Getting More out of Your TrueComp Datamart Casey Carrigan Ed Lang IT Manager System Manager

Agenda Information is Key Embarq Architecture TrueComp Datamart Enable the End User ─ the Customer Embarq Datamart Solution The Benefit Thank you for Your Time

Information is Key

Embarq Architecture

TrueComp Datamart

Enable the End User ─ the Customer

Embarq Datamart Solution

The Benefit

Thank you for Your Time

Information is KEY At Embarq, our mission is to be recognized as the first choice to serve the total communications needs of customers in our local service territories. The Embarq IT team partners with the business units to deliver information via established reports in TrueInformation: Daily sales results Individual and Group performance against monthly quota Business needs are always changing when it comes to the information required to make decisions and be successful . This is where things can get complicated… and a little bit expensive In this presentation, we are going to explain how Embarq IT addresses the business needs for more sales information : Ad-Hoc reporting requests Deliver new capabilities and enhancements via Projects

At Embarq, our mission is to be recognized as the first choice to serve the total communications needs of customers in our local service territories.

The Embarq IT team partners with the business units to deliver information via established reports in TrueInformation:

Daily sales results

Individual and Group performance against monthly quota

Business needs are always changing when it comes to the information required to make decisions and be successful . This is where things can get complicated… and a little bit expensive

In this presentation, we are going to explain how Embarq IT addresses the business needs for more sales information :

Ad-Hoc reporting requests

Deliver new capabilities and enhancements via Projects

Embarq Architecture EQ Administration, Reference and Transaction Data Daily/Weekly/Monthly Feeds

TrueComp Datamart The TrueComp Datamart is a reporting repository from which pipeline results data and TrueComp reference data have been consolidated and made available for reporting purposes. TrueComp Datamart streamlines the time it takes for reports to be generated after a pipeline run. It also reduces the demands placed on the TrueComp Repository. Table Structure and queries for obtaining data from the TrueComp Datamart can be complex for non-IT users

The TrueComp Datamart is a reporting repository from which pipeline results data and TrueComp reference data have been consolidated and made available for reporting purposes.

TrueComp Datamart streamlines the time it takes for reports to be generated after a pipeline run. It also reduces the demands placed on the TrueComp Repository.

Table Structure and queries for obtaining data from the TrueComp Datamart can be complex for non-IT users

It can be a bit Overwhelming I need a new report! Where is my data??? Deliver the project on time! I forgot to add this request...

Requests… It All Adds Up On average… Embarq IT receives 15-30 ad hoc reporting requests a month from a single business unit Each request takes 2 hours to complete 1 Team + 2 business instances to support = Double the Requests Double the Time Double the Cost 2x

On average…

Embarq IT receives 15-30 ad hoc reporting requests a month from a single business unit

Each request takes 2 hours to complete

1 Team + 2 business instances to support =

Double the Requests

Double the Time

Double the Cost

There’s Got to be an Easier Way. With most reporting needs shouldered by IT, an unfortunate tension is created between current needs and long term development. Furthermore, by relegating the business to a role that only provides requirements and has no tangible part in the solution, IT becomes a ‘scapegoat’ for slow response times. But most importantly, using our highly skilled production support and IT resources to develop regular, even frequent, ad hoc reporting in support of the business’ daily changing needs is expensive.

With most reporting needs shouldered by IT, an unfortunate tension is created between current needs and long term development.

Furthermore, by relegating the business to a role that only provides requirements and has no tangible part in the solution, IT becomes a ‘scapegoat’ for slow response times.

But most importantly, using our highly skilled production support and IT resources to develop regular, even frequent, ad hoc reporting in support of the business’ daily changing needs is expensive.

Enable the End User – the Customer Problem Statement: Table structure and queries for obtaining data from the TrueComp Datamart can be complex for non-IT users There is no ODS function that effectively consolidates data in such a fashion that makes it easy for users to gather data Solution: Create an operational data store (ODS) that enables the business to confidently capitalize on their information at a lower cost as well as support the need for near real time, operational, integrated, collective information Establish standard queries to enable user to pull data Educate!

Problem Statement:

Table structure and queries for obtaining data from the TrueComp Datamart can be complex for non-IT users

There is no ODS function that effectively consolidates data in such a fashion that makes it easy for users to gather data

Solution:

Create an operational data store (ODS) that enables the business to confidently capitalize on their information at a lower cost as well as support the need for near real time, operational, integrated, collective information

Establish standard queries to enable user to pull data

Educate!

Embarq Architecture EQ Administration, Reference and Transaction Data Daily/Weekly/Monthly Feeds EQ Datamart PL/SQL

Embarq Datamart Solution Accessible through any SQL solution. Also accessible through MSAccess ODBC for Oracle links

Accessible through any SQL solution.

Also accessible through MSAccess ODBC for Oracle links

Embarq Datamart Solution cont… Note that queries written in SQL can be altered to SQL for MSAccess for easy communication in email or IM. There are few differences between SQL and SQL for MS Access. Queries end with a : Date formatting And use of “ instead of “

Note that queries written in SQL can be altered to SQL for MSAccess for easy communication in email or IM.

There are few differences between SQL and SQL for MS Access.

Queries end with a :

Date formatting

And use of “ instead of “

The Benefit Reports eliminated Do not have to initiate IT projects to add reports that are used by few resources Ad hoc requests reduced Allowing the IT and Business teams to focus on new capabilities as well as project enhancements Business and IT relationships improved Proper focus on key strengths supports a more amiable working environment. IT cost savings associated with moving reporting requests from billable IT hours to internal departmental costs associated with FIS and Operations teams.

Reports eliminated

Do not have to initiate IT projects to add reports that are used by few resources

Ad hoc requests reduced

Allowing the IT and Business teams to focus on new capabilities as well as project enhancements

Business and IT relationships improved

Proper focus on key strengths supports a more amiable working environment.

IT cost savings associated with moving reporting requests from billable IT hours to internal departmental costs associated with FIS and Operations teams.

Thank you for your time