Definition: The practice of developing, measuring, and simulating business processes to effect continued improvement of process efficiencies
Focused on improving process performance
Concerned with the full lifecycle of the process and the effective management of key process enablers
Business Process Management
Provides a link to other aspects of the business
Delivers a clear product to the stakeholder or another process
Usually triggered by an event that begins a course of action and signals the satisfaction of a required response upon delivery of a product or service
Business Process Management Business Process - Why is the process important??
Process is at the center! Metric Component Indicator Workflow Pattern Data Entity Function Information Flow Context Protocol Application Business Process System Performance Security Technology Data Service Organization Business Reference Model Technology Reference Model Security Profile Performance Reference Model Data Reference Model Service Component Reference Model
Enhancing the efficiency of business processes. Stages of Process Maturity Innovative Predictive Standardized Managed Initial Proactive closure of gaps versus strategic objectives Capability quantified, results predictable Common processes and measures Local stability from repeatable procedures Overloaded roles
Structured Planning: Strategic to Tactical Vision Mission Goals Mission End Outcome Goals Intermediate Outcome Goals Plan Implementation Plan Development DOI Program Project Inputs Project Outputs Project Outputs Project Outputs Project Inputs Project Inputs
Establishing “Line of Sight”
Establish a “line of sight”
from the investment
to the processes and activities
to its outputs and outcomes.
Measure the efficiency of inputs and outputs, processes, and project deliverables.
Establishing the “Line of Sight” Strategic Goal Outcome Goal Intermediate Outcome Output Efficiency Measures Effectiveness Measures Measure the effectiveness of program strategy, products, and services. Program Project Process
DOI Enterprise Improvement:
An Enterprise-wide Focus on Improving Performance
Enterprise Improvement is a collaborative approach to achieving enhanced value and performance for the Interior Department business operations, utilizing the synergy and collective knowledge of program managers and process owners DOI-wide.
What is Enterprise Improvement??
The Enterprise Improvement strategy:
Provides a DOI business community platform for learning and collaborative innovation to affect operational change.
Includes a focus on business performance, but delivers greater value through the synergistic effects of collaboration and key financial data
Works with program managers and process owners that have an intimate knowledge of business challenges
What value can we expect from Enterprise Improvement??
Enterprise Improvement has a business management perspective. Strategy Process People Allows the organization to achieve business performance objectives by focusing on excellence in carrying out the process. Three major components of delivering Enterprise Improvement
Why is Enterprise Improvement important?
Complexity of the DOI Mission
Critical nature of things for which we are responsible
Ability to achieve strategic goals/objectives
OMB mandates for Investment performance and “Line of Sight”
Management of DOI resources
Enterprise Improvement has a business management perspective.
Context for Enterprise Improvement Enterprise Improvement has a business management perspective. Management Direction Enterprise Business Strategy Enterprise Process Improvement Enterprise Investment Portfolio Enterprise Modernization Initiative informs Supported by Shared capabilities and assets Incremental business transformation Is carried out in
Key components: Enhancing the efficiency of business processes. Process Center of Excellence Process Evaluations and Consultation Enterprise Improvement Map Performance Management, Program Management, Collaboration, Standards, Support Tools and Training Process Consulting, Process Evaluations, Process Improvement, Process Measurement Segment Business Strategy, Segment Portfolio Management,
Requires coordination and structure
Implement an Enterprise Improvement Roadmap
Optimize the flow of work rather than emphasizing functional performance
Establish an enterprise process design capability
Facilitate a collaborative enterprise improvement focus
Educate/lead business transformation
Establish process infrastructure
Enterprise portfolio management
Enterprise project management
Process Center of Excellence
DOI EA has established three major components that drive its success with enterprise architecture Encapsulates all aspects of business and requirements for modernization, delivering a roadmap to total transformation – the Modernization Blueprint. Methodology for Business Transformation DOI Governance Structure DEAR DOI Enterprise Architecture Repository Provides centralized access and management of all DOI artifacts, analysis, and information about business functions enterprise-wide. Facilitates decision-making, compliance and enforcement of EA policy and standards to ensure consistency across all DOI technology activities.
Methodology for Business Transformation (MBT)
The MBT covers each of these phases with detailed guidance and templates .
In order to build the layers of architecture, the architect should follow a common transformation lifecycle.
Step 1: This step is focused on getting the study underway through good project management.
Step 2: Analyze stakeholders & drivers and set the target business strategy
Identifies and prioritizes the critical business drivers and mandates for the business area
Identifies and prioritizes the stakeholders for the business area
Establishes how the business area stakeholders view the products and services of the business area
Establishes a vision for the business’s target state
Assesses the organization’s readiness to support business transformation
Creates a time-based maturity concept for products and services
Creates the balanced scorecard of strategic goals and objectives that are relevant to the business area and the blueprint project
How This Step Assists With Business Transformation:
Step 2: This step is focused on determining the strategy of the business area and its products and services
Step 3: Analyze the business and define the target business environment
Step 3: This step is focused on analyzing the current processes and determining opportunities for re-engineering.
Step 4: Analyze the IT and develop the target conceptual solution architecture
How This Step Assists With Business Transformation:
Step 4 allows for:
current IT portfolio analysis and scoring
developing the target conceptual solution architecture
identifying the authoritative data sources (ADS) for the service
discovering Enterprise, Business, Enabling, and Support Service Re-use opportunities
performing gap and alternative IT analysis
Provide input into Step 5 blueprint recommendations for implementing services
Step 4: This step is focused on analyzing current systems and technologies and defining the target state.
Questions? Thank you. Diane A. Reeves, Department Business Architect
Provides an organizing framework to synchronize business elements that are critical to mission performance and managing change.