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Barclays Case Study: You Can't Do That Here!
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Barclays Case Study: You Can't Do That Here!

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  • Transcript

    • 1. Barclays Incentives Programme Robert Bond Barclays Bank
    • 2. Agenda
      • You Can’t Do That Here
      • Executing in a New Market
      • Why Barclays Made this Decision
      • Journey So Far
      • Complimenting Our Strategy
      • Embrace Change with Pace
      • Your Success
    • 3. You Can’t Do That Here!
      • “ Reasons why Incentives won’t work”
      • “ It just can’t be done”
      • “ This is the UK not the USA”
      • “ Things are different here”
      " The person who says it can't be done should not interrupt the person doing it. " Chinese Proverb
    • 4.
      • North America
      • Early adopter of innovative technology to improve sales performance management
      • Part of the executive management team that implemented Callidus in a Fortune 500 US Bank
      • Transformed Bank into National player through acquisition
      • Europe
      • One of the first Retail Banks in the UK to implement an enterprise incentive management solution
      Executing in a New Market “ The road to success is always under construction. ”
    • 5.
      • First we have to articulate the case
      • for change
      • Win hearts and minds
      • Motivation
      • Get folks to want to do it more than their bosses want them to do it
      • Growth, Increased value and
      • Improved service for:
      • Our Customers
      • Our Employees
      • Our Shareholders
      Why Barclays Made This Decision
    • 6.
      • Where are we now:
      • The Incentive scheme was implemented in 6 months for 20,000 participants
      • Participants are now paid monthly
      • First time we’ve had a direct link to Service and Sales
      • Plans to have our other SBU’s moving to incentives underway
      Journey So Far...
      • Where were we:
      • An annual bonus scheme
      • It was based on a wide variety of factors making it harder to quantify real value
      • Very subjective and aligned to expected distribution curves
    • 7.
      • Running a franchise
      • model
      • Empowering our colleagues in running a franchise model
      • Make it your business & make it work
      • Maximise your market entrepreneurial spirit
      • Incentives supports and complements
      Complimenting Our Strategy
    • 8.
      • Considerations in the UK Market
      • Working Practices
      • People Culture
      • Approach To Service
      • Role of the Unions
      • Compliance
      Embrace Change With Pace
    • 9.
      • Incentives Role:
      • Incentives is not a replacement for management
      • It is a strategic weapon to support your business
      • Don't’ be afraid of change or afraid of change at pace
      Your Success   " I've missed over 9,000 shots in my career.  I've lost almost 300 games.  26 times I've been trusted to take the game-winning shot . . . and missed.  I've failed over and over and over again in my life.  And that is why I succeed. "   Michael Jordan
    • 10.
      • Communication
      • Make it clear & consistent. We are dealing with people’s livelihoods and every penny counts!
      Your Success
      • Education and Understanding
      • Everyone should understand how their plans and incentives work
      “ A great plan communicated poorly is not as good as a poor plan communicated in a great way.”
    • 11. Your Success "Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
    • 12. Your Success “ If you can dream it, you can do it.” Walt Disney
    • 13. Your Success "You miss 100 percent of the shots you never take."
    • 14.
      • Questions
      Thanks For Your Time Barclays Incentives Programme Thanks for your time today Robert Bond Barclays Bank