Preventive Maintenance through Resident Education
Presented by National Speaker & Author Toni Blake
T otallyT oni.com
April 26, 2013 8:45am – 11am
1. Embrace the 10 most important questions for building a preventative maintenance plan.
2. Review the top 5 preventative maintenance messages for resident education.
3. Discover the top 10 consumer review sites and how inspired service on your property impacts your online rating review score.
4. Learn what to ask, when to ask and how to capture residence's positive comments to improve your online reputation.
5. Review successful copy, digital and printed tools to engage your residents in sharing positive online comments and conversations.