Improving Enterprise Performance using a Business Process Improvement Discipline
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5. API Project Management Team Project Management Team GSS (QS) AAS (QF) TMVCS (QM) OCIO (QL) CAR (QC) Controller (QB) BPI (QP) Region AM (QV) April Kestyn Charles Popelka Rebecca Koses Jack Wachsstock (R2) Bob Niewood (R3) Randall Matlack (R3) Jeff Chao Erville Koehler Kathleen Carson Butch Roach Stephanie Trout Gail Hauswirth Steven Hutchinson Observing: George Thomas GSA OCIO Robert Maslyn GSA OCAO ITS (QT)
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7. Value Chain to Workflow Align systems with defined business processes Create and maintain processes for collaborative customer and stakeholder relationships INTERNAL PROCESSES AND TECHNOLOGY Develop consistent, effective, and efficient business processes
8. FAS-wide Process Improvement Governance Business Strategy Group API IT Project Mgmt Team (PMT) Segment CPI Team Segment CPI Team Segment CPI Team Segment CPI Team Strategy/ Direction/Prioritization End-to-End Process Design & IT Alignment Scope & Targets Common Process Segment Should-Be State Acquisition Process Improvement Plan API Shared Repository Facilitate Acquisition/Execute Delivery Teams Create Acquisition Sources/Business Intel Teams A common process segment is a set of business activities from various business lines with sufficient commonality to be the subject of a single process design. Strategic Initiatives LSS, One GSA, Etc.
10. FAS Enterprise-Wide Acquisition Framework “ As a customer, I am looking for data. Tell me what I bought; it will make me come back. FEMA goes to a non-GSA source because of their ability to provide data.” - Dee Lee at the Coalition for Government Procurement, November 2007
11. Major End-to-end Acquisition Process Break-out Create Acquisition Sources Define Need Develop Acquisition Strategy Develop Solicitation Process New Offers Maintain Agreements Facilitate Acquisitions Qualify Fund Acquire Execute Deliveries Process Order Deliver Goods/ Services Manage Funds Close-Out Provide Customer Care Process Service Request Deliver Services Manage Funds Close-Out Provide Business Intelligence Define Data Collect Data Normalize Data Analyze Data Publish Data Partner Services - Full Services - Assisted Services - Self Services
14. Common Process Team Kathy Jocoy Auburn, WA Nathan Stewart Kansas City, MO Chris Popp Donna Peck Fort Worth, TX Bob Niewood Randall Matlack Philadelphia, PA David Griffin San Diego, CA Team members from each business line Crystal City, VA Willow Wood, VA Nationwide and FAS-wide Participation with 24 Members
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17. Quantifying Results: Driving-out unproductive activities, delays and bottlenecks As-Is Target Direct Value Added Work Non-value Added Tasks Collaboration Delays Resource Bottlenecks 120 Days Average Supervisor Knowledge Staff X Days Y Days Z Days Direct Value Added Work 30 Days Rework Support Staff Eliminate Non-value add work and understand constraints
18. Business Process Modeling Notation (BPMN) System Role System Requirement Data Requirement People Role External - Internal Business Rule Business Activity