Work Teams


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Work Teams

  2. 2. UNDERSTANDING WORK TEAMS <ul><li>Team consists of employees from diverse managerial and professional backgrounds working for a specific period of time on certain projects. </li></ul><ul><li>According to Stephen Robbins a work team is a collection of people whose individual efforts result in a level of performance which is greater than the sum of their individual contributions. </li></ul><ul><li>Teams generate synergy by coordinating the efforts of the individual members. </li></ul>
  3. 3. BENEFITS OF WORK TEAMS <ul><li>Improved Organizational Performance </li></ul><ul><li>Reduces wastage,minimizes errors </li></ul><ul><li>Innovative solutions </li></ul><ul><li>Improves quality,productivity & customer service </li></ul><ul><li>Employee Benefits </li></ul><ul><li>Quality of worklife </li></ul><ul><li>Reduces stress </li></ul><ul><li>Work satisfaction </li></ul><ul><li>Less use of employee assistance programs </li></ul>
  4. 4. BENEFITS OF WORK TEAMS <ul><li>Reduced cost </li></ul><ul><li>Reduces wastage's </li></ul><ul><li>Lower turnover & absenteeism </li></ul><ul><li>Fewer injuries </li></ul><ul><li>Organizational enhancement </li></ul><ul><li>Innovation & flexibility </li></ul><ul><li>Quick adaptation to face the competition </li></ul>
  5. 5. WORK GROUPS VS WORK TEMS <ul><li>According to Stephen Robbins a work group is a group that interacts primarily to share information to make decisions to help each other to perform within his or her area of responsibility. </li></ul><ul><li>Work team is group whose individual efforts results in a performance which is greater than the sum of individual contributions </li></ul><ul><li>Team members should pusses Functional skills, interpersonal skills,problem solving & decision making skills </li></ul><ul><li>Team member are accountable to each other </li></ul>
  6. 6. DIFFERENCES BETWEEN GROUPS & TEAMS <ul><li>Work Groups </li></ul><ul><li>Allocated specialized task </li></ul><ul><li>Minimal training is required </li></ul><ul><li>Members have same job description </li></ul><ul><li>Do not get feedback related to their contribution </li></ul><ul><li>No relationship between efforts & end results </li></ul><ul><li>Supervisor decides about the task </li></ul><ul><li>Work teams </li></ul><ul><li>Members have number of skills appropriate for different job category. </li></ul><ul><li>The management is not concerned about who does the job </li></ul><ul><li>Members identify the necessary tasks as well as the person </li></ul><ul><li>Supervisor acts as a facilitator and coach </li></ul>
  7. 7. REWARD SYSTEM <ul><li>Team members are rewarded for learning a set of skills essential for achieving the goals. </li></ul><ul><li>Sometimes performance of the team is considered. </li></ul><ul><li>Reward systems used in team based organization </li></ul><ul><li>Skill based pay system </li></ul><ul><li>Mastery in some important skills </li></ul><ul><li>Employees can increase their pay up to certain level by learning additional skills </li></ul>
  8. 8. REWARD SYSTEM <ul><li>Gain- sharing systems </li></ul><ul><li>Reward all the team members on the basis of the performance of the organization,division or plant. </li></ul><ul><li>Requires the team to exceed baseline performance </li></ul><ul><li>May disappoint employees in poor business conditions. </li></ul><ul><li>Team bonus plan </li></ul><ul><li>Each team should achieve certain specific performance targets. </li></ul>
  9. 9. TYPES OF WORK TEAMS <ul><li>On the basis of objectives teams can be classified into </li></ul><ul><li>Problem solving Teams </li></ul><ul><li>One of the earliest forms of teams </li></ul><ul><li>Consist of 5-12 employees from the same departments </li></ul><ul><li>Members meet for specific number of hours per week to discuss about improving quality,efficiency & work environment </li></ul><ul><li>Temporary teams to solve a specific problem </li></ul><ul><li>Authority to implement their suggestions is not given </li></ul><ul><li>Established to make recommendations for others </li></ul><ul><li>Ex American companies </li></ul>
