Karen Hyder - Key Steps in Preparing Great Synchronous Interactions - presented by Training MagazineNetwork
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Karen Hyder - Key Steps in Preparing Great Synchronous Interactions - presented by Training MagazineNetwork

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Do you find that your webinars or virtual, synchronous online sessions fall flat? Are you working too hard to get participants to actually participate? This session will show you what it takes to ...

Do you find that your webinars or virtual, synchronous online sessions fall flat? Are you working too hard to get participants to actually participate? This session will show you what it takes to prepare for great interactions and engage learners in those interactions.

Karen Hyder will share examples and methods from her 10+ years designing and delivering virtual, synchronous online sessions.

You will learn:
• How the wrong methods stifle interaction
• What steps you can take before and during sessions to ensure participation
• How to craft Questions to get the best responses
• Activities that you can adopt an use in your online sessions

More in: Education
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  • By Karen Hyder Online Events Moderator and Speaker Coach The eLearning Guild Every month, Karen coaches the speakers who present their sessions on the eLearning Guild’s Online Forums. She ensures that each presenter is well—prepared and able to effectively communicate and engage learners online. Karen hosts the online sessions, supports the presenters and participants during the sessions, and manages the use of Adobe Acrobat Connect Professional. Karen has been teaching people to use technology since 1991 when she taught Word Perfect and Microsoft Office products to 16 new learners every day. Karen became Director of Trainer Development for Ziff-Davis Education (now Element K) in 1995 and offered learner –focused train-the-trainer programs for trainers in corporate, higher education, military and public training centers. In 1998, Karen joined Corporate Learning Ltd., London, UK to lead trainer development programs in Europe and the UK. Karen began working with The eLearning Guild in 2003 Karen has helped individuals and teams of trainers earn Microsoft Certified Trainer (MCT) and CompTIA Certified Technical Trainer (CTT+) certifications. In addition to her Guild responsibilities, Karen creates programs that teach strategies for training delivery, facilitation and production for classroom and online programs. You can reach Karen Hyder at [email_address] .
  • However, remember that these tools ARE modeled after ID methods we use in the classroom. We do need to rethink them and add new options to them
  • You need a to give participants something to look at. © 2008 Karen Hyder [email_address]
  • © 2008 Karen Hyder [email_address] To create custom learning experiences for each learner
  • © 2008 Karen Hyder [email_address] To create custom learning experiences for each learner
  • Bloom list w/ sample words
  • Be sure to copy answer key, too
  • Not enough instruction. How should we answer? Do I have to commit to answering all at once? Break this out into separate slides. Prompt for feedback
  • Not enough instruction. How should we answer? Do I have to commit to answering all at once? Break this out into separate slides. Prompt for feedback
  • Agreements, resources interface, games (Ann H-Nehdi, polling, app share, thumbs up/down Assignment on writing Qs, wording questions, deciding how participants would or might answer the Qs, using the questions: open/closed, how will they answer: thumbs, multiple choice, poll, narrative, phone, time limits, public/private, type on WB, poll w/ other and then use chat to expand (synthesize tool use),  
  • ©American Management Association. All rights reserved. Course Title
  • ©American Management Association. All rights reserved. Course Title
  • © 2008 Karen Hyder [email_address]

