Ed Stephan PMP ® CACI International, Inc. Session Title: Improving Businesses Performance: Demystifying Simulation and Optimization Welcome to Transformation and Innovation 2007 The Business Transformation Conference Welcome

Ed Stephan

PMP ®

CACI International, Inc.

Session Title:

Improving Businesses Performance: Demystifying Simulation and Optimization

This presentation will… Help simplify how to use these toolsets to improve business processes performance ID the types of business problems that can benefit Examine the documentation perspective of simulation Show how simulation and optimization are integrated

Help simplify how to use these toolsets to improve business processes performance

ID the types of business problems that can benefit

Examine the documentation perspective of simulation

Show how simulation and optimization are integrated

Overview How to achieve business performance improvement: Through the use of simulation techniques and technologies Through the use of optimization techniques and technologies

How to achieve business performance improvement:

Through the use of simulation techniques and technologies

Through the use of optimization techniques and technologies

This presentation will… Help simplify how to use simulation to significantly improve business process performance ID the types of business problems that can benefit Examine the documentation perspective of simulation Show how simulation and optimization are integrated

Help simplify how to use simulation to significantly improve business process performance

ID the types of business problems that can benefit

Examine the documentation perspective of simulation

Show how simulation and optimization are integrated

Object-based Model Development

Drill-down Approach Processes unique to NS are distinguished from processes unique to OS

Drill-down w/in 1. Announcement & Selection SIMPROCESS Model of VA Nurse Recruitment & Selection Process: 144 Individual Tasks 79 Logical Branches Top-level View of Process:

SIMPROCESS Model of VA Nurse Recruitment & Selection Process:

144 Individual Tasks

79 Logical Branches

Drill-down within 1.1 Vacancy Occurs

Comparison of AS-IS & WHAT-IF Histograms AS-IS WHAT-IF

This presentation will… Help simplify how to use these toolsets to improve business process performance Identify the types of business problems that can benefit from the application of this technology Examine the documentation perspective of simulation Show how simulation and optimization are integrated

Help simplify how to use these toolsets to improve business process performance

Identify the types of business problems that can benefit from the application of this technology

Examine the documentation perspective of simulation

Show how simulation and optimization are integrated

Candidates for Simulation and Optimization Labor-intensive activities (e.g. personnel recruitment)

Labor-intensive activities (e.g. personnel recruitment)

Projected Benefits of Specific Improvements

Candidates for Simulation and Optimization Labor-intensive activities (e.g. personnel recruitment) Complex combinations of high volume activities where it’s prototyping isn’t feasible ( e.g. data capture processing that includes manual keying)

Labor-intensive activities (e.g. personnel recruitment)

Complex combinations of high volume activities where it’s prototyping isn’t feasible ( e.g. data capture processing that includes manual keying)

Enterpri $ e $y $ tem $ Te $ t Lab Enterprise Model Simulation=Cost-effective Alternative to Lab

Candidates for Simulation and Optimization Labor-intensive activities (e.g. personnel recruitment) Complex combinations of high volume activities where it’s prototyping isn’t feasible (e.g. data capture processing that includes manual keying) Activities where the workload consists of a large volume of small, independent tasks (e.g. call center operation)

Labor-intensive activities (e.g. personnel recruitment)

Complex combinations of high volume activities where it’s prototyping isn’t feasible (e.g. data capture processing that includes manual keying)

Activities where the workload consists of a large volume of small, independent tasks (e.g. call center operation)

Logic Diagrams of FAA Air Traffic Call Types

Simulation on Demand

Candidates for Simulation and Optimization Labor-intensive activities (e.g. personnel recruitment) Complex combinations of high volume activities where it’s prototyping isn’t feasible (e.g. data capture processing that includes manual keying) Activities where the workload consists of a large volume of small, independent tasks (e.g. call center operation) Activities where the combination of a large number of independent variables must be optimized (e.g. supply chain management)

Labor-intensive activities (e.g. personnel recruitment)

Complex combinations of high volume activities where it’s prototyping isn’t feasible (e.g. data capture processing that includes manual keying)

Activities where the workload consists of a large volume of small, independent tasks (e.g. call center operation)

Activities where the combination of a large number of independent variables must be optimized (e.g. supply chain management)

Supply Chain Management: Execution S1 D1 S1 M2 S2 D2 M1 D1 S1 S2 D1 M1 European RM Supplier Key Other RM Suppliers Alpha Regional Warehouses S1 DR1 SR1 DR1 SR1 DR1 SR1 DR3 SR3 RM Suppliers Distributors ALPHA DR3 SR3 S1 Americas Distributors SR1 SR3

Candidates for Simulation and Optimization Labor-intensive activities (e.g. personnel recruitment) Complex combinations of high volume activities where it’s prototyping isn’t feasible (e.g. data capture processing that includes manual keying) Activities where the workload consists of a large volume of small, independent tasks (e.g. call center operation) Activities where the combination of a large number of independent variables must be optimized (e.g. supply chain management) Forecasts must be continually updated based on the latest operating metrics (e.g. Emergency Dept.)

Labor-intensive activities (e.g. personnel recruitment)

Complex combinations of high volume activities where it’s prototyping isn’t feasible (e.g. data capture processing that includes manual keying)

Activities where the workload consists of a large volume of small, independent tasks (e.g. call center operation)

Activities where the combination of a large number of independent variables must be optimized (e.g. supply chain management)

Forecasts must be continually updated based on the latest operating metrics (e.g. Emergency Dept.)

Optimization Example

This presentation will… Help simplify how to use these toolsets to improve business process performance ID the types of business problems that can benefit Examine the documentation perspective of simulation Show how simulation and optimization tools are integrated with other BPM tools

Help simplify how to use these toolsets to improve business process performance

ID the types of business problems that can benefit

Examine the documentation perspective of simulation

Show how simulation and optimization tools are integrated with other BPM tools

Links to Detailed Documentation

Documentation Links

Sample Document

This presentation will… Help simplify how to use these toolsets to improve business process performance ID the types of business problems that can benefit Examine the documentation perspective of simulation Show how simulation and optimization tools are integrated with other BPM tools

Help simplify how to use these toolsets to improve business process performance

ID the types of business problems that can benefit

Examine the documentation perspective of simulation

Show how simulation and optimization tools are integrated with other BPM tools

Predictive Analytics Using Latest Metrics 1. Paper Assumptions Paper Process Model 1b. Volume Projection Workflow Control System 2a. OCR Start & Stop 1a. Paper Assumptions OCR Throughput 2b. OCR Processing Time Ensemble Volume Projection Paper Process Model 3. OCR Throughput 2. Poll for Latest Metrics

Volume Projection

Paper Process Model

Thank Y Ed Stephan PMP ® CACI International, Inc. Contact Information: (703) 679-4144 [email_address] ou Thank Y ou

Ed Stephan

PMP ®

CACI International, Inc.

Contact Information:

(703) 679-4144

[email_address]