• read computer-generated labels to affix to cartons. (1) • read packing slips to find out the goods' destination and to identify loose parts. (1) • use rate charts to determine the price of shipping a specific parcel. (2) • interpret Workplace Hazardous Materials Information System (WHMIS) symbols and safety posters in the workplace. (1) • read bills of lading and order forms to obtain such information as the shipment contents, customer, transportation company, destination, reference numbers and billing instructions. (2) • read shipping lists to plan the timing of materials and trucks that will enter and exit the yard. (2) • read labels on cartons and verify the contents listed with invoices to ensure that they are accurate. (2) • read a schedule to monitor which employees are working on various jobs and to co-ordinate unloading the trucks. (2) • use a calendar to track shipments. (2) • use a receiving log to record shipments that have been received (1) • complete forms for Customs clearance, indicating the tariff class, weight, unit price and quantity of products. (2)
>>> indicates that MOST respondents use that skill >> indicates that SOME respondents use that skill > Indicates that NONE of the respondents use that skill
Shippers and receivers: • may receive payment from customers and give the correct change when the payment is in cash. (money math) (1) • may approve invoices by checking the calculations for accuracy. (money math) (2) • may total bills including calculation of applicable discounts and taxes to prepare invoices for cash on delivery (C.O.D.) orders. (money math) (3) • may keep track of how much money is collected by recording it in an accounting book. (scheduling or budgeting and accounting math) (1) • may calculate the costs of shipping by various carriers to decide who offers the best value, considering such factors as price and delivery time. (scheduling or budgeting and accounting math) (3) • may take note of the time that a truck sits waiting to be loaded or unloaded, as this determines the charge for waiting time. (measurement and calculation math) (1) • may calculate the weight of a skid by placing each of the boxes on a scale and totaling their weight, or multiplying the weight of one box by the number of boxes. (measurement and calculation math) (2) • may calculate a shipping price using a rate chart. (measurement and calculation math) (2) • may calculate the area and volume of a parcel to inform a carrier how much space it will take. (measurement and calculation math) (2) • may estimate how much inventory is available to fill an order. (numerical estimation) (1) • may estimate shipping prices for prospective clients. (numerical estimation) (2) • may estimate the number of goods which can be ready for shipping, taking into consideration such factors as size, availability of loading materials and resources, and other scheduling priorities. The accuracy of these estimates contributes to profitability. (numerical estimation) (3)
read and write, count, round off, add or subtract, multiply or divide whole numbers. For example, counting items to be shipped, or verifying invoices by multiplying the number of units in a box by the number of boxes. read and write, add or subtract fractions. For example, indicating what fraction of a skid is full. read and write, round off, add or subtract decimals, multiply or divide by a decimal, multiply or divide decimals. For example, reading and writing the price of a shipment, or multiplying by a decimal in order to calculate G.S.T. read and write percents, calculate the percent one number is of another, calculate a percent of a number. For example, calculating percentage discounts. convert between fractions and decimals or percentages, convert between decimals and percentages. For example, converting percent to decimals in order to multiply for tax calculations. solve problems by constructing and solving equations with one unknown. For example, calculating the cost of shipping a product when there are many factors to consider. using scale drawings. perform measurement conversions. For example, converting the weight of goods from pounds to kilograms. calculate areas, calculate volumes. For example, calculating volume in order to calculate the shipping price using a chart showing shipping rates by volume. calculate averages. For example, calculating average shipments handled per week.
Shippers and receivers communicate: >>> In person. >>> Using the telephone. > Using specialized communications signals. For example, using hand signals to direct truck drivers. ------------- Background noise from machinery, trucks, the public address system or the radio can impede communication.
Shippers and receivers: (Working with others) >> Participate in formal discussions about work processes or product improvement. >>> Have opportunities to make suggestions on improving work processes. > Monitor the work performance of others. >> Inform other workers or demonstrate to them how tasks are performed. > Orient new employees. > Select contractors and suppliers. >> Assign routine tasks to other workers. ============== Computer Use >> Use a database. For example, they may access and record shipment information. > Use a spreadsheet. For example, they may enter load weights. > Use bookkeeping, billing and accounting software. For example, they may print orders for their own information. (2) ============ CONTINUOUS LEARNING Learning may be acquired: > As part of regular work activity. > Through training offered in the workplace. > Through reading or other forms of self-study. > Through reading or other forms of self-study: using materials available through work. > Through off-site training.
