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Product Portfolio Usp June 2009
Product Portfolio Usp June 2009
Product Portfolio Usp June 2009
Product Portfolio Usp June 2009
Product Portfolio Usp June 2009
Product Portfolio Usp June 2009
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Product Portfolio Usp June 2009

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  • 1. TrendIC – Product portfolio USP’s Vantage Service Manager Compuware Vantage, a IT service management solution, enables business-driven service delivery Service Level Management by combining business-focused reporting, end-user experience monitoring and application performance management with infrastructure and service desk Business Service Management metrics, whether provided by Compuware solutions or third-party tools. This unique combination allows IT to align its services around business-critical objectives with a real-time, comprehensive picture of service delivery. USP’s:  Map critical business services to the supporting IT infrastructure  Increase communication with the business through real-time service views  Measure and generate alerts based on business process performance and demand enterprise-wide view  Track each business process transaction and link business process steps to the IT services on which they run, translating IT service impacts into business and financial impact information  Use process consoles and KPIs to provide business managers with the information they need  Proactively alert on approaching deadlines for individual processes, such as orders or payments  Measure process peak loads or service oversubscriptions to allow IT to better provision and budget for actual business characterize the problem demand levels  Define realistic, quantifiable availability and performance objectives that reflect business goals  Measure performance and availability as end users experience them  Track service-level availability and performance, both on a real-time basis and for offline planning purposes  Isolate and resolve performance problems before they impact service-level objectives  Remove the need for manual, ongoing report generation, which reduces costs  Improve the availability of revenue- Health of all the infrastructure for the service producing applications, increasing productivity  Reduce the level of effort required to produce and distribute service-level documentation  Integrate from multiple data sources for comprehensive view of service quality From high level to details
  • 2. TrendIC – Product portfolio USP’s Tevron's solutions deliver unmatched proactive CitraTest monitoring, transaction monitoring, real-time alerting, real-time monitoring, application availability, application performance, IT Service Management, Application Monitoring & Control Business Service Management (BSM), and SLM. Tevron products are technically designed to support every environment, every business process, and every application with the focus of service oriented management. Compared to the legacy management products available on the market, Tevron's solutions are more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy. USP’s:  CitraTest APM is the only monitoring solution that can actively monitor every application that is accessible from a Windows PC  Perform trend analysis based on end-user metrics in order to proactively identify issues before users are impacted  Visualize the user experience in order to prioritize IT response based on customer and business impact.  Reduce the business impact of end-user outages and performance issues  Provide real-time visibility into user behavior and experience  Monitor and manage the performance of all business critical applications including client/server (TCP/IP), web services (SOAP/XML), and web-based (http and https) applications CitraTest APM schematic overview Script code
  • 3. TrendIC – Product portfolio USP’s Longitude Heroix Longitude is the powerful, simple, and easy to use application performance and network monitoring software that helps you manage your IT infrastructure for maximum performance and IT Operations Management availability. Award-winning Longitude delivers the automated, multiplatform capabilities you need to support the highest possible service levels to your organization. With no agents to install and a wealth of packaged application performance and network monitoring solutions, Longitude lets you get started in minutes. Then use the Web-based interface and real-time Event Monitor to view how your environment is performing, receive proactive alerts, reveal root causes, automate corrective actions, tailor your monitoring, set up service level agreements (SLAs), and generate performance reports. Enterprises large and small value Longitude for its effectiveness, simplicity, and affordability. USP’s:  Agentless Event overview  Web-based interface lets you monitor from anywhere  Real-time Event Monitor serves as central console to speed troubleshooting: drill down for details and customize without leaving the Event Monitor  Real-time Statistics Dashboard presents performance indicators you choose  Integrated performance reports and graphs for root cause analysis, resource planning, and documenting service levels  Scales to any size enterprise: auto- discovery, topology-based event monitor, reporting portal, role-based security, and more  Detailed visibility: multi-tiered applications, business processes, SLAs, user Real time dashboard experience (synthetic transactions), events correlated across infrastructure, events annotated with data  View infrastructure monitoring data within the context of your application performance  Understand how infrastructure components affect application performance and availability Sla overview
  • 4. TrendIC – Product portfolio USP’s SightLine’s software solutions help you manage SightLine service delivery in an enterprise-wide environment – including Unisys™ ClearPath™, Microsoft® Windows™, Stratus VOS, HP OpenVMS, and UNIX Capacity Management platforms – all from a central location: the SightLine Expert Advisor/Vision™ console. This automated, Windows-based console monitors, alerts and reports on any system performance problems or outages, enabling more responsive IT issue resolution. Collecting the right data is critical for any business that requires high IT service levels. SightLine’s advanced technology collects thousands of relevant metrics from your business-critical systems, providing a single data source for efficient monitoring and capacity planning purposes. USP’s:  Determine the most cost efficient way to increase your transaction capacity to a given level. Enterprise system overview  Realise the biggest performance, capacity or productivity gains from a fixed budget.  Identify processing trends and adjust your systems before they affect user productivity and satisfaction.  Assess if IT systems are delivering the performance required by your business plan, warning you proactively of impending problems before they occur.  Deliver, manage, and report on IT service levels and productivity to users and external customers. ―What-if?‖ modeling  Measure and quantify the performance that you are paying for from third party service providers.  Report on service levels being achieved Trend Analyzer
  • 5. TrendIC – Product portfolio USP’s EMC Smarts Application Discovery Manager Smarts ADM provides continuous discovery and mapping of applications, their dependencies, and configurations with respect to their underlying infrastructure in data Service Asset & Configuration center environments. With Application Discovery Manager, you get accurate, real-time visibility into Management the data center from an application standpoint— critical for planning data center consolidations and migrations as well as managing change impact, virtualization initiatives, disaster recovery, and CMDB population. USP’s:  Get unique visibility into the relationships and interdependencies between applications.  Discover applications and configurations in virtual environments.  Correlate infrastructure incidents to application impact quickly, based on real- time models of topologies and dependencies.  Enhance change, configuration, and incident management, and jump-start ITIL initiatives. Discovered inventory  Populate or federate any third-party or home-grown CMDBs, and automate business service management mapping.  Get continuous discovery of application infrastructure, components, services, hosts, usage, dependencies, and connections.  Analyze system infrastructure, installed software, configuration details, and dependencies.  Identify common application components and protocols out of the box—establish a complete map of your application services.  Automate maintenance to improve the accuracy of your CMDB Host dependency Discovered relationships
  • 6. TrendIC – Product portfolio USP’s N(i)² By providing improved visibility and control over IT infrastructure, the N(i)² Data Center Management Solution enables improved resource optimization, more dependable business continuity and enhanced ICT Infrastructure Management IT governance practices. USP’s:  Maintain a repository of detailed infrastructure configurations which allows you to be aware of the IT resources that are over- or under-utilized, and those that are not used at all  Superior change management capabilities to model and compare the impacts of various ―What If?‖ scenarios in your environment.  Ensure better business continuity by mitigating risks in implementing change  Enforce corporate policies, best practices, operating standards and procedures, such as ITIL Themetic design tools  Multi-domain visibility: View IT infrastructure from different perspectives  Map applications to service model, enabling the definition of Service Oriented Architecture (SOA)  Model impact of services on business layers Rack heights, containerships and connectivity Application dependency and shared services

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