Datasheet: VTScada 11.1 SCADA Software

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http://www.trihedral.com - A technical overview of VTScada monitoring & control software from Trihedral.

http://www.trihedral.com - A technical overview of VTScada monitoring & control software from Trihedral.

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  • 1. Version 11.1 Instantly Intuitive VTScada™ is an all-in-one SCADA central for plant and telemetry applications of any size. VTScada at a Glance Common Configurations VTScada's integrated design allows it to scale from single servers to multi-million tag applications. p.2 Transparent Licensing We make it easy for you to determine exactly what you need and how much it will cost. p.3 An Interface Built For Operators Operators can easily navigate pages, explore site maps, plot trends, run reports, and acknowledge alarms. p.4 Secure Remote Access Access your process from anywhere via PCs, laptops, smart phones and tablets. p.7 Intuitive Development Environment The ribbon-based Idea Studio™ helps you start creating professional looking displays in minutes. p.8 Industrial-Strength Reliability Features In seconds, configure automatic failover to redundant servers, historians, and networks. p.11 Advanced Historical Data Management Easily share data with third-party business systems using OPC, ODBC, and Web Services. p.12 Non-Proprietary Connectivity Hundreds of built-in drivers communicate with any combination of PLCs and RTUs. p.12 Scalable Application History The combination of the two allows you to generate highly specialized user accounts in no time. p.12 Refreshingly Good Support 35 developers, programmers, and engineers provide the most reliable, and personal support in the industry. p.14 Hardware and OS Requirements Learn exactly what you need to run VTScada on your desktop, laptop, or mobile devices. p.15 Easy to Try - Demos and Trials Explore our online demos using our Internet Client or download and install a full 90-day trial. p.16
  • 2. Page 2 Common Configurations Single Server Redundant Server (see our bundle sheet) Enterprise / Multi-Plant
  • 3. Page 3 Transparent Licensing Full installations of VTScada (i.e., Runtime, Development Runtime) are licensed per operating system instance. Add optional components as needed. VTScada thin clients (i.e., Internet Clients, Mobile Internet Clients) are licensed by the number of concurrent users. Both full installa- tions and thin clients are sized by the number of I/O tags the license will support. 1. Choose a License and Tag Count Integrated Components Included (single installation) Runtime Development Runtime   Run and Operate Application Server (primary or redundant) Runtime Client Widgets and Graphics Library Historian Security Network and Computer Resource Monitoring with SNMP Agent Alarms and Events Database Trending and Reporting Slippy Maps integration Electronic Operator Logbooks I/O Drivers Common (e.g., Modbus, DF1, OPC Client, Omron, GE, Siemens) Advanced (e.g., DNP3, SNMP, Enron Modbus, BSAP) Proprietary (e.g., DataFlow Systems, Dexter Fortson, Aquatrol) DataLogger (e.g., Campbell Scientific, DF1, SCADAPack) Develop Automatic Version Control (system-wide disaster recovery, audit tools) Idea StudioTM Efficient Development Environment (online, offline, multi-developer) Change Deployment Scripting and Debugging Tools ODBC Server, OPC Server, Web Services 2. Select an I/O Tag Count In Version 11, only tags that read and write data to external equipment and software are counted against your license tag count. Tag counts include those in all applications running concurrently on the licensed computer. 1,000  5,000  10,000  25,000  To 2,500,000  3. Select Optional Components - Priced by Tag Count VTScada Alarm Notification System  VTScada Enterprise Connectivity Package (OPC, ODBC, Web Services)  4. Add Thin Clients - Priced by Tag Count Priced by tag count and number of concurrent users via either the VTScada Internet Client or the VTScada Mobile Internet Client. Single  5-Pack  Unlimited 
  • 4. Page 4 An Interface Built For Operators Graphic Display Pages For most users, displays are the primary interface for their applications. They allow system information to be divided logically so operators can easily find what they need. Every VTScada application includes standard pages in- cluding, alarms, trends, reports, remote site mapping, and sample pages.  Open pages in full screen or windowed.  24-bit / 32-bit ‘true color’ support.  Dual / quad monitor support .  Version 11 - Developers can easily configure pages to display consistently across PCs, tablets, and smart phones. Historical Data Viewer (HDV) Part of every VTScada application, the HDV combines historical and real-time data to display a continuous picture of any number of I/O values. See analog and digital data displayed simultane- ously. It even supports square root and logarithmic scaling. Operators can easily...  Add tags, adjust their appearance, and save as a group.  Add encrypted notes to explain atypical readings.  Export any range of data to a file or database.  Display min, max and average values. Version 11  Re-imagined HDV is easier to read and use.  Select overlapping, stacked or tabular views. VTScada Report Generator Every VTScada application includes a page for generating ad-hoc reports as well as a report tag that you can schedule to trigger pre-defined reports. Report tags are time-zone aware and can run daily, weekly, monthly, manually, or on event. VTScada includes pre-defined water and wastewater reports. Add custom script reports and Excel® report templates as need- ed. Reports can be output to your screen, saved to an Excel spreadsheet, a template, a database, or an email attachment. 3rd Party Reporting - Leading reporting tools XLReporter® and Dream Reports® both have integrated interfaces to VTScada. Version 11.1 - The re-imagined HDV The VTScada Report Generator Sample display created with drag-and-drop elements.
