THOMSON REUTERSTRANSFORMING THE WORKPLACE WITH DESKTOP VIRTUALISATIONANDREW HASCHKA, VIRTUALISATION ARCHITECT8TH SEPTEMBER...
AGENDA• IN THE BEGINNING• IT VS. THE CALL CENTRE• THE SOLUTION• THE BUSINESS JUSTIFICATION• DEPLOYMENT METHODOLOGY• LESSON...
IN THE BEGINNING• Call centre operation across 3 global sites with a  mixed desktop environment  – Physical KVM solution r...
THE DECISION TO MOVE TO DESKTOPVIRTUALISATION• For VDI: The IT                                          Productivity  Depa...
THE DECISION TO MOVE TO DESKTOPVIRTUALISATION• Against VDI: Call Centre  Staff  – Not keen on moving to VDI               ...
THE SOLUTION• Scale virtual desktop deployments to 10,000 with  capacity for 12,000 on new infrastructure  – Upgrade to VM...
THE BUSINESS JUSTIFICATION• # 1 Simplicity  – Prioritise flexible and mobile infrastructure  – Simplify the workstation se...
THE BUSINESS JUSTIFICATION• #2 Total cost of ownership  – Reduced hardware and software costs  – Power and cooling savings...
THE BUSINESS JUSTIFICATION• #3 Central management  – Easier to manage with better automation  – Consistent interface for a...
THE BUSINESS JUSTIFICATION• #4 Security  – Improved data and endpoint security  – Instant ON protection & tamper-proofing ...
DEPLOYMENT METHODOLOGY• Parallel implementations to 4 production sites  globally• Zero clients or software client to conne...
LESSONS LEARNED• Think about infrastructure management services  – VMware vCenter, View, Teradici Management Console,    M...
LESSONS LEARNED• Consider how the business prioritises annual IT  budgets for lost workstations or client site DR  – In mo...
Thank you for watching.For further information on Trend Microvirtualisation and cloud security solutions,including Trend M...
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Thomson Reuters: Transforming the workplace with desktop virtualisation

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Thomson Reuters manages three global sites with a mixed desktop environment. See their main drivers, security decisions and deployment methodology to scale virtual desktop deployments to 10,000 with capacity for 12,000 on a new infrastructure.

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Thomson Reuters: Transforming the workplace with desktop virtualisation

  1. 1. THOMSON REUTERSTRANSFORMING THE WORKPLACE WITH DESKTOP VIRTUALISATIONANDREW HASCHKA, VIRTUALISATION ARCHITECT8TH SEPTEMBER 2011
  2. 2. AGENDA• IN THE BEGINNING• IT VS. THE CALL CENTRE• THE SOLUTION• THE BUSINESS JUSTIFICATION• DEPLOYMENT METHODOLOGY• LESSONS LEARNED 2
  3. 3. IN THE BEGINNING• Call centre operation across 3 global sites with a mixed desktop environment – Physical KVM solution running proprietary technology – ageing estate – VDI also deployed as point solution using VMware View 4.0 and ESX 3.5 • A variety of Thomson Reuters applications provisioned according to customer query • Enables agent to log into same build as customer enquiry, create configuration change/workaround, log off and wait for next enquiry – Anti-virus running in each guest operating system endpoint using Office Scan Classification 3/1/2012 3
  4. 4. THE DECISION TO MOVE TO DESKTOPVIRTUALISATION• For VDI: The IT Productivity Department – Large mixed environment complex to manage Protection – High administration overhead – Inflexible Classification 3/1/2012 4
  5. 5. THE DECISION TO MOVE TO DESKTOPVIRTUALISATION• Against VDI: Call Centre Staff – Not keen on moving to VDI Productivity from their physical workstations – Windows peak utilisation on virtual desktops: non- Protection responsive sessions reducing productivity due to a heavy guest OS build – Anti-Virus scans throughout the day causing massive increase in I/O and CPU usage Classification 3/1/2012 5
  6. 6. THE SOLUTION• Scale virtual desktop deployments to 10,000 with capacity for 12,000 on new infrastructure – Upgrade to VMware View 5 on VMware vSphere 5 • VMware View was the consistent choice for support, migration and management reasons – Trend Micro Deep Security 8 – Agentless Anti-Malware for virtual desktops • Existing Trend Micro Office Scan deployment • Consolidated support and management with single vendor, no exception or change to process • Industry-leading solution, proven experience, relationship with VMware, integration with VMware vShield Classification 3/1/2012 6
  7. 7. THE BUSINESS JUSTIFICATION• # 1 Simplicity – Prioritise flexible and mobile infrastructure – Simplify the workstation service to be delivered by removing non-essential services from the guest OS that may impact performance – Provide a high quality infrastructure using newer technology – create an incentive to migrate to VDI – Satisfy future requirements such as virtual desktops to enable hot-desking contingent in new sites Classification 3/1/2012 7
  8. 8. THE BUSINESS JUSTIFICATION• #2 Total cost of ownership – Reduced hardware and software costs – Power and cooling savings (Client Site and Data Centre) – Up to three times higher consolidation ratios with simpler guest images and inefficient operations removed Typical AV Console Classification 3/1/2012 8
  9. 9. THE BUSINESS JUSTIFICATION• #3 Central management – Easier to manage with better automation – Consistent interface for all regions globally Provisioning Reconfiguring Rollout Patch new VMs agents patterns agents Classification 3/1/2012 9
  10. 10. THE BUSINESS JUSTIFICATION• #4 Security – Improved data and endpoint security – Instant ON protection & tamper-proofing – Drastically reduced management effort for security compliance Virtual Appliance vShield Endpoint Classification 3/1/2012 10
  11. 11. DEPLOYMENT METHODOLOGY• Parallel implementations to 4 production sites globally• Zero clients or software client to connect to new VDI service• Performance comparison between Office Scan and Deep Security with vShield• Customer feedback encouraged to improve services during roll-out and to update build standards• Remediate existing VDI environments to new strategic platform 11
  12. 12. LESSONS LEARNED• Think about infrastructure management services – VMware vCenter, View, Teradici Management Console, Microsoft SQL Server, vShield with Trend Anti-Malware, monitoring and patching, Virtual Desktop application back end infrastructure, backup/restore and disaster recovery options – These contribute to the end Virtual Desktop cost and usability• Think about how the desktop is perceived – There is no DR, hardware resiliency or backup/restore on a physical workstation – Perceptions should be re-aligned for the workstation service as a Total Cost of Ownership 12
  13. 13. LESSONS LEARNED• Consider how the business prioritises annual IT budgets for lost workstations or client site DR – In most businesses there is no budget for client site DR – With VDI, data is moving from the workstation to the data centre: This provides risk mitigation for data and productivity loss• VDI also requires network connectivity that is lower in latency and higher in bandwidth than some client sites had available – Upgrades to network infrastructure also contribute to the overall VDI expense Classification 3/1/2012 13
  14. 14. Thank you for watching.For further information on Trend Microvirtualisation and cloud security solutions,including Trend Micro Deep Security:www.trendmicro.co.uk/virtualisation Classification 3/1/2012 1 4

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