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  • 1. The Social Intranet London – July 2013
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
  • 3. Agenda Time Topic/Speaker 14:00 – 14:30 Introduction – Dave Norris, Salesforce VP Platform Business Development 14:30 – 15:15 Introducing the Company Community – Dan Gross, Salesforce VP Platform Go To Market 15:15 – 15:30 Break 15:30 – 16:00 Tquila Projects – Paul Andrew, Chairman and Founder Tquila 16:00 – 16:45 Salesforce‟s Global Perspective – Leon Markham, Salesforce Director Sales Engineering 16:45 – 17:00 Best Practices for bringing your corporate intranet to life – Gary Breavington, Technical Architect 17:00 - Refreshments
  • 4. Become a Customer Company: Connect with Your Customers in a Whole New Way
  • 5. Connected Employees Live in Real-Time Today Connected Employees I‟ll just look it up on my phone! Is this restaurant good for dinner? What‟s my account balance? mobile social apps
  • 6. They the Bring Real-Time Expectations to Work Connected Employees 80% Employees Bring Their Own Mobile Device to Work* *McKinsey, “BYOD: From company-issued to employee-owned devices **InformationWeek, “Facebook Ranks Top Enterprise Collaboration Platform”, 2013 ***Vanson Bourne/Rackspace, “Study of Mobile Demand”, 2013. 68% Employees Are Using Social in the Enterprise** 66% Employees Demand More Corporate Mobile Apps*** mobile social apps
  • 7. But employees are here:You invested here: Web Content & Portals But Legacy Intranets Have Not Evolved
  • 8. In Theory, The Corporate Intranet Delivers in Real-Time Your Company Marketing Sales Finance HR Who do I call to help cater my launch event? Apps that approve time-off requests real-time. Looking for advice on giving a presentation today. Publishing docs on the latest travel guidelines.
  • 9. In Reality, Legacy Intranets Don‟t Deliver $2 Billion per year spent on legacy intranets. Forrester Static Files. Not Conversations. Links. Not Apps. Desktop. Not Mobile. Corporate Intranet Yesterday‟s Documents. Not Real-time. Directories. Not Profiles. Company News. Not Relevant to Me.
  • 10. Legacy Intranets Are Where Information Goes to Die
  • 11. Isn‟t there a better way?
  • 12. About me: Dan.gross@salesforce.com Dan Gross VP Go To Market Salesforce Platform /in/DanSgross @DanSgross DanSgross The not original “Lieutenant Dan
  • 13. Presenting : Salesforce company community A platform for revolutionizing how employees connect in real-time Salesforce Platform
  • 14. Salesforce Platform Services: Bring the best time to value å Mobile PacksCustomer DataTrust Social: Chatter Federated Search Mobile SDKs Business Logic Branding and Customization Canvas integration Identity / SSO Template Management Analytics
  • 15. Virgin America Connects Their Employees With a Social Intranet Branded social community accessible on any mobile device Key business metrics customized for each „teammate‟ Chatter collaboration for every department Line of business admins update content in real-time
  • 16. Brown-Forman Connects Employees with a Social Intranet Leaders broadcast news and updates with fresh content in real-time 3,000 global employees can engage across 135 countries Employees personalize their own page with news, apps, and widgets Single sign-on provides access to data over 16 custom corporate apps
  • 17. Connect in Real-Time Publish Content Engage experts Share Files Access Apps “Can you help me cater this event?” “What‟s the best way to deliver this presentation?” “I need to file time- off” “Here are the latest travel guidelines.”
  • 18. WHAT'S IN IT FOR…? Employee Management Corp Communication IT
  • 19. EmpoweringTheEmployee Connect from any device any time Build mobile first Mobile Single sing on 3rd party Application lunch Corp App store Custom Application One stop shop Contribute content : Blogs, wiki , files , feed , docs , ideas , answers Engaged Getting info that interest me : Trending topics , Collaboration groups , answers , ideas Personalized
  • 20. Traditional Companies Empowered employee networks Collective knowledge from Network IQ Agility promotes innovation Slightly connected silos Pockets of information Slow to achieve alignment Networked Enterprises Management Leading For Change
  • 21. Source: McKinsey & Company, “The rise of the networked enterprise, Web 2.0 finds its payday.” Survey of 4,394 executives. December 2010. Benefits of the Social Intranet 100,000+ employees 18,000+ employees 94,000+ employees 20,000+ employees 14,000+ employees 13,000+ employees
  • 22. Corp Communication  Gather, publish, and maintain internal content with point and click technology  Promote and connect the brand and culture to each employees on any device  Integrate employee generated files, applications, and social feeds Best Way to Deliver the Message
  • 23. IT Bring the best time to value  Fast and easy way to address the business needs  Control and governance over the social networking  Connect with any device  A single secure platform
  • 24. IT Bring the best time to value  Use the power of the Platform to integrate local and cloud apps seamlessly  Marketplace of over 1700 apps  Harvest the Cloud Benefits , No hardware , No software , No Worries made social synced everywhere files and knowledge articles
  • 25. Demo 1) Chatter 2) Directory-Find an expert (ie search across expertise) 3) Team -think news 4) Team dashboard (driven by your profile) 5) Link to Mobile Apps (concur, File a ticket) 6) search
  • 26. Discover Expertise Blogs and WikisEmployee Directory News And Updates Share Files and Knowledge Trending Topics IdeasRecognition Company community Provides Personal Value to Everyone
  • 27. Building a Company Community News Identity ManagementSingle sign on Build custom apps fast CanvasandPlatform APIs ERPLegacyCloud Salesforce Touch SDK AnnouncementsEmployee Directory Blogs Marketplace of over 1700 apps Recognition and Badges My Helpdesk Cases, Ideas , Answers Knowledge
  • 28. Canvas integration 1700 Apps Corp branding Business Processes Brings The Best of to Each Employee Single sign on
  • 29. What can we do for you ?