  • 5. Page 5 Intuitive Page Navigation The auto-generated Page Menu at the bottom left lets you move quickly through your application. Browser-like buttons in the top left corner move you forward and back through recently visited pages. Individual operators can pin their most visited pages to the bottom of the screen. Hotboxes and buttons provide navigation from any custom page. Version 11 - Tiled Page Menu™ - This auto- generated display lets you view and navigate multi- ple pages at a time. Larger tiles display live data. Click to open pages or folders. See recently viewed pages across the top. VTScada Alarm Management The standard alarm page displays current, active, unacknowledged, disabled, and configured alarms. Sort by date/time and filter by functional area or priority. Lists include time-stamped events including log on activity, alarm notifications, and setpoint changes. Embed customized alarm lists into any custom page. Easy Configuration - Create any number of alarms and events. Alarms are pre-configured in Analog Status and Digital Status tags. View and acknowledge alarms during configuration. Snooze feature allows alarms to re-arm after a defined period. Configure pop-up dia- logs for high priority alarms. Print any range of alarms or events. Version 11.1  Right-click alarms to plot data or view referenced pages.  Shelve alarms to temporarily stop alerts during maintenance. VTScada Alarm Notification System OPTIONAL Receive alarm information anywhere via SMS text messages, emails, pagers, and text-to-voice phone calls. Dial into your system to check levels and alarm status using your application-level security account. In addition to acknowledging alarms, you can change setpoints, start or stop pumps, or send digital commands to equipment. Alarm Noti- fication shares the same tag and alarm databases as the application. Alarm Rosters - Create rosters of up to 30 staff members to contact in sequence until an active alarm is acknowledged. Configure any number of rosters for the whole application or specific functional ar- eas. Roster activations are recorded as events in the alarm history. Acknowledge alarms via email and SMS text message. Now supports the advanced ‘Salli’ speech engine from IVONA®. Mobile Alarm Management - Though the WAP server is still supported, it has been superseded by the Mobile Internet Client. Tiled Page Menu The Standard VTScada Alarm Page In the event of an alarm: Click the icon in the top corner of every page to open the Alarm Page.
