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Wining the BPM Implementation War:  How Lessons Learned in Iraq Can Help You in the Trenches of American Business
 

Wining the BPM Implementation War: How Lessons Learned in Iraq Can Help You in the Trenches of American Business

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    Wining the BPM Implementation War:  How Lessons Learned in Iraq Can Help You in the Trenches of American Business Wining the BPM Implementation War: How Lessons Learned in Iraq Can Help You in the Trenches of American Business Presentation Transcript

    • Jon Tigges Grant Thornton Winning the BPM Implementation War:  How Lessons Learned in Iraq can Help You in the Trenches of American Business
    • What We're Going to Talk About…
      • Similarities between BPM implementations and counterinsurgencies
      • What are MOOTW principles
      • How these can help you with BPM
    • My Background
      • Retired Air Force Lieutenant Colonel
        • Developed and deployed five software systems over 15 years
      • Spent the last year working with the Iraqi government building their financial and procurement systems
      • Saw a radical turn in the country in a matter of months once counterinsurgency principles were applied
        • Believe we can apply this to Business Process Management implementations
    • BPM Implementations are a Lot Like Fighting an Insurgency
      • Goal : Enterprise-wide victory won a heart at a time
        • Cultural dimension
        • Political dimension
        • Security dimension
    • Similarities Between Iraq and US BPM Implementations Virtual kidnappings by detractors Actual kidnappings by detractors Security Enterprise-wide disconnect between functions Enterprise-wide disconnect between functions Problem Process modeling, measurement, & mgmt Process modeling, measurement, & mgmt Solution Different functions… different agendas Different sects… different agendas Political Language and functional differences Language and sectarian differences Culture US Iraq Issue
    • Counterinsurgency is not Warfare
      • Comes under the category of Military Operations by Other Than Warfare (MOOTW)
      • Primary actors are Special Forces
    • Iraq Revived the need for a Counter-Insurgency Doctrine
      • Cold War concept applied in a New World Order
        • "The military forces that successfully defeat insurgencies are usually those able to overcome their institutional inclination to wage conventional war against insurgents."
        • Army Field Manual No. 3-24, "Counterinsurgency"
    • Why Do We Approach BPM as Naively as We did Iraq?
      • Common Assumptions:
        • We will depose the current software regime
        • The liberated users will cheer and welcome us
        • We will go on to liberate our next customer
    • Reality in Iraq and BPM
      • The people didn't all surrender
      • Not all the people cheered nor embraced us
      • Not every person embraced the new way of life
      • Soon you're facing an insurgency that you may not be able to defeat
    • The Solution in Iraq
      • Called the "Surge"
        • The reality is that it was classic resurrection of counterinsurgency techniques
        • Not just about adding more people
          • It was what they did and how they did it
      • Used MOOTW principles
        • Direct action against bad actors
        • Stability operations for good actors
      What are MOOTW Principles and how do they apply to BPM Implementation?
    • MOOTW Principles
      • Objective
      • Unity of Effort
      • Security
      • Restraint
      • Perseverance
      • Legitimacy
    • Objective
      • The aim of MOOTW is to direct every operation toward a clearly defined, decisive, and attainable objective.
    • Unity of Effort
      • Seek unity, mutual trust, and cohesion in every operation
    • Security
      • Never permit hostile factions to acquire a military, political, or informational advantage.
    • Restraint
      • Judicious use of force is necessary, carefully balancing the need for security, the conduct of operations, and the political objective.
    • Perseverance
      • It may require years to achieve the desired results.
    • Legitimacy
      • Committed forces sustain the legitimacy of the operation and the host government based on the perception by a specific audience of the legality, morality, or rightness of a set of actions.
    • Objective
      • The aim of MOOTW is to direct every operation toward a clearly defined, decisive, and attainable objective.
      • BPM Application
        • Have you clearly defined hat constitutes mission success?
        • Have you identified my cause the implementation to be cancelled before success is achieved?
    • Unity of Effort
      • Seek unity, mutual trust, and cohesion in every operation
      • BPM Application
        • Does your team mutually trust one another?
        • Has your implementation team worked together before and have a track record of success?
        • Is your team clearly united in purpose?
        • Does your team include all the key specialties?
        • Are your people taking individual initiative that supports team outcomes?
    • Security
      • Never permit hostile factions to acquire a military, political, or informational advantage
      • BPM Application
        • Have you identified friendly and hostile forces?
        • Have you ensured that hostile forces have been neutralized?
        • Have you joined hands with the freedom fighters and trained them to take and defend their own land?
    • Restraint
      • Judicious use of force is necessary, carefully balancing the need for security, the conduct of operations, and the political objective.
      • BPM Application
        • Have you carefully used your sponsor's authority to achieve key objectives or wasted valuable good will on minor points?
        • Have you identified and communicated the political land mines of the organization your working in?
    • Perseverance
      • It may require years to achieve the desired results
      • BPM Application
        • Is your sponsor committed to a long-term fight?
        • Has he/she communicated their commitment clearly and consistently to the user base?
        • Is your team organized, trained, equipped and mentally prepared to sustain a protracted fight?
    • Legitimacy
      • Committed forces sustain the legitimacy of the operation and the host government based on the perception by a specific audience of the legality, morality, or rightness of a set of actions.
      • BPM Application
        • Is your effort achieving a noble cause?
        • Are your team members demonstrating honor and integrity in the way they conduct business?
        • Is your team winning hearts and minds or carelessly "carpet bombing" the neighborhood?
    • Summary
      • BPM implementations reflect counterinsurgency operations
      • Require a "special ops" mentality to succeed
      • Apply MOOTW principles to help you win here in the trenches of US business
    • Discussion
    • Thank You!
      • Jon Tigges
      • Senior Manager
      • Grant Thornton
      • Contact Information:
      • 703.618.3633
      • [email_address]