  • 30. Thank you.
  • 31. hello IMPLEMENTING SOCIAL INTRANETS
  • 32. SOCIAL BUSINESS PRACTICE AT TQUILA
  • 33. SOCIAL INTRANETS THE OPTIONS
  • 34. social intranets the Tquila approach Bite size applications that deliver real business value, fast, in the context of social collaboration
  • 35. Before you start… What does your solution look like now? What are the drawbacks? - low adoption? - no business value? - expensive to maintain? What do you like about it? - reflects your brand? - employees are used to the format? - if it ain’t broken…?
  • 36. Defining success Success metrics for your social intranet A highly adopted intranet – how will you know you‟ve been successful? • IT helpdesk call deflection • Increased productivity • Greater and more valuable employee interactions • Reduced search times • Employee led innovation • Employee satisfaction • ? Must be related to your business goals!
  • 37. A social intranet grows organically… eventually. ROLE: COMMUNITY MANAGER Platform management Content management Business planning / reporting Moderation & rule enforcement Elicit participation Ensuring success
  • 38. social intranet options Working with Tquila Start with Social – Chatter Business application roadmap - Value to the employee - Value to the business Bite size applications that deliver real business value, fast, in the context of social collaboration
  • 39. START WITH SOCIAL Enable employees on Chatter Promote sense of Community Integrate with existing content management tool (ie Sharepoint, identify landscape of other content sharing tools – Dropbox, Box.net)
  • 40. BUSINESS APPS VALUE TO THE EMPLOYEE - Faster information finding - Increased productivity (faster information finding, quicker to get help) - Valuable and meaningful interactions - Enterprise wide recognition VALUE TO THE BUSINESS - IT helpdesk call deflection - Increased productivity - Employee led innovation - Employee satisfaction
  • 41. AVAILABLE ANYWHERE #mobilefirst Whatever the path you choose for your social intranet, it needs to be mobile. Mobility is key to success Mobile strategy People use different devices for different activities. The experience on a mobile device is very different from the processes performed on the desktop.
  • 42. REWARDS AND RECOGNITION Points Weighted to business value Cross-geographical collaboration Social / Collaboration Badges Goals to achieve Points Trend over time 200% increase in adoption
  • 43. thankyou ©Tquila | Client Name | Date
  • 44. Global View Customer Successes and Roadmaps
  • 45. Agenda • Customer Examples • Salesforce Roadmap
  • 46. Connect Employees with Salesforce Social Intranets Let employees contribute content in real-time Find and engage expertise with social profiles and feeds Share and find files and knowledge anywhere Deploy custom apps and choose from a marketplace of over 1700 apps Create a personalized social intranet accessible from any device Source: Salesforce.com Customer Relationship Survey conducted March, 2012, by an independent third-party, MarketTools Inc., on 5,500+ customers randomly selected. Social Intranet Employee productivity +33%
  • 47. Virgin America Connects Every Employee with a Social Intranet Branded Social Intranet Built Mobile First Key Business Metrics Customized For Each „Teammate” Chatter Collaboration For Every Department Business Users Update Content in Real-Time
  • 48. Marsh Redefines Collaboration with Colleague Digital Platform Robust Social, Collaboration, & Team Recognition Tools Streamlined Content Management Process Single Source of Truth for Key Business Information Easily accessible, ubiquitous communication channel for business critical and regulatory information. On-Demand Learning Resources and HR Tools
  • 49. Brown-Forman Connects Every Employee with a Social Intranet Leaders broadcast news and updates with fresh content in real-time 4,000 global employees can engage across 135 countries Each employee can personalize their own homepage with news, apps, and content widgets Single sign-on provides access through the intranet to SAP and over 16 corporate apps built on Salesforce
  • 50. Helping Coca-Cola leverage its worldwide presence 146,200 employees In 2011 Own, license, and market 500 beverage brands Sold in more than 200 countries Chatter lets the entire company collaborate in a unified setting