  • 6. Page 6 Operator Interface Continued VTScada Slippy Maps Put Your SCADA System on the Map Familiar Interface - Interact with your remote sites in the same way you use online mapping tools like MapQuest®. Pan and zoom across all your sites with a simple click, toss, or scroll. Embed dynamic maps into any page or use one of the standard map pages. Pick a Pin to See a Site - Sites are represented by pins that change color based on polling status. Click to open each site. Easily drag pins into place or position them with latitude and longitude coordinates. Cached Map Tiles - Online applications download map tiles from on-line map providers like MapQuest® *. You can pre-load tiles for offline applications or load custom tiles created with third-party graphics programs. Once displayed, tiles remain cached indefinitely. Mobile Mapping at Your Fingertips - The VTScada Mobile Internet Client supports slippy maps on mobile devices. * Map tiles from commercial and open source websites may be subject to terms of license, or use agreements, compliance with which is the user’s responsibility. Encrypted Operator Notes No More Paper Logbooks Are you required to keep a paper logbook for traceability of users' actions? VTScada improves this process by providing a searchable electronic operator's notebook. Threaded Notes - Notebooks act as bulletin boards, providing a way for users across organizations and across shifts to communicate and record activities. Search notes by date and print any range. Tamper-Proof - All notes are time-stamped and include the user's name. Once created, they cannot be edited or deleted. The entire log is an encrypted file that cannot be read or edited outside VTScada. Distributed - Create any number of notebooks and share each of them on any number of displays. Accessible - Networked notes are accessible by authorized users from any workstation or web client. Version 11.1  Create multiple notebooks for operator logs.  See HDV and Operator Notes in one display.  Add comments to existing threads.  Save time with commonly used note templates. Sticky Page Notes  Leave messages and reminders on any or every page.  Cover monitoring and control elements to discourage use.  Easy to create, format, and edit.  Hide all notes with a click. Auto-generated Slippy Maps for PCs and mobile devices Search encrypted notes by date Version 11.1 - The Re-imagined Operator Notes Interface. Posting a note is a snap.
  • 7. Page 7 Secure Remote Access VTScada Thin Clients OPTIONAL Monitor and control your process from any networked Windows PC or mobile device. See page 15 for supported devices and operating systems. Simple Licensing - Clients are licensed by concurrent users and require at least one installed Runtime or Development Runtime license. Individual and bundled pricing is available. Fully Integrated Internet Server - No need for third-party products like Apache® or Microsoft IIS®. Configure in Seconds - No need to rebuild your application screens. Military-grade Encryption - Support for Transport Layer Security (TLS) protects security data exchanged between clients and servers. VTScada Internet Client (VIC) PCs and Laptops Perfect for use as either... A Secure Remote Portal - Log on from your home or an internet cafe across the world. All you need is an online Windows computer. A Flexible Local Workstation - VIC pages look and behave like Runtime workstations. This, plus industry-standard security, and automatic failover, makes the VIC a hassle-free alternative to full instal- lations at your facilities. Version 11.1 - Open the VIC with any standard Windows web browser. Mobile Internet Client (MIC) Smart Phones and Tablets Instant access from anywhere using HTML5-compliant devices such as Android®, iPhone®, and iPad®. View and acknowledge alarms, check levels, set values, plot trends, and issue control commands with a touch or pinch. Set a refresh rate that suits your cellular data plan or manually as needed. View your screens in one of two ways.  Optimized Mobile Interface - We designed this tactile easy-to-read interface to make the best use of smaller smart phone screens.  Full Graphics Interface - Version 11 - To make better use of larger tablet screens, the MIC now allows you to instantly switch to full- resolution page views, just as they appear on Runtime workstations. Pinch to zoom in and out of areas of interest. Full graphics use more of your mobile data capacity. Client 2 Field Laptop Client 3 Head Office Client 4 Lift Station Optimized Mobile Interface Full Graphics on the MIC Mobile Slippy Maps VTScada Internet Client (VIC) Client 1 Home Computer
  • 8. Page 8 Instantly Intuitive Development Environment The VTScada Idea Studio™ Start Creating Great Displays in an Hour So often, SCADA graphics end up looking sloppy or lack- luster because there simply wasn't the budget to make them look great. Developers may only have enough time to get the data on the screen before they have to move on. We designed the VTScada Idea Studio™ to be instantly intuitive with a huge library of built-in drag-and-drop elements that are easily selected and aligned. Zoom right in for the fine details. No more messy screens. Version 11.1  Enhanced page tag management in the Idea Studio.  