Transcript

  • 1. Training Magazine Network presents Key Steps to Preparing Great Synchronous Interactions Karen Hyder Online Speaker Coach & Event Producer The eLearning Guild
  • 2. Recorded Webinar This program was presented for Training Magazine Network members as a live webinar. We invite you to view the full recorded webinar. Click Here to View Recording Download Handouts / Join Discussions The speaker invites you to join their discussion group at TrainingMagNetwork.com . Materials are posted for free download in the discussion group. Click Here to Join Group Register If you aren’t already a member of Training Magazine Network, you’ll register along the way. Registration is quick & free. Members are privacy-protected. Solicitation by vendors is prohibited.
  • 3. Click to Register TrainingMagNetwork.com is powered by VFTNetworks social learning platform Questions? Click here to ask.
    • What is Training Magazine Network?
    • TrainingMagNetwork.com is a social learning community of over 14,000 global learning professionals and thought-leaders.
    • Members have free access to:
    • Webinars & online workshops
    • Presentations, white papers & resources posted by speakers and peers
    • Networking with fellow learning professionals
    • Free tools to help in their work
      • Social learning system & collaborative learning platform
      • Goal-setting/action-planning software for learners
      • Track Measurable impacts of training
      • Web 2.0 online coaching system
      • Instant publishing & learning content organization tools
      • Downloadable, easily editable eLearning Flash micro-games
  • 4. About Karen Hyder Karen Hyder has been teaching about technology using technology since 1991 when she began offering applications software courses for Logical Operations/ Ziff-Davis Education in the middle of the Windows and Microsoft Office explosion. Karen moderates online forums for The eLearning Guild and has presented a variety of training effectiveness topics at national and international conference events including the eLearning Producer Conference and Expo, San Francisco; Computer Training World, Chicago; Computer Training World, San Francisco; The IT Training Show, Birmingham, UK and many others. More: http://www.karenhyder.com/pr_20070116.asp
  • 5.
    • Key steps to preparing Great Synchronous interactions
    • Do you find that your webinars or virtual, synchronous online sessions fall flat?  Are you working too hard to get participants to actually participate?  This session will show you what it takes to prepare for great interactions and engage learners in those interactions.
    • Karen Hyder will share examples and methods from her 10+ years designing and delivering virtual, synchronous online sessions.
    • You will learn:
    • How the wrong methods stifle interaction
    • What steps you can take before and during sessions to ensure participation
    • How to craft Questions to get the best responses
    • Activities that you can adopt an use in your online sessions
  • 6. Karen Hyder 1st online train-the-trainer ‘ 99 Founding member CompTIA’s CTT+ Advisory board ’ 01-‘10 Online coaching, training and event production ’ 99-’10 The eLearning Guild Online Forums ‘ 03-’10 Co-wrote The eLG’s Handbook on Synchronous e-Learning ’ 07 Taught ESL ‘ 88-’93 Software trainer ‘ 91-’96 Train-the-trainer courses and certification training ‘ 96-’99
  • 7. Where are you Joining from?
    • Click Pointer tool (looks like magic wand)
    • Then, choose a pointer shape (bottom of screen)
    • Then, click next to your location on the map
  • 8. Where are you Joining from?
    • Click Pointer tool (looks like magic wand)
    • Then, choose a pointer shape (bottom of screen)
    • Then, click next to your location on the map
  • 9. Please AGREE to participate!
    • Sure, I’ll participate
    • No thanks, I’ll just watch
    • I missed it. What are we agreeing to?
    Please click the Letter button (Left) that represents your response.
  • 10. Poll 1: What is your experience online?
    • This is my first online session
    • I present sessions online synchronously
    • I support other people who are using synchronous learning systems
    • I’m researching this, but not doing much yet
    • Other. (Please type in Chat)
    Please click the Letter button (Left) that represents your response.
  • 11. Poll 2: Which synchronous tools have you used?
    • Elluminate Live!
    • Acrobat Connect
    • WebEx
    • GoTo Webinar
    • Other. (Please type in Chat)
    Please click the Letter button (Left) that represents your response.
  • 12. Poll 3: What are your event types?
    • Short webinars with public audience
    • Internal webinars
    • Multi-session/ Multi-day events
    • Meetings or coaching sessions
    • Other. (Please type in Chat)
    Please click the Letter button (Left) that represents your response.
  • 13. Poll 4: Rate your satisfaction with your own online sessions
    • Ugh! I don’t like them.
    • I’m getting used to online, but compared to the classroom, sessions are not very interactive.
    • I’m having some success, but it’s random.
    • I like them. I know what it takes to be good and I’m making it happen everyday.
    • Other. (Please type in Chat)
    Please click the Letter button (Left) that represents your response.
  • 14. “ Premium time”
    • Participants log in/ dial in at the same time
    • Instructor-led, participation encouraged
    • Learner interactions thoughtfully designed
    • Learner interactions expertly implemented
  • 15. What resources are available?
    • Face-to-face classroom
    • Synchronous / Virtual classroom
    Using the text tool, please type your responses below.
