Getting More Out Of Your Callidus TrueComp DatamartPresentation Transcript
Getting More out of Your TrueComp Datamart Casey Carrigan Ed Lang IT Manager System Manager
Information is Key
Enable the End User ─ the Customer
Embarq Datamart Solution
Thank you for Your Time
Information is KEY
At Embarq, our mission is to be recognized as the first choice to serve the total communications needs of customers in our local service territories.
The Embarq IT team partners with the business units to deliver information via established reports in TrueInformation:
Daily sales results
Individual and Group performance against monthly quota
Business needs are always changing when it comes to the information required to make decisions and be successful . This is where things can get complicated… and a little bit expensive
In this presentation, we are going to explain how Embarq IT addresses the business needs for more sales information :
Ad-Hoc reporting requests
Deliver new capabilities and enhancements via Projects
Embarq Architecture EQ Administration, Reference and Transaction Data Daily/Weekly/Monthly Feeds
The TrueComp Datamart is a reporting repository from which pipeline results data and TrueComp reference data have been consolidated and made available for reporting purposes.
TrueComp Datamart streamlines the time it takes for reports to be generated after a pipeline run. It also reduces the demands placed on the TrueComp Repository.
Table Structure and queries for obtaining data from the TrueComp Datamart can be complex for non-IT users
It can be a bit Overwhelming I need a new report! Where is my data??? Deliver the project on time! I forgot to add this request...
Requests… It All Adds Up
Embarq IT receives 15-30 ad hoc reporting requests a month from a single business unit
Each request takes 2 hours to complete
1 Team + 2 business instances to support =
Double the Requests
Double the Time
Double the Cost
There’s Got to be an Easier Way.
With most reporting needs shouldered by IT, an unfortunate tension is created between current needs and long term development.
Furthermore, by relegating the business to a role that only provides requirements and has no tangible part in the solution, IT becomes a ‘scapegoat’ for slow response times.
But most importantly, using our highly skilled production support and IT resources to develop regular, even frequent, ad hoc reporting in support of the business’ daily changing needs is expensive.
Enable the End User – the Customer
Table structure and queries for obtaining data from the TrueComp Datamart can be complex for non-IT users
There is no ODS function that effectively consolidates data in such a fashion that makes it easy for users to gather data
Create an operational data store (ODS) that enables the business to confidently capitalize on their information at a lower cost as well as support the need for near real time, operational, integrated, collective information
Establish standard queries to enable user to pull data
Embarq Architecture EQ Administration, Reference and Transaction Data Daily/Weekly/Monthly Feeds EQ Datamart PL/SQL
Embarq Datamart Solution
Accessible through any SQL solution.
Also accessible through MSAccess ODBC for Oracle links
Embarq Datamart Solution cont…
Note that queries written in SQL can be altered to SQL for MSAccess for easy communication in email or IM.
There are few differences between SQL and SQL for MS Access.
Queries end with a :
And use of “ instead of “
Do not have to initiate IT projects to add reports that are used by few resources
Ad hoc requests reduced
Allowing the IT and Business teams to focus on new capabilities as well as project enhancements
Business and IT relationships improved
Proper focus on key strengths supports a more amiable working environment.
IT cost savings associated with moving reporting requests from billable IT hours to internal departmental costs associated with FIS and Operations teams.