Even more style and formatting options for Widgets. Familiar Ribbon Interface - The context-sensitive toolbar is easily customized to put elements right where you want them. Flexible Tag Development - If you like to lay out graphics first and create tags later, you can. If you'd rather start with tags, you can do that too. Search and replace any tag referenced by a page. Over 200 New Graphic ‘Widgets’ - It's a snap to represent your system values as photo realistic meters, switches, buttons, and animations. Extensive Graphic Library - Includes over 4,500 industry-specific images, symbols, polygons, and data-driven animations. Import BMP, JPG, WMF, and EMF formats by dragging them from your desktop. Photo Realistic Background Tiles - Create a consistent look and divide pages into areas of interest. Drag on and resize over 100 patterns. Lighting Overlay Tiles - Add depth to pages and direct the focus of operators. Style Settings Tags - Create consistent display conventions for groups of Widgets (e.g., red for "off" and green for "on"; or vice-versa). Auto Alignment - Snap points effortlessly align and space graphics for you. Simple Pipe Drawing - Draw 3D pipes with a few points and clicks. Animate color based on calculations or tag values. True Color SCADA - For vibrant looking displays and reports, VTScada supports 24-bit/32-bit ‘true color’. Use the color selector to pick from over 16 million colors. Script functions also support true color graphics. Build Once, View Anywhere - Build displays for multiple monitor resolutions. Pages can be full screen or pop-up windows. Configure dual or quad monitors on compatible computers. The Mobile Internet Client also displays full graphics. Drag and Drop Graphic Widgets Photo Real Background Tiles and Lighting Overlay Tiles
  • 9. Page 9 Configuration Management Real-Time Configuration Reduce downtime by editing tags and displays (plus many source code and property changes) without restarting. Multiple users can configure simultaneously without a configuration server. Conflicts are resolved automatically. Push validated changes to all networked computers manually or automatically. Edit tags via VTScada Internet Clients and edit server lists from VTScada Runtime licenses. Distribute Applications in a Single File VTScada ChangeSet Files Reduce integration costs by distributing new or updated applications to multiple computers with a single file that can be easily shared via email, FTP, memory stick, or CD. Users with limited technical knowledge can easily create and apply ChangeSets without restarting.  Reuse work by cloning existing applications.  Backup/restore applications with version history.  Update OEM layers without affecting end user applications.  Send applications to your support team. Application Version Control (AVC) STANDARD IN DEVELOPMENT RUNTIME LICENSES Unique to VTScada, AVC provides change traceability, enhances application management in networked environments, and greatly improves recovery from unexpected effects of configuration.  See a history of all changes by all users on all servers.  Burrow into versions to see side-by-side incremental changes.  Instantly switch to any previous good version.  Merge changes in multi-developer environments. Advanced Customization VTScada Scripting Language In addition to the drag and drop toolset, VTScada provides a powerful object-oriented scripting language (similar to C++) that allows unlimited customization of almost every feature. All saved code changes are recorded in the application version control system and can only be imported by developers with this security privilege. Examples include custom services (e.g., to start tasks or watch for events), custom tag types, custom drivers, and custom API calls to 3rd-party software products. VTScada Scripting Debugging Tools  Million thread history with dead thread identification.  Tracing of all VTScada activities.  View device driver error stats and sent/received.  Source debugger highlights what code has been run/tested. Soft Logic Control Alternative data sources for output controls:  Deadband tags with delay and hysteresis (deadbanding).  Calculation tags with mathematical and logical functions.  Expression tags with complex scripting logic. Concurrent development with automatic conflict resolution VTScada Application Version Control
  • 10. Page 10 Advanced Tag Management Get The Most From Your Tags VTScada uses tags to manage application resources such as I/O, calculations, modems, alarms, fonts, and menus. This allows resources to be easily maintained in a single database. Version 11 - Since VTScada is licensed by the number of tags used, we wanted you to get the most from your chosen tag band. Now, only I/O and calculation tags count towards your tag count. This frees you to include an unlimited number of menu items, fonts, alarms, and any other configuration tag types. Version 11.1 - Right-click individual tags to plot data or view pages that reference that value. High Efficiency Tag Development  Create and edit tags outside VTScada via Access®, Excel®, and SQL Server®.  The Multi-write tag writes up to 50 outputs with one action (useful for starting HMI or replacing PLCs).  History Statistics tag displays calculated values.  Trigger tag initiates actions based on time or changes.  Add manual tag values to test systems without live I/O.  Rate-of-change tag detects rapid value changes indicating leaks or lack of change indicating failed pumps or valves.  Special analog and digital tag types include alarms and logging.  Pump Status tags include high/low alarms, delays to reduce alarms due to minor changes, and pre-configured reports.  