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  • Content = priotiteraUser = PersonasContext = View, Work, Search, Place Order, Findcompetency
  • Informationsstrukturen ligger alltså ”under ytan”. Om den ärmersvårarbetadärchansenlustigtnogstörreattanvändarenkommenterarsjälvarubrikerna, sättet man tar sig runt påsajten etc. Attarbeta med informationsstrukturerärviktigtochhjälperattbygga en bra upplevelseföranvändaren.
  • Grafisk form - Färgoch form på de olikaelementenpåsidorna. Val avtypsnitt, rubrikstorlek, färgval med merahör hit.Informationsdesign - Handlaromhurinnehålletplaceraspå en enskildsida, exempelvishurrubrik, bildochbrödtextförhåller sig till varandraochutformningenavmenyerochandranavigationselement. Informationsstruktur - Hurettantalsidor eller skärmbildergrupperasi relation till varandra. Böckerdelas in ikapitelochdagstidningarharfastaavdelningarförledare, inrikesnyheter, utlandsnytt etc. På en webbplats eller i en datorbaseradtjänstmotsvarasdettaavhuvud- ochunderrubriker, sökfunktion, alfabetiskt index etc.

Intranet artifacts Presentation Transcript

  • 1. Expected Result
  • 2. Service Design
  • 3. Our Goals Don’t ask employees what the want – ask what the are working with. It’s not Communication – it’s SERVICE
  • 4. ProblemsBad SearchMenu and links hard to work with”Doing” takes to longIncomplete information
  • 5. Our delivery Core business News People search Support Guidelines, policies Employee guidlines Training- employee development/Career
  • 6. Service Design
  • 7. Informationstructure
  • 8. ”Be aware of half-empty structures” Content User Context
  • 9. UI ”Structure is there, but not seen”Informationstructure
  • 10. The three design LayersGraphicsInformationdesignInformationsstruktur
  • 11. Pareto’s principle 80% of your profits come from 20% of your customers 80% of your complaints come from 20% of your customers 80% of your profits come from 20% of the time you spend 80% of your sales come from 20% of your products 80% of your sales are made by 20% of your sales staff Fixing 20% of bugs eliminate 80% of errors 20% of all pages stands for 80% of information needed 20% of all links is used 80% of all time
  • 12. Startpage artifacts
  • 13. Global Corporate News All languages ”Big news”
  • 14. Local Corporate News Country- or region
  • 15. BLOGGet people to talkCreate support for corporate goals
  • 16. Social CommentsDrives Social toolsCan create business
  • 17. Media surveillance
  • 18. Links Catalog/Tools We love links…
  • 19. Campaign
  • 20. My Work Column
  • 21. Did you know…
  • 22. Search
  • 23. People Search
  • 24. Corporate Events
  • 25. My Favourites
  • 26. Random Collegue
  • 27. Product/services Search
  • 28. BI KPI
  • 29. Project Tracking
  • 30. FrontPages…
  • 31. Expected Result
  • 32. Target group analysis
  • 33. Needs analysis
  • 34. Features