  • 16. Adaptation examples If you say this in the classroom… Use this online feature… Give me a show of hands if you’ve ever… My Status/ Emoticons Share an example of your own… Allow use of microphone Let’s brainstorm… Chat pod Watch this and be prepared to respond to these questions Load media files Let me demonstrate… Application share/ Web tour Take 3 minutes to explore this site Web link/ Push Use a #2 pencil Polls/ Tests The practice unit begins on page… Asynchronous tasks Turn to your neighbor and… Breakout rooms
  • 17. Use PPTs for structure
    • Main focal point
        • Simplify text
        • Use graphics and diagrams
        • Include animations/ builds when possible
        • Point or Annotate
    • Include placeholder slides for polls, activities or media
        • Add instructions for interactions
        • Post open-ended questions on slides and prompt for responses
  • 18. Balance online activities
    • Sandwich demos with learner participation
    Slides, context Slides Open-ended chat questions, discussion Demo Online lesson Video clip Review, poll
  • 19. Balance online activities Practice exercise Relegate independent work to asynchronous time Slides, context Slides Open-ended chat questions, discussion Demo Online lesson Video clip Review, poll
  • 20. Heads up!
    • Phone or VoIP options
    • Breakout rooms
    • Application/ Desktop/ Screen sharing
    • Media file types/ Players
  • 21. The #1 most important thing I can tell you to do is…
  • 22. ASK MORE QUESTIONS Lots of questions, a variety of questions, different depths and levels of questions. Poll questions, open-ended Chat-style questions, please elaborate by speaking up questions. The #1 most important thing I can tell you to do is…
  • 23. Use questions to get and stay connected with learners
    • Plan questions and responses in advance
    • Seed questions throughout the session
    • Tell learners how you want them to respond
    • Wait (patiently) for responses
    • Use the information you get to connect the learner to the content
  • 24. These won’t help:
    • Any questions?
    • Any questions before we move on?
    • Since there’s nothing in Chat, I’ll assume you have no questions, right?
    • Joe, you haven’t said anything lately, what’s the answer to #5?
  • 25. Please offer some examples:
    • Type an example of a Poll question in Chat. (Please include the question and a few possible responses before you press Enter).
  • 26. Please offer some examples:
    • Type an example of a Poll question in Chat. (Please include the question and a few possible responses before you press Enter)
    • Type an example of an Open-ended, chat response- style question.
  • 27. Please offer some examples:
    • Type an example of a Poll question in Chat. (Please include the question and a few possible responses before you press Enter).
    • Type an example of an Open-ended, chat response- style question.
    • Type an example of a question that is best handled verbally (via phone or VoIP audio).
  • 28. Develop better questions using Bloom’s taxonomy Competence Skills Demonstrated Question Cues Knowledge observing and recalling information, remembering dates, events, places memorizing, recalling major ideas, mastering subject matter label, list, define, describe, name, identify, show, match, recognize, collect, examine, tabulate, quote, arrange, duplicate, who, when, where Comprehension understanding information grasping meaning, describing in one's own words translating knowledge into a new context, interpreting facts, ordering, grouping inferring causes, predicting consequences classify, summarize, explain, describe, discuss, interpret, compare, contrast, associate, distinguish, estimate, predict, differentiate, give examples, extend Application using facts, rules and principles using methods, concepts, theories in new situations solving problems using required skills or knowledge apply, choose, dramatize, demonstrate, calculate, illustrate, show, solve, complete, examine, use, experiment, modify, relate, change, classify, discover, transfer Analysis seeing patterns subdividing and then organizing parts recognizing hidden meanings and motives identifying components explain, analyze, separate, categorize, sequence, connect, arrange, divide, differentiate, compare, select, infer, prioritize Synthesis using old ideas to create new ones generalizing from given facts relating knowledge from several areas predicting, drawing conclusions assemble, design, adapt, formulate, construct, combine, collect, create, compose, integrate, modify, rearrange, organize, substitute, plan, prepare, invent, what if Evaluation comparing and discriminating among ideas assessing value of theories, presentations resolving differences of opinion making choices based on reasoned argument verifying value of evidence recognizing subjectivity argue, assess, decide, rank, choose, grade, test, judge, measure, explain, value, convince, recommend, discriminate, evaluate, conclude, support, predict, compare, summarize, critique, defend, justify
  • 29. Considerations for using online resources
    • Without permission and instruction, participants don’t just use software features.
      • Provide tutorials
      • Get agreement
  • 30. Considerations for using online resources
    • Without permission and instruction, participants don’t just use software features.
      • Provide tutorials
      • Get agreement
    • When you ask a lot of open and closed questions and they know how to respond, participants DO give feedback.
      • Put questions right on slides
      • Instruct participants on how to respond
      • More, relevant responses can be collected by having participants type in Chat than by having them respond verbally
      • It takes time for people to type so BE PATIENT
      • If they do not answer after 45 seconds, reword and ask again
  • 31. Elluminate tools Elluminate
