Jon Tigges Grant Thornton Winning the BPM Implementation War:  How Lessons Learned in Iraq can Help You in the Trenches of...
What We're Going to Talk About… <ul><li>Similarities between BPM implementations and counterinsurgencies </li></ul><ul><li...
My Background <ul><li>Retired Air Force Lieutenant Colonel </li></ul><ul><ul><li>Developed and deployed five software syst...
BPM Implementations are a Lot Like Fighting an Insurgency <ul><li>Goal :  Enterprise-wide victory won a heart at a time </...
Similarities Between Iraq and US BPM Implementations Virtual kidnappings by detractors Actual kidnappings by detractors Se...
Counterinsurgency is not Warfare <ul><li>Comes under the category of Military Operations by Other Than Warfare (MOOTW) </l...
Iraq Revived the need for a Counter-Insurgency Doctrine <ul><li>Cold War concept applied in a New World Order </li></ul><u...
Why Do We Approach BPM as Naively as We did Iraq? <ul><li>Common Assumptions: </li></ul><ul><ul><li>We will depose the cur...
Reality in Iraq and BPM <ul><li>The people didn't all surrender </li></ul><ul><li>Not all the people cheered nor embraced ...
The Solution in Iraq <ul><li>Called the &quot;Surge&quot; </li></ul><ul><ul><li>The reality is that it was classic resurre...
MOOTW Principles <ul><li>Objective </li></ul><ul><li>Unity of Effort  </li></ul><ul><li>Security </li></ul><ul><li>Restrai...
Objective <ul><li>The aim of MOOTW is to direct every operation toward a clearly defined, decisive, and attainable objecti...
Unity of Effort  <ul><li>Seek unity, mutual trust, and cohesion in every operation </li></ul>
Security <ul><li>Never permit hostile factions to acquire a military, political, or informational advantage.  </li></ul>
Restraint <ul><li>Judicious use of force is necessary, carefully balancing the need for security, the conduct of operation...
Perseverance <ul><li>It may require years to achieve the desired results.  </li></ul>
Legitimacy <ul><li>Committed forces sustain the legitimacy of the operation and the host government based on the perceptio...
Objective <ul><li>The aim of MOOTW is to direct every operation toward a clearly defined, decisive, and attainable objecti...
Unity of Effort  <ul><li>Seek unity, mutual trust, and cohesion in every operation </li></ul><ul><li>BPM Application </li>...
Security <ul><li>Never permit hostile factions to acquire a military, political, or informational advantage </li></ul><ul>...
Restraint <ul><li>Judicious use of force is necessary, carefully balancing the need for security, the conduct of operation...
Perseverance <ul><li>It may require years to achieve the desired results </li></ul><ul><li>BPM Application </li></ul><ul><...
Legitimacy <ul><li>Committed forces sustain the legitimacy of the operation and the host government based on the perceptio...
Summary <ul><li>BPM implementations reflect counterinsurgency operations </li></ul><ul><li>Require a &quot;special ops&quo...
Discussion
Thank  You! <ul><li>Jon Tigges </li></ul><ul><li>Senior Manager </li></ul><ul><li>Grant Thornton   </li></ul><ul><li>Conta...
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Wining the BPM Implementation War: How Lessons Learned in Iraq Can Help You in the Trenches of American Business

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Wining the BPM Implementation War: How Lessons Learned in Iraq Can Help You in the Trenches of American Business