New tags 'Log on change' to only save meaningful data to the DB.  New I/O tags flagged as ‘Questionable’ to assist commissioning. Hierarchical Tag Browser Create and manage tags using the VTScada Tag Brows- er. Model how your real-world elements relate to one another by nesting child tags within parent tags. If you see a pump as an assembly of I/O and communications drivers, you can define it that way. If the pump is one of many in a lift station or other assembly, you can make it a child of the lift station tag. Build structures once and reuse them many times. Clone whole subsystems by simply copying the root of a tree of tags. Copied tags automatically reference their new scope. Multiple tag selection saves significant time when copying, enabling, disabling, or deleting more than one tag. Now you can rename and reorganize tags without losing tag history, page references, or alarms. Reusable Templates - Tags and Graphics To simplify configuration of applications with many similar assets, tag structures and graphics can be combined into reusable Page Tag templates. Both tag and graphic templates are easily copied and modified via simple copy/paste tools. Built-in Templates - VTScada comes with a pre-defined Page Tag templates for two Remote Telemetry Units (RTU) with configurations that are relatively consistent from device to device: Xylem Multismart, and MPE Pump Control- lers. These may also be used for similar devices or as useful examples. Included Templates - Alarms, analog and digital inputs, analog setpoints & digital controls, summary starts/stops counters and runtime totalizers, data age and communication link status indicators, latitude and longitude with Slippy Maps support. The VTScada Tag Browser A Premade Lift Station Template
  • 11. Page 11 Industrial Strength Reliability Features Redundancy and Automatic Failover To protect your critical process, we developed the most reliable, comprehensive, and user-friendly approach to SCADA redundancy. In minutes, configure hot back-up failover for each of the following: SCADA Servers Configure any number of thick client workstations as redundant servers with automatic failover. Each server maintains a complete copy of the application’s tags, security settings, displays, scripts, networked variables, and configuration history. All historical database servers synchronize automatically. Share CPU load for most services across multiple computers. Supports two redundant alarm servers per application. Internet Servers If a server goes offline, client connections seamlessly switch to the next designated server. Supports unlimited servers. (Each server requires a separate VTScada software license.) I/O Connections The VTScada Driver Multiplexer provides seamless failover to back-up communication networks or I/O devices (serial, ethernet, dial-up, DNP3, and radio). Historical Databases VTScada also supports any number of redundant, synchronized historians spread across multiple servers. Real-Time Backup of History and Configuration VTScada's integrated design and fast network syncronisation means that you can configure any redundant thick client workstation to...  Include a copy of the latest configuration history.  Include a synced copy of the historical database.  Be an offsite backup that is always up-to-date. Never forget another backup! VTScada as a Service Version 11.1 - Run VTScada without a logged-on Windows user.  Run VTScada as an interactive program, or as a service.  Once installed, the service automatically starts when Windows® starts.  Useful where security policy forbids leaving a logged-on Windows user on a server. Workstation Health Monitoring VTScada allows you to monitor and individually alarm critical computer resources including CPU usage, virtual memory used, and hard drive space. Automatic Server Failover (Application and Internet Servers) Automatic Failover to Redundant Networks or Devices Redundant geographically separated Historians Protocol 1 Protocol 2 An example of a custom Workstation Health Dashboard
  • 12. Page 12 Advanced Historical Data Management Built-in Data Logging The VTScada Historian is pre-configured in every application. Tags that receive data begin logging automatically. Built for speed, the Historian can log up to 4,000 values/sec. Protect data using multiple redundant, synchronized historians at multiple sites that sync across a WAN at up to 160,000 values/sec. In addition to the native Historian, VTScada also supports Oracle®, SQL Server®, MySQL®, and SQLite® database for- mats. Log on time of day or changes in value. Use deadbands and delays to avoid recording irrelevant changes in values. Enterprise Connectivity Package Version 11 - Now standard in Development Runtime Licenses. VTScada OPC Server - Allows OPC-compliant programs (including other VTScada applications with OPC clients) to send and receive live data to and from a standard VTScada application. VTScada OPC Client - Allows VTScada applications to send and receive live data to and from an OPC-compliant server (including VTScada appli- cations with configured OPC servers). VTScada ODBC Server - Use industry standard software like XLReporter®, DreamReport®, Crystal Reports®, Microsoft Access® , or Excel® to extract system data from VTScada applications. VTScada acts as a database where each logged tag represents a table of timestamps and values that reporting software can query to retrieve logged values. XLReporter® and Dream Reports® both have integrated interfaces to VTScada. VTScada Web Services - This SOAP (XML) interface allows business systems to request real-time and historical data from VTScada applications. Supports time/date ranges, min, max, time of min, time of max, ave, total, and SQL that include SELECT commands and WHERE clauses. Non-Proprietary Connectivity Device Driver Library Use OPC by Choice, Not Necessity VTScada provides maximum flexibility when choosing monitoring and control devices by supporting over 100 industry standard and proprietary I/O protocols. All drivers include communications alarms. New drivers can be created to meet your specific needs.  