Instructional Plan Template | Slide 1AET/515Cultural Diversity Awarenessand TourismInstructional PlanTraci M. CannonMarshall Dupas6/24/13
Instructional Plan Template | Slide 2Needs Assessment Baderman Island Employees lack competency with providing efficient servicefor international guest. There is currently a generic customer service hospitality course not tailoredto the needs of the Baderman Island guest. A cultural Diversity Awareness and tourism (CDAC) course implemented inthe new hire training program with required ongoing refresher courses. The gap analysis concluded that the customer service and hospitality coursedoes not extend to teaching new hires skills that would allow them to assistinternational guest. The recommendation is for Baderman Corporate University to include aCultural Diversity Awareness Course into its training curriculum.
Instructional Plan Template | Slide 3Instructional Goal• This pilot course should enable participants to successfullycommunicate basic greetings, calculate money, providedirections, emergency procedures and travel information in Frenchand Spanish. Learners will also have extensive knowledge of thetourism trends of Baderman Island. Learners must be able to pass awritten and verbal exam.
Instructional Plan Template | Slide 4Performance-Based Objectives1) All Baderman employees to actively participate in basiclanguage (French and Spanish) skill drills, role playworkshops, and emergency evacuation procedures.2) Employees will complete skills assessments before proceedingto next level of the course. Upon successful completion ofskills assessments and final exam, learners will earn acertificate.
Instructional Plan Template | Slide 5Summative Assessment and LearningOutcomes Four graded skill assessments facilitated at the end of eachmodule of the course.85%-passing score on each skill assessments-Basic Spanish/French Vocabulary-Early Language Listening Oral Proficiency Final (60) question (multiple choice and fill-in-the blanks)exam with (2) “What would you do”? Essay questions-Students must solve two common customerservice related issues in essay form
Instructional Plan Template | Slide 6Learner CharacteristicsLearner Characteristics include men and women high school graduates(GED equivalent) between the ages of 18 and 60. College students andentry level employees of Baderman Island Resort. Salaries rangebetween $9.00 and $18.00.
Instructional Plan Template | Slide 7This section includes the following: Instructional setting includes the Baderman CorporateUniversity classrooms, hotel front desk, hotel lobbies, bell hopdesk and reservation call lines for role-play workshops (all roleplay will be scheduled after heavy hotel traffic during eveninghours) Classroom coursework will be offered online or in Badermanuniversity corporate headquarters. Students must schedule role-play workshops if they choose online learning. All students must participate in role-play workshops. Role playworkshops simulate real world interactions between Badermanemployees and guest. Students will be assigned teams andbilingual coaches to aid in learningLearning Context
Instructional Plan Template | Slide 8– Delivery Modality– Instructional Strategies– Plan for Implementation– Instructional Resources– Formative AssessmentPART IIDevelopment and Implementation of Instruction
Instructional Plan Template | Slide 9Delivery Modality The most efficient environment conducive to learning a new language wouldresemble an instructor led classroom with an instructor similar to the environmentwhere the participant learned their first language. All instructors will be bilingualeducators. Classroom activities incorporate real-world situations that incorporate learning toeffectively solve work place communications issues Adult learners in the classroom respond to models facilitated by the instructor andpractice those models as they use the language on their own. Participants are encouraged to set their own goals within the learning process.Students will be assisted in creating their own study guide, flash cards andvocabulary reference hand book for personal use. Each week students will have theiroral proficiency assessment recorded on video by their classmates for practice andskill building. This will also be a exercise to build confidence and encourage teamwork amongst their coworkers.
Instructional Plan Template | Slide 10Instructional Strategies Instructional Content (Initial New Hire Course 4 weeks) Strategies to valuing cultural diversity (8-hours) Cultural Self Awareness (8-hours) Cross Cultural Communication (Basic Spanish/French) (120-hours) International Tourism Trends Awareness (72-hours)
Instructional Plan Template | Slide 11Plan for Implementation Inform participants of the goals and objectives of the course Provide written materials outlining the goals and objectives Conduct Ice-breaking activities to gain confidence amongst thelearners Presentation of lessons, learner responsibilities, studymaterials, and stimulus material to aid in learning Provide learning guidance from team learning coaches-teams Assess learner performance Provide positive and constructive criticism Measure comprehension and ability to transfer skills
Instructional Plan Template | Slide 12Instructional Resources Computer work stations Whiteboard Head sets Video recorder Smart board Projector Multi-media materials (French, Spanish publicationsincluding magazines, books, maps, brochures,advertisements, articles, and news reports
Instructional Plan Template | Slide 13Formative AssessmentDescribe five formative assessment strategies that could beincorporated into the implementation of your instructionalplan.Peer/instructor evaluationsCourse Rubric/Scoring GridStudent Oral Proficiency AssessmentFinal 60 Question Exam and Answer Keys
Instructional Plan Template | Slide 14PART IIIEvaluation of Instruction– Evaluation Strategies–Outcome Review–Recommendations
Instructional Plan Template | Slide 15 Collect Student data, assessment scores, monitor classparticipation, instructor/course evaluations Analyze positive outcomes from training, detail any negative trendsor outcomes Document defects in the instruction Make appropriate adjustments and revisions to the instructionaldesign Feed back the results into the program and reevaluateEvaluation Strategies
Instructional Plan Template | Slide 16Outcome ReviewSuccessful completion of the course is defined aseach participant scoring an 85% or above on thefinal assessment, have a completed oralproficiency video that include verbal skill buildingexercises from four learning modules of thecourse, and a completed vocabulary referencehandbook.
Instructional Plan Template | Slide 17RecommendationsBased on the outcome review, it is recommended that selectedmanagement employees complete the course before the pilot course islaunched. Based on the success of the selected managementemployees they will have the ability to appoint learning coaches toassist with the class teams.Upon completion of the course, the pilot course roundtablediscussions, and course/instructor evaluations are analyzed preparationfor the pilot course can begin.
ReferencesAddie Instructional Design Model. (2013). Retrieved May 25, 2013, fromhttp://www.intulogy.com/addie/design.htmlApproaches to evaluation of training: Theory &Practice. Retrieved June 10,2013, from http://www.ifets.infoAddie Instructional Design Process (2007). Retrieved May 30, 2013tps://wikis.uit.tufts.edu/confluence/display/UITKnowledgebase/ADDIE+Instructional+Design+Process.Baderman Employee Site (2013) Retrieved May 20, 2013https://portal.phoenix.edu/classroom/coursematerials/aetKnowles, M.S (1980). Modern practice of adult education: frompedagogy to andragogy. Revised and updated. Chicago: FollettPublishingCompany Associated Press.Davis, Angiah L. (2013). Using instructional design principles to developeffective information literacy instruction: The ADDIE model..Retrieved June 1, 2013 from ttp://crln.acrl.org/content/74/4/205.full.Images 1, 2, and 3 were retrieved from Google images 6/24/13.Instructional Plan Template | Slide 18