To ensure profitability in the future, companies should balance their incentives so that they reward both success at the moment and innovation for the future, as well as group or company rather than individual achievement. In addition, employers should foster a culture of commitment to reassure employees that their long-term interests are aligned with those of the companies they serve.
Bimco Emerging Logistics Leadership
Logistics in a Emerging Economy Mapping Your Skills In The Maritime Industry BIMCO CONFERENCE – Dubai - January 8, 2003
Logistics in Emerging Economies <ul><li>Making an effort to change and improve </li></ul><ul><li>Raising performance to advanced standards </li></ul><ul><li>Raising performance bar in dynamic work environment of Logistics </li></ul><ul><li>Focuses on skills and competence development in the maritime industry </li></ul>
<ul><li>Trading more in a diversified economy, but less reliance on the finite oil wealth. </li></ul><ul><li>Integrated Infrastructure </li></ul><ul><li>Building city concept – Hub-and-Spoke System </li></ul><ul><li>Innovative, friendly, open and free trade system actively pursued </li></ul>TransLogistique Training Solutions Rapidly Transforming Economy of UAE
<ul><li>The nautical professions has evolved over centuries to include merchant and naval officers, pilots, harbourmasters, surveyors, ship managers, trainers and those associated with other marine services. </li></ul><ul><li>These professions are worldwide, but despite differences in language, national and commercial interests, nautical professions share the same purpose, which is the safe and efficient operation of seagoing craft. </li></ul>Translogistique Training Solutions Who is in the Maritime Industry ?
<ul><li>Logistics is that part of the supply chain process that plans, implements and controls efficient, effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet customers’ requirements. </li></ul>TransLogistique Training Solutions What is Logistics?
Who is TransLogistique Canada? <ul><li>“ Our mission is to become the leading provider of training in logistics and supply chain management that supports professional development of people to work more productively and effectively in the networked- economy.” </li></ul>
TransLogistique Training Solutions Milestones <ul><ul><li>(‘96-’02) Designed, developed and delivered a curriculum to meet the expectations of the Ministry of Higher Education in a specialized business program dubbed as “ TRADE AND TRANSPORTATION” through Higher Colleges of Technology – producing 63 nationals to the specifications of the industry especially Dubai Customs. </li></ul></ul><ul><ul><li>( June‘02) Co-founded Supply Chain Logistics Group in UAE to support professional development of all expatriates. </li></ul></ul><ul><ul><li>(August ‘02) Introduced on-line education in Transportation & Logistics for the trading community in UAE and Middle East. </li></ul></ul><ul><ul><li>(September ‘02) Presented a research paper on Teaching Methods : An UAE Scenario during the Annual Conference of Council of Logistics Management at San Francisco, USA </li></ul></ul><ul><ul><li>(October ‘02) Organized the First Logistics Conference in the Gulf </li></ul></ul>
<ul><li>Vision </li></ul><ul><li>TransLogistique™ Training Solutions bridges the gap in the knowledge, skills and ultimate competency of program participants in transportation, logistics and supply chain management. Its aim is to prepare people of diverse background for the 21st century and thereby establish a professional program based on the scholarship and expertise of our faculty, participants and recognizable quality of graduates. </li></ul>TransLogistique Training Solutions STATEMENT
To admit the highest caliber and motivated participants· To provide a balanced Transportation and Logistics education with a supply chain management focus that integrates theory and practice· To provide the context for the fullest development of the decisional, leadership, interpersonal, communication and administrative skills of each Transportation and Logistics education· To produce participants who can assume leadership positions in Transportation, International Business and Logistics industry· To transform all possibilities into realities of a professional career development in Logistics and Supply Chain Management TransLogistique Training Solutions Goals
Reading text Document use Writing Numeracy Oral communication Thinking skills Problem solving Decision making Job task planning and organizing Significant use of memory Finding information Working with others Computer use Continuous learning TransLogistique Training Solutions Mapping Essential Skills