Common Protocols DNP3, DF1, Modbus (serial, TCP/IP, RTU), OPC, SNMP, DDE  Data Logger Protocols Enron Modbus, Campbell Scientific Pakbus, Stevens  Proprietary Devices Motorola, GE, Siemens, Omron, BSAP, DFS, Dexter Fortson  Radio Diagnostics Drivers MDS, DataRadios® Native Polling Driver VTScada gives you the option to replace a master PLC reducing cost, set up, and points of failure. VTScada automatically organizes scheduled polling cycles and communications channels to simplify device communications and reduce integration time. Transmit multiple protocols on a single communications link to reduce the number of required radios. Configure any number of independent polling groups.  Select 'Fast Poll' mode to set a higher polling frequency for specific RTUs.  Use external triggers to poll on infrequent schedules or on command.  Enable or disable polling in any polling driver. Modem Management  Pool modems across servers for improved efficiency.  Includes custom Unimodem driver.  Supports logging of modem activities.  Supports dedicated modems for functional areas.  Data and Alarm Notification requests routed to appropriate voice and data modem(s). No configuration necessary.  Graphics show modem events, usage stats and modem status.
  • 13. Page 13 Scalable Application Security More Control, Less Complexity We strive to make security management simple, scalable, and infinitely configurable. Authorized users can manage security within the standard operator interface, then instantly deploy their changes across the entire system without restarting. Version 11.1 - Windows® Security Integration  Log on to VTScada using your Windows account.  No need to manage both Windows and VTScada accounts. Version 11.1 - Proximity Card Readers  Log on the same way you enter a secured building.  Configure Operator Notes to require authentication. A Smarter Approach to Account Management Each application includes security accounts and settings that control access to the entire application including workstations, thin clients, mobile clients, and the VTScada Alarm Notification System. Authorized users can easily add, delete, copy, and modify accounts. Rather than choosing from an ever-growing list of privileges, VTScada uses 'Rules' and 'Roles' to allow you to quickly generate highly specialized user accounts. Rules - A combination of tags, privileges, and locations that allows you to finely tune what users can do and from where. This allows you to grant some users access to one part of a plant and others access to another part without creating any new privileges. Roles - A set of Rules (and other Roles) corresponding to the duties of a specific job such as an operator at a specific plant. Unparalleled Traceability Operations - Operator activity such as setpoint changes, logon/logoff, security modifications, and Alarm Roster activations are recorded as events by the VTScada Alarm Manager. This includes actions performed via servers, Thin Clients, and the VTScada Alarm Notification System. Configuration - VTScada's built-in version control automatically tracks all changes made by all users on all workstations. It also detects manual changes to configuration files made by unauthorized users or malware, and automatically restores them to their correct state. The repository includes hash codes to detect any attempts to modify it. Authorized users can see this change history and instantly switch to any revision. Remote Access - The VTScada Internet Client Monitor displays and logs VTScada Thin Client activity. Send messages to clients and force disconnection if malicious activity is suspected. Logs user IP, computer name, screens viewed, session length and other audit parameters. Advanced Encryption and Network Protection  Security database employs military-grade encryption as does the security information exchanged between Internet clients and servers.  The security manager complies with industry-standard RFCs for security.  User passwords are “hashed” meaning they are never held in a form that anyone can decrypt and recover.  Time-stamped operator and trend notes are also encrypted to prevent deletion or modification.  The VTScada Internet Client supports TLS (Transport Layer Security), firewalls, and VPN access.  When emailing alarm notifications, VTScada now supports SMTP email servers requiring Transport Layer Security (e.g., Gmail™).  Optionally configure a list of IP addresses that may or may not be permitted to connect to your application.  User-configurable IP port address and server failover methodology.  If an unauthorized user attempts to modify a configuration file, the change will automatically be detected at startup and the current ap- proved configuration file will be restored from the tamper-proof repository.
