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The Balanced Scorecard for Training
Developing a process to show the management team the value training brings to the organization and how programs are linked to business strategies and impact business measures.
Tools for this process will be reviewed and a sample corporate training scorecard will be shared.
About Teresa Hiatt
Teresa is the current President and past member of the Board of Directors for the Professional Society of Sales and Marketing Training. She also serves on the Judges Board of the American Society for Training and Development where sales training programs from around the world are examined to help determine winners of the ASTD BEST awards.
As a Six Sigma Black Belt, she has conducted process improvement projects on training effectiveness and has published Return on Investment projects certified by the ROI Institute for Training.
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