Document use Oral communication Job task planning and organizing TransLogistique Training Solutions Essential Skills For Shippers and Receivers
• read memos from suppliers about product deliveries and shipping procedure changes. (frequently) (1) • read customs forms for information about customs regulations, categories and duty numbers. (1) • read notes from other workers or the supervisor, setting priorities after a shift change. (daily) (1) • refer to Material Safety Data Sheets (MSDS) to learn whether goods coming into the plant are hazardous and how they should be handled. (3) • read contracts between the shipping and trucking companies to check pricing and terms of payment (2) • read policy manuals to learn about shipping procedures for various companies. (frequently) (3) TransLogistique Training Solutions Skills for Shippers & Receivers- READING
TransLogistique Training Solutions Skills for Shippers & Receivers- Reading Profile To read the full text to critique or to evaluate. To read the full text to understand or to learn. To skim for overall meaning, to get the 'gist'. To scan for specific information/To locate information > > Reports, Books, Journals >> > Manuals, Specifications, Regulations >> > Notes, Letters, Memos > >> Labels > > >> Forms Purpose of Reading Type of Text
TransLogistique Training Solutions Skills For Shippers & Receivers – Examples of Document Use Computer-Generated Labels Shipping List Workplace Hazardous Materials Information
<ul><li>May draw sketches of warehouse floor plans to help organize goods. >>> </li></ul><ul><li>Read signs, labels or lists. >>> </li></ul><ul><li>Complete forms by marking check boxes, recording numerical information or entering words, phrases or sentences.>>> </li></ul><ul><li>Read completed forms containing check boxes, numerical entries, phrases, addresses or sentences. >>> </li></ul><ul><li>Read tables, schedules or other table-like text. >> </li></ul><ul><li>Enter information in tables, schedules or other table-like texts. > </li></ul><ul><li>Obtain specific information from graphs or charts. > </li></ul><ul><li>Interpret scale drawings. > </li></ul><ul><li>Obtain information from sketches, pictures or icons. </li></ul><ul><li>TransLogistique Training Solutions </li></ul><ul><li>Skills – Creating </li></ul><ul><li>Documents </li></ul>
TransLogistique Training Solutions Writing Skills • write brief loading and delivery instructions to truck drivers. (1) • write short reminders to themselves about tasks they must do (1) • write memos to the front office to inform staff of an incorrect shipment or bill of lading. (1) • complete labels and bills of lading for shipments. (1) • make entries in a book describing what is received and what is sent out each day. These entries refer to smaller customers who do not ship through trucking companies and include reference numbers, number of packages, type of product and billing instructions. (1) • write short reports to carriers about damaged or missing goods. (2)
TransLogistique Training Solutions Skills For Shippers & Receivers Writing Profile Longer Texts To Present an evaluation / or critique To present an analysis or comparison To persuade / to justify a request To inform / To request information To keep a record / To document To organize / To Remember >> Texts rarely requiring more than one paragraph >> >>> >> Texts requiring less than one paragraph of new text Purpose For Writing Length
<ul><li>Money Math </li></ul><ul><li>Scheduling, Budgeting & Accounting </li></ul><ul><li>Measurement & Calculation </li></ul><ul><li>Numerical Estimation </li></ul>TransLogistique Training Solutions Skills - Numeracy
TransLogistique Training Solutions Type of Numeric Ability Statistics and Probability Summary Calculations Shape and Spatial Sense Measurement conversions Areas, Perimeter, Volumes Patterns and Relations Equations Formulae Number Concepts Whole Numbers Rational Numbers- Fractions Rational Numbers – Decimal Rational Numbers – Percent Equivalent Rational Numbers
How Calculations are Performed >>> In their heads. >> Using a pen and paper. >>> Using a calculator. > Using a computer. Measurement Instruments Used > Time. For example, using a watch or calendar. >>> Weight or mass. For example, using scales. >> Distance or dimension. For example, using a ruler or tape measure. >>> Using the metric measurement system. TransLogistique Training Solutions Calculations