  • 14. Page 14 Support, Renewals, and Upgrades The VTScada Support Team If you have ever been frustrated while trying to access help from a major supplier, you will find our dedicated personal approach to be a refreshing change. Our team of developers, programmers, and engineers provide the most accessible, reliable, and comprehensive support in the industry. Consequently, our customers keep coming back for upgrades, enhance- ments, and consulting services as their facilities grow and their needs evolve. Note that support packages do not include hardware troubleshoot- ing, training, or system design. Choose the Level of Support You Need Type Coverage Price Includes SupportPlus Service First 90-days Monday to Friday 8 to 4 PM EST Included with software purchase.  VTScada software specific (Non-application specific)  Phone, fax, and email support  Seamless version compatibility  Product upgrades and value protection SupportPlus Service Yearly Renewal Annual Monday to Friday 8 to 4 PM EST 15% of purchase price so long as support never lapses.  VTScada software specific (Non-application specific)  Phone, fax, and email support  Seamless version compatibility  Product upgrades  Value protection SupportPlus Service Re-instatement Annual Monday to Friday 8 to 4 PM EST 15% per lapsed year, cumulative up to 75%,on current license value. Recalculated license value carries forward.  VTScada software specific (Non-application specific)  Seamless version compatibility  Product upgrades and value protection SupportPlus 24/7 Emergency Support Annual 24/7 5% of license value (min $1,200)  VTScada software specific (Non-application specific)  Phone, fax, and email support  Requires active SupportPlus contract  Nights, weekends, holidays SupportPlus Premium 8/5 Annual Monday to Friday 8 to 4 PM EST Based on application Contact Trihedral  Dedicated support team trained on your application  Guaranteed response times  Remote application access for hands-on diagnostics  Unlimited email and phone support SupportPlus Premium 24/7 Annual 24/7 Based on application Contact Trihedral  Dedicated team trained on your application  Unlimited email and phone support  Guaranteed response times  Remote application access for hands-on diagnostics Ad-hoc Support Hourly As contracted Contact Trihedral $130/hr or £85/hr Plus expenses  Application-specific support  On-site, email, phone Software Training Courses Courses are available at our Bedford and Orlando training facilities or on-site anywhere in North America upon request.  Operation & Configuration - An intro to VTScada for SIs, OEMs, consultants, operators, maintenance, and IT staff.  Introduction to Scripting - Customization and configuration using VTScada Script for advanced developers.  Advanced Configuration and Scripting - For advanced system integrators and OEMs Custom courses can be created based upon specific user requirements. See available courses - www.trihedral.com/training The VTScada Support Team
  • 15. Page 15 Hardware and OS Requirements For Installed Runtime or Development Runtime Licenses The following is a guide. Actual requirements will depend upon your specific application architecture. Minimum Requirements Servers or Workstation PCs  32- or 64-bit Windows Operating System  2GHz dual-core processor  20GB free hard drive space  8GB RAM Laptops, Tablet PCs, and Panel PCs  32- or 64-bit Windows Operating System  2GHz dual-core processor  20GB free hard drive space  4GB RAM Additional Recommendations  64 bit versions of Windows (you can run 32-bit VTScada on 64-bit OS)  3GHz dual or quad core processors (more cores won’t help, higher clock speeds will)  16GB or more of RAM for systems over 100K tags  Solid State Drives (SSD) for the highest performance  Avoid using RAID for the VTScada historian (fine for Oracle®, SQL, MySQL®)  Keep historian on a separate hard drive from VTScada and the OS  Windows-compatible printer to print VTScada pages or reports  