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Perfecting the Customer Experience is a unique, three-day benchmarking program at the Disneyland® Resort. It demonstrates the service standard to which all consumer-facing businesses should aspire and provides intensive, hands-on experiential learning in a small group. It will be most effective for participants working at a level where they can influence both the service environment and the people in it, and who already understand why those things matter. Any consumer-facing business will benefit.