Insights From the 2013 Change and Communication ROI Study

Tools and Training Are Failing Managers
(55%)

About half
of ch...
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Infographic: Tools and Training Are Failing Managers - Towers Watson

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Transcript of "Infographic: Tools and Training Are Failing Managers - Towers Watson"

  1. 1. Insights From the 2013 Change and Communication ROI Study Tools and Training Are Failing Managers (55%) About half of change initiatives meet their initial objectives. Only 1 outsustain4 of companies those gains over the long term. And it’s been this way for a long time. It’s time to look at this problem from a new angle. Refocus on the Manager’s Role Your managers could be a catalyst for successful change, but only if you: •• Communicate with them: About two out of three senior managers say their organization explains major decisions well. Every time the message gets communicated down the organization, the percentage drops. The result? Only one out of three frontline employees are in the know. Management does a good job explaining the reasons behind major decisions. 68% Senior Manager/Executive Director/Manager/Middle Manager 53% 40% 34% First-Line Supervisor/Team Leader Administrative/Clerical/ Laborer/Manual Worker Source: Towers Watson 2012 Global Workforce Study •• Give them the skills they need: About nine out of 10 (87%) organizations train managers to manage change. owever, H only one out of every four of those say the training is effective. 87% train managers to communicate change. 22% train managers to communicate change effectively. What Change Leaders Need to Get Right Focus your training and tools on helping managers: 1. Understand why people resist change towerswatson.com 2. Role-model desired behaviors 3. Talk with their team early and often 4. Ask employees for input

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