  • 32. Elluminate
  • 33. What do you hear great trainers doing? Type examples of “best practices” for voice and language
  • 34. Verbal language
    • Choose appropriate words
    • Define jargon
    • Use standard grammar and syntax
    • Pronounce properly
    • Enunciate
    • Vary volume, emphasis, inflection, tone
    • Incorporate anecdotes and examples
    • Be cautious of humor
    • Quality of audio
  • 35. Polish your message
    • Keep email and verbal instructions simple and accurate
    • Describe on-screen location
    • Proactively engage learners to assess, confirm and prepare
    • “ Script” key phrases and explanations
    • Replacing filler words with silence
  • 36. Activity: Convertibles
    • It doesn’t matter
    • Don’t take this the wrong way
    • Staying on time is always challenging
    • I apologize for the delay
    • No problem
    In Chat, type alternative and positive ways to say these phrases
  • 37. Aspects of online preparation Trainer Participants Content Software
  • 38. Producer/ Host Aspects of online preparation Trainer Participants Content Software
  • 39. Samples from online lessons
  • 40. What’s the difference between a hub and a switch?
    • A Hub is like a power strip. Power flows to all sockets at once.
  • 41. Where are you Joining from?
    • Click Pointer tool (looks like magic wand)
    • Then, choose a pointer shape (bottom of screen)
    • Then, click next to your location on the map
  • 42. Created by Puzzlemaker at DiscoverySchool.com 1. On the Annotation toolbar, Click on Shapes tool 2. Choose Ellipse 3. Circle the words you find
  • 43. Use the Ellipse tool to circle the faces you see here: 1. On the Annotation toolbar, Click on Shapes tool 2. Choose Ellipse 3. Circle any faces you see in the image to the right.
  • 44. What’s the difference between a hub and a switch?
    • A Hub is like a power strip. Power flows to all sockets at once.
    • A Switch is similar, but allows power to each socket individually and not necessarily to all sockets at once.
  • 45. Situational Leadership II from Compuware
  • 46. Development levels
    • Who can define Levels D1? D2? D3? D4?
  • 47. Situational Leadership II Development level 2
    • Please list words that describe Development Level 2. Use the text tool on the WebEx annotation tool bar.
    Disillusioned verge of quitting low confidence Limited competence low commitment to the task
  • 48. Out of Your Comfort Zone
    • Activity: “The Change Challenge”
  • 49. Activity 1 Instructions: Examine this picture carefully. Note as many details as you can.
  • 50. Activity 1 Instructions: On paper, write down 10 changes you notice. Keep your list private.
  • 51. Debrief
    • What thoughts and feelings are you having about this activity?
    Please click your Raise Hand button in the Participant Panel to offer your input
  • 52. Activity 2 Instructions: Write down 10 MORE changes you notice. Keep your list private.
  • 53. Debrief
    • What thoughts and feelings are you having about this activity?
    Please click your Raise Hand button in the Participant Panel to offer your input
  • 54. Show your opinion or mood
    • Show Yes or No
    • Type Comments
    • or questions in Chat
    Show Emoticons WebEx
  • 55. Activity: List the Dis/Advantages of using Synchronous online tools over face-to-face training. Advantages: Use the Text tool to type your responses below. Disadvantages:
  • 56. Cash- vs. Accrual-Basis Accounting 1. Type responses in the appropriate Chat pod. Adobe Connect Cash Basis Accrual Basis *Required for GAAP* Revenue Recognition Expense Recognition
  • 57. 1. When cash is received When cash is paid out Expenses necessary to earn the revenue are recognize when that revenue is earned. The revenues and expenses required to earn them are “matched” When revenue is earned Cash- vs. Accrual-Basis Accounting Adobe Connect Cash Basis Accrual Basis *Required for GAAP* Revenue Recognition Expense Recognition
  • 58. To set up your audio 2. In the lower left corner, click the Hands-free (LOCK) button 3. click Allow 4. Your mic is automatically locked ON (displays dark grey). Click the Hands-free (LOCK) button to turn OFF. 1. Use a headset. Desktop mics are noisy! Adobe Connect
  • 59. Poll 6: What do you need to do next?
    • More training
    • More practice
    • More research
    • More conversations with my team
    • Other. Type in Chat.
  • 60. What are two key things you learned in this session? Please type in Chat.
  • 61. What questions do you have? Please type in Chat.
  • 62. Contact me
    • [email_address]
    • Or through Training Payback
  • 63. SLS product features   Adobe Connect WebEx (TC) Elluminate GoTo Webinar MS Live Meeting Notes               Load and show files PPT, + Media PPT + more PPT + Media Nothing is uploaded PPT + Not all file types are supported. Check specs page. File transfer Yes Yes Yes Yes Handout Participants can download files like with ftp. Audio Voip or selected vendor Conference call Voip or Conference call Voip or Conference call Voip or not free call Can upgrade to toll-free $$$ Voip or Conference call Good, wired broadband and good headset needed. Allow time for testing. Application share Yes Yes Yes All sharing Yes Can turn over controls to participants Polling Yes Yes Embedded in PPT Yes Yes All polls should be created in advance Q & A (controlled) Yes Yes Yes Yes Yes   Chat Yes Yes (privilege) Yes Only to Presenters one:one Chat is key to having participants communicate open-ended responses Breakout rooms Yes Yes Yes GTM Yes Mind the audio options in Breakouts Participants need to install something? Flash Player Yes Yes Yes Yes Allow extra time. Not a big deal if IT knows/ approves and there is no firewall blocking access. Price point $$$ $$$ $$ $ $ Depends on "flavor," user #s and audio choice