3), 3-12.
      Kotler, P., and Levy, S.J. (1969). Broadening the Concept of Marketing. Journal of Marketing, 33(1), 10-15.
      Lindenberger, L. (2000). Success Stories: National WIC Breastfeeding Promotion Project, Social Marketing Institute. Retrieved from http://www.social-marketing.org/success/cs-nationalwic.html
      Mattson, M., & Basu, A. (2010). The message development tool: a case for effective operationalization of messaging in social marketing practice. Health Mark Q, 27(3), 275-290.
      Welford, H. (2008). Breastfeeding gets image overhaul, Society Guardian. Retrieved from http://www.guardian.co.uk/society/2008/apr/08/healthyoungpeople
    • Thank you!
      Thank you for participating in this tutorial. Your feedback is extremely important to the success of this program. Please take a few minutes to complete this short survey:
      http://www.surveymonkey.com/s/KV6QXML