  • 51. Social Intranet Success Require Both A Platform and Discipline Platform Discipline • Integrated with business process • Integrated with business data • Easy to iterate and change • Fast to deploy • Executive participation in social discussion • Fresh & relevant content • Built around the key uses cases and task (80/20 rule) Key Questions: How will success be measured (by each key stakeholder)? How to get the most out of each team (SFDC, Partner, Altegrity)
  • 52. Chatter Vision
  • 53. Companies Are Turning to Us to Solve Three Key Problems Disconnected Customers & Partners Expertise, Ideas are Buried Content, Conversation Separate from Business Employees CustomersPartners
  • 54. Chatter Connects People, Data and Business Processes, Across Any Device Social Intelligence Big Data, Topics, Expertise Mobile Sales, Service, Marketing, Files Communities Customers, Partners, Employees Social Business Processes Chatterbox, Objects, Publisher
  • 55. 2013 Chatter Plan
  • 56. Amazing New Chatter Release! GA: Chatter Communities GA: Chatter Topics GA: “New” Chatter Publisher GA: Chatter Mobile w/Records Pilot: Extensible Profile
  • 57. 2013 Chatter Roadmap Themes Chatter “Feed First” CommunitiesSocial Intelligence Chatterbox
  • 58. 2013 Chatter Roadmap Themes Chatter “Feed First” CommunitiesSocial Intelligence Chatterbox
  • 59. The Feed becomes your most useful productivity tool
  • 60. Create more types of information directly from the publisher
  • 61. Create tasks directly from the publisher
  • 62. Create tasks directly from the publisher
  • 63. Create tasks directly from the publisher Evaluate new features Amber Delaney 10 / 12 / 12
  • 64. Create tasks directly from the publisher, and update them from the feed
  • 65. Advanced Feed APIs to insert actionable feed items from 3rd party apps
  • 66. Advanced Feed APIs to insert actionable feed items from 3rd party apps
  • 67. Mobile First + New Publisher
  • 68. 2013 Chatter Roadmap Themes Chatter “Feed as a Platform” CommunitiesSocial Intelligence Chatterbox
  • 69. Files and Content are Disconnected, Not Secure Files, Content, Intellectual Property In Context with Business Processes Sales, Service, Marketing Connected Customers Connected Employees Connected Partners Connected Products
  • 70. Salesforce Chatterbox Brings it All Together Your Files are Social, Collaborative With Salesforce Trust and Enterprise Sharing Model Part of Business Process Available Across Your Devices Across all Your Enterprise Content
  • 71. Chatterbox Desktop for Windows and Mac Chatterbox: Easily Manage Your Files from the desktop with Sync and offline access
  • 72. Chatterbox: Your files on iOS and Android – Save for Offline Access and File Share Chatterbox for iOS and Android
  • 73. Save files from email and other apps to Chatterbox; Sync‟s to Cloud and Desktop
  • 74. Accessible in the Cloud Files Referenced, not Duplicated Respects Source Access Settings Federated Search All Files Can Now be Social Content Hub: Access all Files in the Cloud
  • 75. Accessing SharePoint Files from Chatter Access SharePoint files in Chatter, Salesforce, and Force.com apps on mobile & tablet devices Technology = Chatter APIs + “Connectors” to Link Sharepoint Files to Chatter API Bringing Chatter Feeds to SharePoint Add a feed and social graph to SharePoint Enable discussions on SharePoint files Technology = Sharepoint Webparts (Microsoft Technology) Calling Chatter API Two Options for SharePoint Integration
  • 76. Content Hub: Access Your „File‟ Repositories via Salesforce Content Hub: Browse, Search, Post with SharePoint
  • 77. Content Hub: Files are Social, Regardless of Location Share Files From Third Party Repositories
  • 78. 2013 Chatter Roadmap Themes Chatter “Feed as a Platform” CommunitiesSocial Intelligence Chatterbox
  • 79. What is Social Intelligence?
  • 80. Social Intelligence is the art of harnessing the behaviors and social graph of every user to adaptively deliver the right content at the right moment.
  • 81. Introducing New Social Intelligence in Salesforce Chatter: Tap Into Your Enterprise Interest Graph with Topics & Expertise Salesforce Platform Recommen- dations InfluenceSimilar Files Topics & Expertise Smart Search Any Device Social Mobile topics & expertise
  • 82. Topic Pages – Builds Your Companies Interest Graph
  • 83. Semantically Create Topics for All Posts
  • 84. Connect Topics Together
  • 85. Surface Groups “Talking About” Key Topics
  • 86. Identify Experts
  • 87. 2013 Chatter Roadmap Themes Chatter “Feed as a Platform” CommunitiesSocial Intelligence Chatterbox
  • 88. Branded Records/Data Communities GA, Summer „13 Mobile
  • 89. Thank you.
  • 90. Contactus ©Tquila | Client Name | Date enquiries@tquila.com