Work Teams

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    Work Teams - Presentation Transcript

    1. UNDERSTANDING WORK TEAMS
    2. UNDERSTANDING WORK TEAMS
      • Team consists of employees from diverse managerial and professional backgrounds working for a specific period of time on certain projects.
      • According to Stephen Robbins a work team is a collection of people whose individual efforts result in a level of performance which is greater than the sum of their individual contributions.
      • Teams generate synergy by coordinating the efforts of the individual members.
    3. BENEFITS OF WORK TEAMS
      • Improved Organizational Performance
      • Reduces wastage,minimizes errors
      • Innovative solutions
      • Improves quality,productivity & customer service
      • Employee Benefits
      • Quality of worklife
      • Reduces stress
      • Work satisfaction
      • Less use of employee assistance programs
    4. BENEFITS OF WORK TEAMS
      • Reduced cost
      • Reduces wastage's
      • Lower turnover & absenteeism
      • Fewer injuries
      • Organizational enhancement
      • Innovation & flexibility
      • Quick adaptation to face the competition
    5. WORK GROUPS VS WORK TEMS
      • According to Stephen Robbins a work group is a group that interacts primarily to share information to make decisions to help each other to perform within his or her area of responsibility.
      • Work team is group whose individual efforts results in a performance which is greater than the sum of individual contributions
      • Team members should pusses Functional skills, interpersonal skills,problem solving & decision making skills
      • Team member are accountable to each other
    6. DIFFERENCES BETWEEN GROUPS & TEAMS
      • Work Groups
      • Allocated specialized task
      • Minimal training is required
      • Members have same job description
      • Do not get feedback related to their contribution
      • No relationship between efforts & end results
      • Supervisor decides about the task
      • Work teams
      • Members have number of skills appropriate for different job category.
      • The management is not concerned about who does the job
      • Members identify the necessary tasks as well as the person
      • Supervisor acts as a facilitator and coach
    7. REWARD SYSTEM
      • Team members are rewarded for learning a set of skills essential for achieving the goals.
      • Sometimes performance of the team is considered.
      • Reward systems used in team based organization
      • Skill based pay system
      • Mastery in some important skills
      • Employees can increase their pay up to certain level by learning additional skills
    8. REWARD SYSTEM
      • Gain- sharing systems
      • Reward all the team members on the basis of the performance of the organization,division or plant.
      • Requires the team to exceed baseline performance
      • May disappoint employees in poor business conditions.
      • Team bonus plan
      • Each team should achieve certain specific performance targets.
    9. TYPES OF WORK TEAMS
      • On the basis of objectives teams can be classified into
      • Problem solving Teams
      • One of the earliest forms of teams
      • Consist of 5-12 employees from the same departments
      • Members meet for specific number of hours per week to discuss about improving quality,efficiency & work environment
      • Temporary teams to solve a specific problem
      • Authority to implement their suggestions is not given
      • Established to make recommendations for others
      • Ex American companies
    10. TYPES OF WORK TEAMS
      • Commonly used problem solving team is Quality circles
      • QC is a small group of employees in the same work area where employees meet voluntarily & regularly about an hour every week to identify,analyze & resolve work related problems.
      • First formed in Japan
      • The objective of QC are
      • Improving quality of work life, change in attitude
      • Developing employees & utilizing their maximum potential
      • Involving people at different levels
      • Motivating employees & providing conducive environment
    11. SELF- MANAGED WORK TEAMS
      • These teams can give solutions to problems, implement them & be held responsible for the results
      • Autonomous teams
      • Consists of 10-15 employees & to them supervisors responsibilities are assigned
      • They select their own members & evaluate their performance by themselves
      • The supervisor plays a role of facilitator
      • HP,Xerox,GE, PepsiCo
    12. CROSS FUNCTIONAL TEAMS
      • Consists of employees from same hierarchical level,but from different functional areas.
      • A task force & committee is also considered as a cross functional team.
      • Ex Toyota, Honda ,General motors
      • The teams consists of members from the cross section of the organizations
      • The teams efficiently manage operational activity & programs for new product development
    13. TEAM EFFECTIVENESS
      • Essentials for building Effective teams
      • Providing supportive environment
      • Management helps organization to initiate team work
      • Makes employee adaptable & flexible
      • Relevant skills & role clarity
      • Role clarity increases the efficiency
      • Focus on superordinate goals
      • Encourages members to think beyond his individual interest
      • Superordinate goals are higher level goals which integrates efforts made by two or more people.
      • The purpose is to unify the efforts
      • Team rewards : Innovative rewards,financial & non financial.
    14. TEAM EFFECTIVENESS
      • Shaping individuals into team players
      • Members should posses the qualities of good team players
      • Different ways to turn workers into effective team players
      • Selection
      • Interpersonal skills are essential for team work
      • Training
      • Problem solving,communication,negotiation conflict management & coaching skills
      • Training makes them effective player Rewards
      • Assisting in conflict resolution
      • Imparting training to new employees
      • Learning new skills for improvement of the team performance
    15. TEAMS & TOTAL QUALITY MANAGEMENT
      • TQM focuses on customer relationship & build an environment of trust & openness.
      • Requires high level of communication,adaptation, coordination & sequencing.
      • Ford company initiated TQM to deal with the problems faced by the organization & accordingly worked out certain norms
      • Small size teams,trained members, Authority to study the problem,champion of the team were the important features
    16. TEAMS & WORKFORCE DIVERSITY
      • Diversity is helpful in solving problems or in decision making
      • Development of variety of creative & innovative solutions to problems
      • Whereas sometimes diversity may lead to behavioral problems, & unfavorable impact on employeesatisfaction,absenteeism productivity & turnover rates

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