Delivering BAM and BPM With Runtime Integration Interface 5 Business Process Analytics Framework Prepared for the WFMC by Shane Gabie

Business Process Analytics Framework Schema for raw metrics from running processes Two levels of capture Process level Activity level Defines format for raw metrics Sets up relationship to process definition (XPDL) Vendor agnostic & tool suite agnostic Multiple vendors & multiple tools participating Instances of BPAF tell us What process and activity instances ran What was/is their status How long did each take

Schema for raw metrics from running processes

Two levels of capture

Process level

Activity level

Defines format for raw metrics

Sets up relationship to process definition (XPDL)

Vendor agnostic & tool suite agnostic

Multiple vendors & multiple tools participating

Instances of BPAF tell us

What process and activity instances ran

What was/is their status

How long did each take

Purpose To perform process analytical and statistical analysis Governance Instances of BPAF tell us: How is the process performing over time? How are the activities performing over time? Are there bottlenecks, if so where? Are there relationships between the data and process/activity performance? Are there relationships between volume and process efficiency? How does staffing affect efficiency? Where do we concentrate our process improvement efforts? What is the cost of inefficiency?

To perform process analytical and statistical analysis

Governance

Instances of BPAF tell us:

How is the process performing over time?

How are the activities performing over time?

Are there bottlenecks, if so where?

Are there relationships between the data and process/activity performance?

Are there relationships between volume and process efficiency?

How does staffing affect efficiency?

Where do we concentrate our process improvement efforts?

What is the cost of inefficiency?

Process Design Process Overall process for process design and execution Model as is Model/design to-be design Perform simulations Modify and complete to-be design Export to workflow engine Execute Monitor Export metrics and perform analysis Modify and complete to-be design Where Does BPAF Fit In

Overall process for process design and execution

Model as is

Model/design to-be design

Perform simulations

Modify and complete to-be design

Export to workflow engine

Execute

Monitor

Export metrics and perform analysis

Modify and complete to-be design

The Vision

Business Models / Development Technical Models / Blueprints Simulation Infrastructure Business Activity Monitoring Analysis PLAN DEVELOP EXECUTION ADJUST Monitor & Measure Performance Management Life Cycle

Business Activity Monitoring Enterprise level software Monitors business processes during execution on computers or other electronic media Monitors events associated with specific activities in a running process ( DMReview ) Sends alerts when a process needs intervention Always interested in long running processes Can be separate from execution engine Can be integrated with workflow engine

Enterprise level software

Monitors business processes during execution on computers or other electronic media

Monitors events associated with specific activities in a running process ( DMReview )

Sends alerts when a process needs intervention

Always interested in long running processes

Can be separate from execution engine

Can be integrated with workflow engine

BAM Dashboard Courtesy: HP OpenView

BAM Dashboard Courtesy: HP OpenView

BAM Event – What Is IT An event is some occurrence which changes the state of a process or activity An event is data An event brings with it new data and knowledge of old Happens at a point in time Tied to an activity or process instance Example (Name, Balance, Ovrdrft_Cvrg) (J. Smith, -3,000., 1000)

An event is some occurrence which changes the state of a process or activity

An event is data

An event brings with it new data and knowledge of old

Happens at a point in time

Tied to an activity or process instance

Example

(Name, Balance, Ovrdrft_Cvrg) (J. Smith, -3,000., 1000)

Analytics Must have visibility into process behavior to get road map for improvement Can’t hit what you can’t see Process tuning/efficiency is never ending Technology changes require process changes But what is the impact Will a new software system help What are the costs in real terms of processes Why Analytics and Monitoring

Must have visibility into process behavior to get road map for improvement

Can’t hit what you can’t see

Process tuning/efficiency is never ending

Technology changes require process changes

But what is the impact

Will a new software system help

What are the costs in real terms of processes

Analytics and Monitoring Only long running processes are of interest Were looking at minutes, hours, days, weeks… People oriented Machine oriented when collaboration with people processes Ex: UPS delivers packages by plane to airports where humans load and offload If it takes real time fix your process If it takes milliseconds – fix your CPU What

Only long running processes are of interest

Were looking at minutes, hours, days, weeks…

People oriented

Machine oriented when collaboration with people processes

Ex: UPS delivers packages by plane to airports where humans load and offload

If it takes real time fix your process

If it takes milliseconds – fix your CPU

The Value of Integration

Why Integrate? XPDL is tool agnostic Different vendors offer different capabilities Process modeling Simulation Workflow and ECM execution Business activity monitoring Statistical analysis Business intelligence

XPDL is tool agnostic

Different vendors offer different capabilities

Process modeling

Simulation

Workflow and ECM execution

Business activity monitoring

Statistical analysis

Business intelligence

BPAF References XPDL Processes and activities reference XPDL definition in two ways ID Name <xs:attribute name=&quot;ProcessDefinitionID&quot; type=&quot;xs:NMTOKEN&quot; use=&quot;required&quot;/> <xs:attribute name=&quot;ProcessName&quot; type=&quot;xs:string&quot;/> <xs:attribute name=&quot;ActivityDefinitionID&quot; type=&quot;xs:NMTOKEN&quot;/> <xs:attribute name=&quot;ActivityName&quot; type=&quot;xs:string&quot;/>

Processes and activities reference XPDL definition in two ways

ID

Name

<xs:attribute name=&quot;ProcessDefinitionID&quot; type=&quot;xs:NMTOKEN&quot; use=&quot;required&quot;/>

<xs:attribute name=&quot;ProcessName&quot; type=&quot;xs:string&quot;/>

<xs:attribute name=&quot;ActivityDefinitionID&quot; type=&quot;xs:NMTOKEN&quot;/>

<xs:attribute name=&quot;ActivityName&quot; type=&quot;xs:string&quot;/>

Activity Lifecycle Open Suspended Inactive Created Ready Reserved In Progress Ready Reserved In Progress Closed Completed Failed Error Exited

Inactive

Created

Ready

Reserved

In Progress

Ready

Reserved

In Progress

Completed

Failed

Error

Exited

Monitoring Alone is not Enough Monitors may not be able to capture every event change May depend on incoming data and rules to interpret it May be internal to execution engine (more flexibility) Dashboards show you what’s wrong by instance Dashboards to not tell you why We require a framework of monitoring, analysis, traceability, and impact analysis Analysis – statistical, BI Traceability – how is process tied to infrastructure Impact analysis – if I change “this” what will happen

Monitors may not be able to capture every event change

May depend on incoming data and rules to interpret it

May be internal to execution engine (more flexibility)

Dashboards show you what’s wrong by instance

Dashboards to not tell you why

We require a framework of monitoring, analysis, traceability, and impact analysis

Analysis – statistical, BI

Traceability – how is process tied to infrastructure

Impact analysis – if I change “this” what will happen

Future State, What to Solve What can I do to respond quickly to new business requirements? How do I ensure my business processes run smoothly? How do I align IT and business goals? How do I prove the value of IT to the business? How can I be sure critical business services are reliable and available? How can I get real-time data on critical business processes? IT Management Business Management

Questions? Interface 5 Business Process Analytics Framework