100MB/1GB Ethernet required for networking  Voice modem required for voice phone notifications by Alarm Notification System  Sound card and speakers are required for alarm annunciation  RS-232 port if needed for communications with serial I/O devices  VTScada supports virtual servers. However, more than one VS on one computer, where one of them (i.e., VTScada) is mission critical, is not recommended Compatible Operating Systems by Version VTScada Version Win 8.1 32 & 64-Bit Win 8.0 32 & 64-Bit Win 7 64-Bit Win 7 32-Bit Vista 64-Bit Vista 32-Bit Server 2012 Server 2008 Server 2008 R2 Server 2003 8.X 9.X 10.X 1. 1. 2. 11.X 1. 1. Thin Client Only Windows 7 Embedded® has been tested for some Panel PC implementations. Contact us for details. Please Note  NetDDE is not available on Windows Vista and higher (it was removed in XP Service Pack II).  VTScada 10 uses IANA registered TCP/IP port 5780 (not 1160). Configure your firewall to route RPC traffic accordingly.  When reusing internal devices like modems or sound cards, make sure that the new computer has the correct motherboard slots.  Make sure the third-party software you use with VTScada (e.g., accounting or reporting) is compatible with the new OS.  There are no A-Open modem drivers for an OS newer than Vista. Contact us to learn more about selecting and configuring modems. 1. Server 2008 computers often require speakers or audio cards for some Alarm Notification functionality. Manual modem configuration may be required. 2. Server 2003 requires this hotfix to be installed: http://support.microsoft.com/kb/938397 For Thin Clients on Smart Phones, Tablets, Desktops, and Laptops Windows Desktop/Laptop Systems The VTScada Internet Client  Windows Server 2003 or newer  Network connection to a VTScada server  Does not require VTScada license installation Other Operating Systems VTScada Mobile Internet Client  Network connection to a VTScada server  HTML5-compliant web browser Recommended Browsers  Safari® (OS X, iOS)  Chrome® (Windows®, iOS®, Android®) Now Testing  Opera® (Windows®, iOS®, Android®)  Firefox® (Windows®, iOS®, Android®)  BlackBerry Browser® (BlackBerry OS®)  Internet Explorer Mobile® (Windows Mobile®)
  • 16. Page 16 Easy to Try VTScada Trials and Demos We could fill hundreds of pages with more features and bullet points but we believe the best way for you to learn about our software is to try it for yourself. To get started, we invite you to visit our website. www.trihedral.com Right on the front page you will find links to our trials and demos or you can just use the links below! If you have any questions, don't hesitate to call us. 1-800-463-2783 Toll-free in North America Online Demos Instantly log on and explore a working SCADA application using the VTScada Internet Client. Each demo provides all the functionality of an operator interface including alarms, trends, reports, maps, and examples of industry-specific displays from real-world applications. Trihedral.com/demo Full 90-day Trial In just minutes, you can download a full version of VTScada to install on your Windows computer. Just one install allows you to try all core SCADA components* including the VTScada Idea Studio where you can start creating your own professional- looking custom screens. Trihedral.com/trial * Trial does not include text-to-speech alarm notification which requires an installed voice modem. Updated October 27, 2014 © Trihedral Engineering Limited 2014 – All Rights Reserved VTScada is a trademark of Trihedral Engineering Limited. Blackberry, iPhone, iPad, iPod Touch, Android, Crystal Reports, XLReporter, DreamReport, Oracle, SQL Server, MySQL, SQLite, MapQuest, IVONA, Salli, Motorola ACE, MOSCAD, Google, Gmail, MultiTrode, MultiSmart, Apache, DataRadio, Allen-Bradley, Microsoft, IIS, Excel, Opera, Firefox, BlackBerry, Chrome, Android, iOS, OS X, Windows 8, Windows 7, Vista, 2008 Server, XP, and 2003 Server are trademarks of their respective owners.