  10. 10. TYPES OF WORK TEAMS <ul><li>Commonly used problem solving team is Quality circles </li></ul><ul><li>QC is a small group of employees in the same work area where employees meet voluntarily & regularly about an hour every week to identify,analyze & resolve work related problems. </li></ul><ul><li>First formed in Japan </li></ul><ul><li>The objective of QC are </li></ul><ul><li>Improving quality of work life, change in attitude </li></ul><ul><li>Developing employees & utilizing their maximum potential </li></ul><ul><li>Involving people at different levels </li></ul><ul><li>Motivating employees & providing conducive environment </li></ul>
  11. 11. SELF- MANAGED WORK TEAMS <ul><li>These teams can give solutions to problems, implement them & be held responsible for the results </li></ul><ul><li>Autonomous teams </li></ul><ul><li>Consists of 10-15 employees & to them supervisors responsibilities are assigned </li></ul><ul><li>They select their own members & evaluate their performance by themselves </li></ul><ul><li>The supervisor plays a role of facilitator </li></ul><ul><li>HP,Xerox,GE, PepsiCo </li></ul>
  12. 12. CROSS FUNCTIONAL TEAMS <ul><li>Consists of employees from same hierarchical level,but from different functional areas. </li></ul><ul><li>A task force & committee is also considered as a cross functional team. </li></ul><ul><li>Ex Toyota, Honda ,General motors </li></ul><ul><li>The teams consists of members from the cross section of the organizations </li></ul><ul><li>The teams efficiently manage operational activity & programs for new product development </li></ul>
  13. 13. TEAM EFFECTIVENESS <ul><li>Essentials for building Effective teams </li></ul><ul><li>Providing supportive environment </li></ul><ul><li>Management helps organization to initiate team work </li></ul><ul><li>Makes employee adaptable & flexible </li></ul><ul><li>Relevant skills & role clarity </li></ul><ul><li>Role clarity increases the efficiency </li></ul><ul><li>Focus on superordinate goals </li></ul><ul><li>Encourages members to think beyond his individual interest </li></ul><ul><li>Superordinate goals are higher level goals which integrates efforts made by two or more people. </li></ul><ul><li>The purpose is to unify the efforts </li></ul><ul><li>Team rewards : Innovative rewards,financial & non financial. </li></ul>
  14. 14. TEAM EFFECTIVENESS <ul><li>Shaping individuals into team players </li></ul><ul><li>Members should posses the qualities of good team players </li></ul><ul><li>Different ways to turn workers into effective team players </li></ul><ul><li>Selection </li></ul><ul><li>Interpersonal skills are essential for team work </li></ul><ul><li>Training </li></ul><ul><li>Problem solving,communication,negotiation conflict management & coaching skills </li></ul><ul><li>Training makes them effective player Rewards </li></ul><ul><li>Assisting in conflict resolution </li></ul><ul><li>Imparting training to new employees </li></ul><ul><li>Learning new skills for improvement of the team performance </li></ul>
  15. 15. TEAMS & TOTAL QUALITY MANAGEMENT <ul><li>TQM focuses on customer relationship & build an environment of trust & openness. </li></ul><ul><li>Requires high level of communication,adaptation, coordination & sequencing. </li></ul><ul><li>Ford company initiated TQM to deal with the problems faced by the organization & accordingly worked out certain norms </li></ul><ul><li>Small size teams,trained members, Authority to study the problem,champion of the team were the important features </li></ul>
  16. 16. TEAMS & WORKFORCE DIVERSITY <ul><li>Diversity is helpful in solving problems or in decision making </li></ul><ul><li>Development of variety of creative & innovative solutions to problems </li></ul><ul><li>Whereas sometimes diversity may lead to behavioral problems, & unfavorable impact on employeesatisfaction,absenteeism productivity & turnover rates </li></ul>