Listen to announcements over loudspeakers. (1) Give direction to co-workers for various tasks, such as gathering goods from different departments or deploying goods on the floor. (1) Interact with truck drivers to direct them to the appropriate docks and to verify that the shipment is received in good condition. (1) Interact with clients and carriers in person or over the phone. (1) TransLogistique Training Solutions Oral Communication
Exchange information with co-workers, managers and supervisors. (2) Listen to instructions and directions from supervisors on shipping schedules, the arrival of goods and details of waybills and orders (1) Discuss the co-ordination of complex tasks and production schedules with co-workers. (2) Instruct new employees on how to perform tasks. (2) Direct customers to docks and answer their questions about orders. (1) TransLogistique Training Solutions Oral Communication
Problem Solving • Deal with delayed shipments or damaged goods. They discuss the details with supervisors or suppliers and fill out the appropriate forms. (frequently) (1) • May receive the wrong product for an order. They determine the most appropriate solution, such as returning the merchandise or storing it for use in another order. (occasionally) (2) • Receive payment slips which are incorrectly filled out. They consult with co-workers for information or contact clients and carriers to clarify the payment details (2) • May have to cope with the arrival of large shipments of improperly packed goods while short of staff. They determine how best to arrange for quick unloading of goods without damage, using available staff. (2) TransLogistique Training Solutions Thinking Skills
Decision Making • decide how to redirect lost packages. (1) • decide how much stock to bring out of the stock room, based on the number of orders and the quantity of products in each order. (1) • decide the order in which trucks load and unload when there are more trucks than available docks. (2) • decide how best to transport goods, based on shipment size, client deadlines, processing delays, overall cost and payment method. (2) • decide which carrier to use, based on cost, method of transport, urgency, special rates and shipment size. (2) • decide whether to ship an incomplete order, taking into account the possibility of customers complaining or of losing contracts. (3) TransLogistique Training Solutions Thinking Skills
Significant Use of Memory <ul><li>Shippers and receivers: </li></ul><ul><li>remember shipping regulations . </li></ul><ul><li>remember which orders have priority </li></ul><ul><li>remember the pickup and delivery times of various shipping companies </li></ul><ul><li>remember how much of each product will fill a split load. </li></ul><ul><li>may remember dimensions and weights of various products in order to estimate loads. </li></ul>
Other Important Skills Working With Others Computer Use Continuous Learning
<ul><ul><li> </li></ul></ul>TransLogistique Training Solutions Pay For Performance Pay for performance has become one of the mantras of modern management, yet most rewards are based on current business, not exploration.
<ul><li>Philbhert N, your answers to the questions indicate that you tend </li></ul><ul><li>toward being a Socializer . Characteristics of a Socializer: </li></ul><ul><li>Strengths: persuasion, interacting with others </li></ul><ul><li>Weaknesses: disorganization, carelessness </li></ul><ul><li>Irritation: routine </li></ul><ul><li>Goals: popularity, applause </li></ul><ul><li>Fear: loss of prestige </li></ul><ul><li>Motivator: recognition Socializers are friendly, enthusiastic people who like to be where the action is. Their primary strengths are enthusiasm, charm, persuasiveness, and warmth. They are eternal optimists with an abundance of charisma; Qualities that help them influence people and build alliances to accomplish their goals. </li></ul>TransLogistique Training Solutions - Canada Results of Assessment – Behavioural Style : www.platinumrule.com
<ul><li>Prescription before diagnosis is malpractice – </li></ul><ul><li>Dr Tony Alessandra </li></ul>TransLogistique Training Solutions - Canada Quote of the Day
Increasing computerization may mean that more shippers and receivers will require computer skills in order to work with computerized forms and invoices and to use bar-coding. TransLogistique Training Solutions Future Trends Affecting Essential Skills
For Your Time and Attention. Keep Learning To Grow in Wisdom of The Sea and Global Logistics!!