The importance of multichannel          retailing.         Russell Zimmerman          Executive Director    Australian Ret...
Multichannel retailing• What is multichannel retailing?• It’s both simple to define and tough to define.
Multichannel retailing• How consumers are engaging in a  multichannel environment• Multichannel is ensuring you are consta...
Multichannel retailing• 70% of consumers purchased from an  Australian website in December 2012.• Consumers have a large c...
Multichannel retailing• Choice for consumers is vital• Seamless experience for consumers online or  in-store• Businesses r...
Multichannel retailing• How are retailers effected by multichannel  retailing?• In the year up to August 2012 businesses o...
Multichannel retailing              Brand engagement.• Family and friends are key endorsers of a  brand or product
Multichannel retailing                    The Consumer•   Empowered decisions•   Engaged•   Wants to have a great experien...
Multichannel retailing• The ubiquitous power of multichannel                 retailing.              • Thankyou           ...
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Omni Channel Marketing Conference - Russel Zimmerman

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Omni Channel Marketing Conference - Russel Zimmerman

  1. 1. The importance of multichannel retailing. Russell Zimmerman Executive Director Australian Retailers Association
  2. 2. Multichannel retailing• What is multichannel retailing?• It’s both simple to define and tough to define.
  3. 3. Multichannel retailing• How consumers are engaging in a multichannel environment• Multichannel is ensuring you are constantly connected
  4. 4. Multichannel retailing• 70% of consumers purchased from an Australian website in December 2012.• Consumers have a large choice of where they will shop in a global economy
  5. 5. Multichannel retailing• Choice for consumers is vital• Seamless experience for consumers online or in-store• Businesses reaching consumers through multiple channels are achieving success
  6. 6. Multichannel retailing• How are retailers effected by multichannel retailing?• In the year up to August 2012 businesses online increased by an average of 5%• Businesses not online declined on average by 4%• 17% of businesses online increased their staff.
  7. 7. Multichannel retailing Brand engagement.• Family and friends are key endorsers of a brand or product
  8. 8. Multichannel retailing The Consumer• Empowered decisions• Engaged• Wants to have a great experience• Use full five senses of multichannel retail• Will consciously make themselves an ambassador of YOUR brand.
  9. 9. Multichannel retailing• The ubiquitous power of multichannel retailing. • Thankyou • Questions • Russell.Zimmerman@retail.org.au • Tel: 1300 368 041 • Mob: 0418 796 805
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