Chinese Culture & Customer Service Workshops in Cairns, Australia - December 11, 2008

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Promotional flyer for Chinese Culture & Customer Service Workshops for regional tourism suppliers in Tropical North Queensland-conducted by TravConsult.

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Chinese Culture & Customer Service Workshops in Cairns, Australia - December 11, 2008

  1. 1. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with  Learn to understand, interact with & look after When: Thursday, December 11, 2008 Chinese tourists! Workshop 1 – 08:00 - 12 :00 All participants  Participate in a timely receive a Workbook forum to openly discuss Workshop 2 – 13:00 - 17:00 on the day with a the Chinese inbound personalised market, its opportunities Where: Hilton Cairns Certificate of and challenges at the Completion being regional level! Cost: $195.00 per participant (Incl. GST) mailed out on December 20!  Prepare your Team for Chinese New Year commencing January 26, 2009! -WINNER of the Gold Award for Service Quality and Human Resource Development at the 2008 Chinese Tourists Welcoming Awards in Beijing! -AWARDED first China Outbound Tourism Quality Label presented at World Travel Market in London, November 2008! -FOUNDING member of China Outbound Tourism Experts Network! Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  2. 2. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with Key Question #1 How important will it be to ensure that the expectations of Chinese visitors to Tropical North QLD are met, and even exceeded? Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  3. 3. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with Answer #1 The results of assessing the way Chinese consumers get product information show that… “… recommendations from friends and relatives score highest… underscoring the need for companies to find ways of generating word-of-mouth excitement.” (The McKinsey Quarterly Report: “What’s New with the Chinese Consumer” – October 2008) Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  4. 4. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with Key Question #2 As a key tourism supplier in TNQ, would you like your management and front-line team to be prepared and ready to achieve optimum results from this growing and maturing market? Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  5. 5. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with Comment... “With the maturing of the market, Chinese travellers are becoming more sophisticated, and beside the mass market, a new discerning clientele is developing which is willing and able to pay for customized services.” (Prof. Dr. Wolfgang Georg Arlt, China Outbound Tourism Research Institute, Berlin) Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  6. 6. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with Workshop Objectives:  To create an understanding of the Mainland Chinese people & why they behave the way they do  To increase levels of tolerance by TNQ service providers for fundamental cross-cultural differences  To learn to provide better service to the Mainland Chinese market  And in doing so, increase the number of word-of-mouth recommendations by Chinese visitors to their friends and relatives about your organisation and the TNQ region Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  7. 7. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with Workshop Outline:  Examine how the events of the 20th century impacts on behaviour of the Chinese people  Gain insight into Chinese culture  Learn & practise basic Chinese useful expressions  Examine the different market segments of the Mainland Chinese customer  Understand the service expectations of Chinese customers  Examine the shopping behaviour of the Chinese market  Complaint Management when dealing with Chinese customers Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au
  8. 8. Chinese Culture and Customer Service Workshops for Tropical North Queensland Tourism Suppliers Presented by in partnership with  Learn to understand, interact with & look after When: Thursday, December 11, 2008 Chinese tourists! Workshop 1 – 08:00 - 12 :00 All participants  Participate in a timely receive a Workbook forum to openly discuss Workshop 2 – 13:00 - 17:00 on the day with a the Chinese inbound personalised market, its opportunities Where: Hilton Cairns Certificate of and challenges at the Completion being regional level! Cost: $195.00 per participant (Incl. GST) mailed out on December 20!  Prepare your Team for Chinese New Year commencing January 26, 2009! -WINNER of the Gold Award for Service Quality and Human Resource Development at the 2008 Chinese Tourists Welcoming Awards in Beijing! -AWARDED first China Outbound Tourism Quality Label presented at World Travel Market in London, November 2008! -FOUNDING member of China Outbound Tourism Experts Network! Places are limited so please book early to avoid disappointment. RSVP - Tuesday, December 9, 2008 via email at trevor@travconsult.com.au or call 0403 362 028 for further information; please visit our website @ www.travconsult.com.au

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