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Barclays Case Study: You Can't Do That Here!
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Barclays Case Study: You Can't Do That Here!

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Barclays Case Study: You Can't Do That Here! Barclays Case Study: You Can't Do That Here! Presentation Transcript

  • Barclays Incentives Programme Robert Bond Barclays Bank
  • Agenda
    • You Can’t Do That Here
    • Executing in a New Market
    • Why Barclays Made this Decision
    • Journey So Far
    • Complimenting Our Strategy
    • Embrace Change with Pace
    • Your Success
  • You Can’t Do That Here!
    • “ Reasons why Incentives won’t work”
    • “ It just can’t be done”
    • “ This is the UK not the USA”
    • “ Things are different here”
    " The person who says it can't be done should not interrupt the person doing it. " Chinese Proverb
    • North America
    • Early adopter of innovative technology to improve sales performance management
    • Part of the executive management team that implemented Callidus in a Fortune 500 US Bank
    • Transformed Bank into National player through acquisition
    • Europe
    • One of the first Retail Banks in the UK to implement an enterprise incentive management solution
    Executing in a New Market “ The road to success is always under construction. ”
    • First we have to articulate the case
    • for change
    • Win hearts and minds
    • Motivation
    • Get folks to want to do it more than their bosses want them to do it
    • Growth, Increased value and
    • Improved service for:
    • Our Customers
    • Our Employees
    • Our Shareholders
    Why Barclays Made This Decision
    • Where are we now:
    • The Incentive scheme was implemented in 6 months for 20,000 participants
    • Participants are now paid monthly
    • First time we’ve had a direct link to Service and Sales
    • Plans to have our other SBU’s moving to incentives underway
    Journey So Far...
    • Where were we:
    • An annual bonus scheme
    • It was based on a wide variety of factors making it harder to quantify real value
    • Very subjective and aligned to expected distribution curves
    • Running a franchise
    • model
    • Empowering our colleagues in running a franchise model
    • Make it your business & make it work
    • Maximise your market entrepreneurial spirit
    • Incentives supports and complements
    Complimenting Our Strategy
    • Considerations in the UK Market
    • Working Practices
    • People Culture
    • Approach To Service
    • Role of the Unions
    • Compliance
    Embrace Change With Pace
    • Incentives Role:
    • Incentives is not a replacement for management
    • It is a strategic weapon to support your business
    • Don't’ be afraid of change or afraid of change at pace
    Your Success   " I've missed over 9,000 shots in my career.  I've lost almost 300 games.  26 times I've been trusted to take the game-winning shot . . . and missed.  I've failed over and over and over again in my life.  And that is why I succeed. "   Michael Jordan
    • Communication
    • Make it clear & consistent. We are dealing with people’s livelihoods and every penny counts!
    Your Success
    • Education and Understanding
    • Everyone should understand how their plans and incentives work
    “ A great plan communicated poorly is not as good as a poor plan communicated in a great way.”
  • Your Success "Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
  • Your Success “ If you can dream it, you can do it.” Walt Disney
  • Your Success "You miss 100 percent of the shots you never take."
    • Questions
    Thanks For Your Time Barclays Incentives Programme Thanks for your time today Robert Bond Barclays Bank