14 Steps to Improve YourSystem Training
Set the sceneDefine the ‘epic challenge’“Adopt a new system overnight while giving thesame (or better) great service than ...
Create a themeBuild a theme around the epic challenge-Eg.all switch together, switch :: fit, licensed to switch, ready to ...
Campaign it!Start earlyRepeat oftenBuild excitement and energyApply marketing ideas to the training situation3.3.By Rob De...
Sell the “why”Pain versus gainOld versus newA versus BGet everybody clear on why it’s importantBridge the two states4.4.By...
Share the journeyMake it clearShow what happens and whenShow what to expectShow what’s expected5.5.By Rob Dennison © www.t...
Analyse the contentWho needs to know what?6.6.By Rob Dennison © www.trainiac.com
Teachable momentsUse practical learning touchpoints that workfor the business7.7.By Rob Dennison © www.trainiac.com
Customise thelearning pathsBuild role specific learning paths ... takinglearning touchpoints into account8.8.By Rob Dennis...
ContextualiseLink system screens to the real business ofcustomers and whatever it is that you do9.9.By Rob Dennison © www....
Think about the learnersKeystroke with context versus keystroke andscreen fatigue10.10.
Simulate the systemShow meTeach meTest me11.11.By Rob Dennison © www.trainiac.com
A case for repetitionStart earlyBuild increasing exposure to content12.12.By Rob Dennison © www.trainiac.com
CelebrateRecognise and celebrate all thewins along the way13.13.By Rob Dennison © www.trainiac.com
Reviewend strong14.14.By Rob Dennison © www.trainiac.com
TrainiacLeaders in map basedlearningwww.trainiac.com
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14 Steps to Improve your System Training

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We are often asked to give input regarding system training and the associated change management efforts around implementing new systems. These 14 points guide us. Hopefully they help you too.

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14 Steps to Improve your System Training

  1. 1. 14 Steps to Improve YourSystem Training
  2. 2. Set the sceneDefine the ‘epic challenge’“Adopt a new system overnight while giving thesame (or better) great service than before.”1.1.By Rob Dennison © www.trainiac.com
  3. 3. Create a themeBuild a theme around the epic challenge-Eg.all switch together, switch :: fit, licensed to switch, ready to switch,training to switch2.2.By Rob Dennison © www.trainiac.com
  4. 4. Campaign it!Start earlyRepeat oftenBuild excitement and energyApply marketing ideas to the training situation3.3.By Rob Dennison © www.trainiac.com
  5. 5. Sell the “why”Pain versus gainOld versus newA versus BGet everybody clear on why it’s importantBridge the two states4.4.By Rob Dennison © www.trainiac.com
  6. 6. Share the journeyMake it clearShow what happens and whenShow what to expectShow what’s expected5.5.By Rob Dennison © www.trainiac.com
  7. 7. Analyse the contentWho needs to know what?6.6.By Rob Dennison © www.trainiac.com
  8. 8. Teachable momentsUse practical learning touchpoints that workfor the business7.7.By Rob Dennison © www.trainiac.com
  9. 9. Customise thelearning pathsBuild role specific learning paths ... takinglearning touchpoints into account8.8.By Rob Dennison © www.trainiac.com
  10. 10. ContextualiseLink system screens to the real business ofcustomers and whatever it is that you do9.9.By Rob Dennison © www.trainiac.com
  11. 11. Think about the learnersKeystroke with context versus keystroke andscreen fatigue10.10.
  12. 12. Simulate the systemShow meTeach meTest me11.11.By Rob Dennison © www.trainiac.com
  13. 13. A case for repetitionStart earlyBuild increasing exposure to content12.12.By Rob Dennison © www.trainiac.com
  14. 14. CelebrateRecognise and celebrate all thewins along the way13.13.By Rob Dennison © www.trainiac.com
  15. 15. Reviewend strong14.14.By Rob Dennison © www.trainiac.com
  16. 16. TrainiacLeaders in map basedlearningwww.trainiac.com
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