Workforce Management & BPM Integration

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    Workforce Management & BPM Integration - Presentation Transcript

    1. Welcome Robert M. Shapiro Senior Vice President: Research Global 360 SessionTitle: Workforce Management & BPM integration
    2. Overview • Business Process Management Suite • Analytics Architecture • Simulator • Workforce Management Scheduler • Case Study: ROI in Wholesale Lock Box application • Typical Pattern of Use • Conclusions April 21-23, 2008 2 Renaissance Washington, DC
    3. BPMS Overview April 21-23, 2008 3 Renaissance Washington, DC

    + Nathaniel PalmerNathaniel Palmer, 2 years ago

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