  1. 1. Jon Tigges Grant Thornton Winning the BPM Implementation War:  How Lessons Learned in Iraq can Help You in the Trenches of American Business
  2. 2. What We're Going to Talk About… <ul><li>Similarities between BPM implementations and counterinsurgencies </li></ul><ul><li>What are MOOTW principles </li></ul><ul><li>How these can help you with BPM </li></ul>
  3. 3. My Background <ul><li>Retired Air Force Lieutenant Colonel </li></ul><ul><ul><li>Developed and deployed five software systems over 15 years </li></ul></ul><ul><li>Spent the last year working with the Iraqi government building their financial and procurement systems </li></ul><ul><li>Saw a radical turn in the country in a matter of months once counterinsurgency principles were applied </li></ul><ul><ul><li>Believe we can apply this to Business Process Management implementations </li></ul></ul>
  4. 4. BPM Implementations are a Lot Like Fighting an Insurgency <ul><li>Goal : Enterprise-wide victory won a heart at a time </li></ul><ul><ul><li>Cultural dimension </li></ul></ul><ul><ul><li>Political dimension </li></ul></ul><ul><ul><li>Security dimension </li></ul></ul>
  5. 5. Similarities Between Iraq and US BPM Implementations Virtual kidnappings by detractors Actual kidnappings by detractors Security Enterprise-wide disconnect between functions Enterprise-wide disconnect between functions Problem Process modeling, measurement, & mgmt Process modeling, measurement, & mgmt Solution Different functions… different agendas Different sects… different agendas Political Language and functional differences Language and sectarian differences Culture US Iraq Issue
  6. 6. Counterinsurgency is not Warfare <ul><li>Comes under the category of Military Operations by Other Than Warfare (MOOTW) </li></ul><ul><li>Primary actors are Special Forces </li></ul>
  7. 7. Iraq Revived the need for a Counter-Insurgency Doctrine <ul><li>Cold War concept applied in a New World Order </li></ul><ul><ul><li>&quot;The military forces that successfully defeat insurgencies are usually those able to overcome their institutional inclination to wage conventional war against insurgents.&quot; </li></ul></ul><ul><ul><li>Army Field Manual No. 3-24, &quot;Counterinsurgency&quot; </li></ul></ul>
  8. 8. Why Do We Approach BPM as Naively as We did Iraq? <ul><li>Common Assumptions: </li></ul><ul><ul><li>We will depose the current software regime </li></ul></ul><ul><ul><li>The liberated users will cheer and welcome us </li></ul></ul><ul><ul><li>We will go on to liberate our next customer </li></ul></ul>
  9. 9. Reality in Iraq and BPM <ul><li>The people didn't all surrender </li></ul><ul><li>Not all the people cheered nor embraced us </li></ul><ul><li>Not every person embraced the new way of life </li></ul><ul><li>Soon you're facing an insurgency that you may not be able to defeat </li></ul>
  10. 10. The Solution in Iraq <ul><li>Called the &quot;Surge&quot; </li></ul><ul><ul><li>The reality is that it was classic resurrection of counterinsurgency techniques </li></ul></ul><ul><ul><li>Not just about adding more people </li></ul></ul><ul><ul><ul><li>It was what they did and how they did it </li></ul></ul></ul><ul><li>Used MOOTW principles </li></ul><ul><ul><li>Direct action against bad actors </li></ul></ul><ul><ul><li>Stability operations for good actors </li></ul></ul>What are MOOTW Principles and how do they apply to BPM Implementation?
  11. 11. MOOTW Principles <ul><li>Objective </li></ul><ul><li>Unity of Effort </li></ul><ul><li>Security </li></ul><ul><li>Restraint </li></ul><ul><li>Perseverance </li></ul><ul><li>Legitimacy </li></ul>
  12. 12. Objective <ul><li>The aim of MOOTW is to direct every operation toward a clearly defined, decisive, and attainable objective. </li></ul>
  13. 13. Unity of Effort <ul><li>Seek unity, mutual trust, and cohesion in every operation </li></ul>
  14. 14. Security <ul><li>Never permit hostile factions to acquire a military, political, or informational advantage. </li></ul>
  15. 15. Restraint <ul><li>Judicious use of force is necessary, carefully balancing the need for security, the conduct of operations, and the political objective. </li></ul>
  16. 16. Perseverance <ul><li>It may require years to achieve the desired results. </li></ul>
  17. 17. Legitimacy <ul><li>Committed forces sustain the legitimacy of the operation and the host government based on the perception by a specific audience of the legality, morality, or rightness of a set of actions. </li></ul>
  18. 18. Objective <ul><li>The aim of MOOTW is to direct every operation toward a clearly defined, decisive, and attainable objective. </li></ul><ul><li>BPM Application </li></ul><ul><ul><li>Have you clearly defined hat constitutes mission success? </li></ul></ul><ul><ul><li>Have you identified my cause the implementation to be cancelled before success is achieved? </li></ul></ul>
  19. 19. Unity of Effort <ul><li>Seek unity, mutual trust, and cohesion in every operation </li></ul><ul><li>BPM Application </li></ul><ul><ul><li>Does your team mutually trust one another? </li></ul></ul><ul><ul><li>Has your implementation team worked together before and have a track record of success? </li></ul></ul><ul><ul><li>Is your team clearly united in purpose? </li></ul></ul><ul><ul><li>Does your team include all the key specialties? </li></ul></ul><ul><ul><li>Are your people taking individual initiative that supports team outcomes? </li></ul></ul>
  20. 20. Security <ul><li>Never permit hostile factions to acquire a military, political, or informational advantage </li></ul><ul><li>BPM Application </li></ul><ul><ul><li>Have you identified friendly and hostile forces? </li></ul></ul><ul><ul><li>Have you ensured that hostile forces have been neutralized? </li></ul></ul><ul><ul><li>Have you joined hands with the freedom fighters and trained them to take and defend their own land? </li></ul></ul>
  21. 21. Restraint <ul><li>Judicious use of force is necessary, carefully balancing the need for security, the conduct of operations, and the political objective. </li></ul><ul><li>BPM Application </li></ul><ul><ul><li>Have you carefully used your sponsor's authority to achieve key objectives or wasted valuable good will on minor points? </li></ul></ul><ul><ul><li>Have you identified and communicated the political land mines of the organization your working in? </li></ul></ul>
  22. 22. Perseverance <ul><li>It may require years to achieve the desired results </li></ul><ul><li>BPM Application </li></ul><ul><ul><li>Is your sponsor committed to a long-term fight? </li></ul></ul><ul><ul><li>Has he/she communicated their commitment clearly and consistently to the user base? </li></ul></ul><ul><ul><li>Is your team organized, trained, equipped and mentally prepared to sustain a protracted fight? </li></ul></ul>
  23. 23. Legitimacy <ul><li>Committed forces sustain the legitimacy of the operation and the host government based on the perception by a specific audience of the legality, morality, or rightness of a set of actions. </li></ul><ul><li>BPM Application </li></ul><ul><ul><li>Is your effort achieving a noble cause? </li></ul></ul><ul><ul><li>Are your team members demonstrating honor and integrity in the way they conduct business? </li></ul></ul><ul><ul><li>Is your team winning hearts and minds or carelessly &quot;carpet bombing&quot; the neighborhood? </li></ul></ul>
  24. 24. Summary <ul><li>BPM implementations reflect counterinsurgency operations </li></ul><ul><li>Require a &quot;special ops&quot; mentality to succeed </li></ul><ul><li>Apply MOOTW principles to help you win here in the trenches of US business </li></ul>
  25. 25. Discussion
  26. 26. Thank You! <ul><li>Jon Tigges </li></ul><ul><li>Senior Manager </li></ul><ul><li>Grant Thornton </li></ul><ul><li>Contact Information: </li></ul><ul><li>703.618.3633 </li></ul><ul><li>[email_address] </li></ul>

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