Jon Pyke Keynote Address

Slide 1: Welcome to Transformation and Innovation 2007 The Business Transformation Conference Jon Pyke Chairman Workflow Management Coalition Founder and CEO The Process Factory SessionTitle: Understanding your Organization’s Processes May 22-24, 2007 1 The Business Transformation Conference Washington Dulles Hilton

Slide 2: A Definition Business Process Management (BPM) is a natural and holistic management approach to operating business that produces a highly efficient, agile, innovative, and adaptive organization that far exceeds that achievable through traditional management approaches. May 22-24, 2007 2 The Business Transformation Conference Washington Dulles Hilton

Slide 3: What’s it really all about? Wikipedia defines Business Process Management thus: “The term Business Process Management (or BPM) is a set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs. As these activities are usually aided by software tools, the term BPM is synonymously used to refer to the software tools themselves.” May 22-24, 2007 3 The Business Transformation Conference Washington Dulles Hilton

Slide 4: Think Regulations Service Levels Risk Compliance Main Business Process Business Process Management Layer Transactions SOA Data May 22-24, 2007 4 The Business Transformation Conference Washington Dulles Hilton

Slide 5: Why we do BPM* Makes it easier to improve business processes and create new ones Enables the automation of processes across the entire organization and beyond Provides managers with real-time information on performance Allows organizations to take full advantage of new computing services. Puts existing and new processes under the direct control of business managers – no technology * Source: Understanding your organization’s Processes – Pyke et al - CUP May 22-24, 2007 5 The Business Transformation Conference Washington Dulles Hilton

Slide 6: Business Process Management It’s about People It’s about Business The business need It’s about managing performance It’s about improved control It’s not about SOA!!! Yucky technical stuff It’s not about Web Services May 22-24, 2007 6 The Business Transformation Conference Washington Dulles Hilton

Slide 7: BPM Evolution where these two technologies overlap • where they are different • which mathematical models to use • which standards are applicable to which part of the stack • and all that associated puff. • May 22-24, 2007 7 The Business Transformation Conference Washington Dulles Hilton

Slide 8: Origin discussions are behind us: One technology begat the other – But now they appear to be diverging – Some platform vendors suggest BPM: • It’s only about system-to-system • People not involved But we know different!!! May 22-24, 2007 8 The Business Transformation Conference Washington Dulles Hilton

Slide 9: It sucks Workflow sucks because poor assumptions Too inflexible People don’t tend to work that way The unexpected is ever present Not any of my products you understand May 22-24, 2007 9 The Business Transformation Conference Washington Dulles Hilton

Slide 10: It sucks BPM sucks because it ignores carbon But it’s good because of heritage Systems do as you expect BPEL4PEOPLE won’t fix the problem May 22-24, 2007 10 The Business Transformation Conference Washington Dulles Hilton

Slide 11: It sucks The Web sucks because it bombards us with too much info – most of which we can’t absorb Web 2.0 will suck harder – because we’ll get even more stuff than we do now May 22-24, 2007 11 The Business Transformation Conference Washington Dulles Hilton

Slide 12: Emerging Trends* RFID VoIP IM retention SMS retention Workgroup collaboration Tracking the content and distribution of: – RSS feeds, – corporate blogs – internal wikis May 22-24, 2007 12 *AiiM Emtag The Business Transformation Conference November 2006 Washington Dulles Hilton

Slide 13: Business will get harder More compliance More competition More control But more information More unstructured communication Harder to manage and track May 22-24, 2007 13 The Business Transformation Conference Washington Dulles Hilton

Slide 14: Document Mgt. Workflow / BPM EMAIL PLM FAX PHONE FACE-TO-FACE REPORTS BLOGS WIKIS SOCIAL NETS INSTANT MESSAGING WEB SEARCH MAILING LISTS CHAT VIDEO-CONF. INTRANET ERP Other Enterprise Apps. May 22-24, 2007 14 The Business Transformation Conference Washington Dulles Hilton Source Peter Fingar

Slide 15: What’s the answer? Understanding the business processes exist at 2 levels (the Silicon and the Carbon) takes us a long way towards understanding how we solve this potential problem. 15

Slide 16: The Compliance Gap The Business Process – where two worlds collide May 22-24, 2007 16 The Business Transformation Conference Washington Dulles Hilton

Slide 17: BPM as a Web Services mind set The process is seen as a set of service interactions by the IT people – this is OK but doesn’t mean anything to the business Customer Service Integration (Client/Server) (EAI Packages) Customers (Databases) J2EE Java (Application Servers) Logistics (Mainframes) ERP (Packages) Content/ Personalisation (Interaction Packages) May 22-24, 2007 17 The Business Transformation Conference Washington Dulles Hilton

Slide 18: Customers Mobile Workforce Supply Chain Partners Business Interaction Process Integration Technology Data Process Portals Home-grown Windows Mainframes Unix Packaged Apps ERP Terminal Apps Content Mgmt May 22-24, 2007 18 The Business Transformation Conference Washington Dulles Hilton

Slide 19: Knowledge Intensive BPM Process based technology that understands the needs of people and supports the inherent “spontaneity” of the human mind is the next logical step, and we might be tempted to name this potential paradigm shift “Knowledge Intensive Business Processes”. All we know and love about BPM still valid – SOA, Web Services, Systems to Systems etc. – IC-BPMS But Human side is not simply forms routing and work queues You’re managing cases!!!! May 22-24, 2007 19 The Business Transformation Conference Washington Dulles Hilton

Slide 20: Knowledge Intensive BPM The key differentiating factor of a case handling environment is the ability to run multiple procedures against a given case of work—the primacy is with the case rather than the process that is used to support a work item Case Handling systems leverage the capability to associate virtually any number of objects within the context of a case – Processes, documents, attributes, resources, assets Processes tend to “unfold” rather than rely on a priori design time decisions (but within the context of an overall framework) May 22-24, 2007 20 The Business Transformation Conference Washington Dulles Hilton

Slide 21: Document Mgt. Workflow / BPM PLM Case A Human Interaction Management Project B System Case C ERP Other Enterprise Apps. May 22-24, 2007 21 The Business Transformation Conference Washington Dulles Hilton Source Peter Fingar

Slide 22: Mgt. Control Compliance Jen Jim John Jack Project Jane A Case B Jill Joe Vertical Apps. Workflow/BPM Doc. Mgt. PLM ERP Business Rules Database Knowledge Mgt. IT SYSTEMS May 22-24, 2007 22 The Business Transformation Conference Washington Dulles Hilton

Slide 23: Key points to recognize The unpredictable actions of the carbon components are not ad-hoc processes, Nor are they exception handling (ask anyone with a six sigma background about exceptions and you’ll understand very quickly what I mean). This is all about the unstructured interactions between people – in particular knowledge workers. These unstructured and unpredictable interactions can, and do, take place all the time – and it’s only going to get worse! The advent of Web 2.0, social computing, SaaS etc. etc., are already having, and will continue to have, a profound effect on the way we manage and do business. May 22-24, 2007 23 The Business Transformation Conference Washington Dulles Hilton

Slide 24: Thank Thank You www.theprocessfactory.com www.wfmc.org Jon Pyke Chairman Workflow Management Coalition Founder and CEO The Process Factory Contact Information: Information@theprocessfactory.com May 22-24, 2007 24 The Business Transformation Conference Washington Dulles Hilton